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16 escalation engineer jobs at 10 companies in Gilbert, AZ

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Quality Product Engineer
Chandler, Arizona, United States
OnsiteFull Time
Renesas Electronics
Renesas ElectronicsTokyo Stock Exchange: 6723: Designs and manufactures semiconductors for automotive and industrial systems.
10+ YOE10+ years in product development or quality engineering; Bachelor’s in electrical engineering (Master’s preferred); expertise in NPI quality, statistical analysis, 8D/3x5 Why, supplier/customer escalations, and automotive/commercial quality standards.
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1mo
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Manager III (M3), Customer Engineer
Guanyin or Hsinchu or Hukou or Kaohsiung or Linkou or Taichung or Tainan or Toufen or Phoenix or Taiwan
$88k-$121k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Experience managing and coaching customer engineers, account and installation planning, escalation management, and interfacing with product divisions; travel ~10% and relocation eligible.
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1mo
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FEP TPS Engineer III - (E3)
Phoenix, Arizona, United States
$96k-$132k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support and escalation management for customer sites, perform installations, calibration, troubleshooting, generate performance metrics and documentation, and support product improvements.
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Senior Engineer II, Technical Support
Phoenix or Oregon
FieldFull Time
ASM
ASMEuronext Amsterdam: ASM: Designs and manufactures advanced semiconductor wafer processing equipment.
3+ YOEBachelor's degree in a technical field or equivalent experience, 3+ years relevant experience, semiconductor tool installation and ramp experience, structured troubleshooting, escalation management, and readiness to travel extensively.
XP8, Synergis, Intrepid, Prominis, Microsoft Word, Microsoft Excel, Microsoft SharePoint, SAP, ALD, PEALD, EPI, PECVD, CVD
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Manager III, Customer Engineer
Chandler, Arizona, United States
$88k-$121k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Experience managing customer engineering teams, account planning, customer relationship management, and technical problem escalation; strong communication and leadership skills.
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Manager III, Customer Engineer (M3)
Phoenix, Arizona, United States
$88k-$121k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Manage and coach district customer engineers, develop customer relationships, oversee account planning, installations, forecasts, and escalations; travel ~10%; relocation eligible.
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Client Support Engineer
Tempe, Arizona, United States
$73k-$103k/yr OnsiteFull Time
Centauri Health Solutions
Centauri Health Solutions: Provides technology-enabled services for healthcare risk and revenue management.
3+ YOETroubleshoot interoperability issues (FHIR, HL7, REST/SOAP), analyze logs and data, execute SQL queries, collaborate with engineering, and support customer escalations; GCP and monitoring tool experience preferred.
FHIR, RESTful APIs, oAuth, SQL, InterSystems, Datadog, HL7, SOAP, GCP, Jira
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Manager III, Customer Engineer (M3)
Phoenix, Arizona, United States
$88k-$121k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Experience managing customer engineers, customer relationship development, account planning and financial forecasting, escalation management, and technical liaison with product divisions.
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Senior Help Desk Engineer
Tempe, Arizona, United States
OnsiteFull Time
Kestra Financial
Kestra Financial: Empowers independent financial professionals with wealth management platform solutions.
4+ YOE4+ years enterprise help desk escalation support preferred; 2+ years Active Directory, imaging, hardware, and OS support; bachelor\u0002s degree or equivalent experience; strong communication and troubleshooting skills.
Microsoft 365, Exchange Online, Microsoft Teams, OneDrive, SharePoint, Microsoft Intune, Autopilot, Microsoft Deployment Toolkit, Microsoft Entra ID, Active Directory, Microsoft Defender, PowerShell, Power Automate, Microsoft Copilot, Microsoft Teams Rooms
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Senior Help Desk Engineer
Tempe, Arizona, United States
OnsiteFull Time
Kestra Holdings
Kestra Holdings: Provides wealth management platforms and technology for independent financial professionals.
4+ YOEProvide escalation-level help desk support for hardware, software, Microsoft 365, identity, endpoints, and networking; coach junior staff; 4+ years help desk experience preferred; Active Directory and imaging experience.
Microsoft 365, Microsoft Teams, OneDrive, SharePoint, Exchange Online, Outlook, DNS, SPF, DKIM, DMARC, Active Directory, Microsoft Entra ID, Microsoft Intune, Autopilot, Microsoft Deployment Toolkit, Microsoft Defender, Windows, macOS, iOS, Android, Microsoft Teams Rooms, PowerShell, Power Automate, Microsoft Copilot, VPN
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Senior Technical Lead, New Product Development, SiC & Si Power Discretes/Modules
Scottsdale or San Jose
OnsiteFull Time
onsemi
onsemi: Designs and manufactures semiconductor solutions for power and sensing.
10+ YOEMaster's/PhD in EE/Materials/Physics, 10+ years in power semiconductor product development (SiC/Si MOSFET preferred), deep device and packaging expertise, proven cross-functional leadership, escalation and executive communication skills.
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3w
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Manager, Field Service
Chandler, Arizona, United States
OnsiteFull Time
ASM
ASMEuronext Amsterdam: ASM: Designs and manufactures advanced semiconductor wafer processing equipment.
8+ YOE1+ MgmtAdvanced degree in a technical discipline plus extensive relevant experience (PhD+8 / MS+12 / BS+16), semiconductor equipment service experience, escalation SME, structured problem-solving (8D), safety/EHS focus, and English proficiency. Travel up to 20%.
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Unified Communication Administrator II
Scottsdale, Arizona, United States
OnsiteFull Time
Arrivia
Arrivia: Provides white-label travel technology and loyalty solutions to global brands.
5+ YOE5+ years in Unified Communications or voice tech; deep NICE CXone experience; IVR design; VoIP (SIP/RTP); troubleshooting SaaS/vendor escalations; CRM integrations; REST/PowerShell.
NICE CXone, VoIP, SIP, RTP, QoS, CRM integrations, REST, PowerShell, Microsoft Teams, Cisco, Salesforce, ServiceNow
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205034.Lead Data Center Support Services Technician.OP5
Phoenix, Arizona, United States
$32-$64/hr OnsiteFull Time
Oracle
OracleNYSE: ORCL: Provides cloud infrastructure and enterprise software for global businesses.
3+ YOE3+ years datacenter or technical support experience; leads hardware/network maintenance, incident escalation, RCA, and compliance; mentors technicians and partners with engineering.
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1mo
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Manufacturing Manager
Coolidge or Phoenix or Mesa
$130k-$150k/yr OnsiteFull Time
Clark Pacific
Clark Pacific: Designs and manufactures prefabricated building systems and precast concrete.
10+ YOEBachelor's degree required (business or engineering preferred), MBA preferred; 10+ years manufacturing experience with escalating responsibility; strong leadership, continuous improvement, project delivery, Excel proficiency, blueprint reading, and team development skills.
Microsoft Excel, Microsoft Office
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Service Site Lead
Chandler, Arizona, United States
OnsiteFull Time
Nova
NovaNASDAQ: NVMI: Provider of metrology and process control solutions for semiconductors.
5+ YOE3+ Mgmt5+ years semiconductor cleanroom experience, 3+ years team lead experience, strong interpersonal and communication skills, ability to manage service contracts, lead a team of 5–8 engineers, and handle escalations; 15–20% travel.
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