11 escalation engineer jobs at 9 companies in Holden, MA
3w
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Escalation Manager
Boston, Massachusetts, United States
$85k-$105k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
2mo
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Sr Staff Software Escalation Engineer Software
Boston or Massachusetts or United States
RemoteFull Time
3+ YOEUS citizenship, Bachelor’s in Computer Science or related, 3+ years C# experience, scripting (Python/Bash/PowerShell), Windows/Linux administration, ability to diagnose complex SaaS issues; AWS GovCloud and security experience preferred.
pCloud, FedRAMP, AWS GovCloud, C#, Python, Bash, PowerShell, Windows, Linux, RDP, SSH
2mo
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LAS Engineer
Suwanee or Atlanta or Boston or Canada or United States or North America
$100k-$130k/yr FieldFull Time
5+ YOEExperience supporting mission-critical electrical power systems (UPS, battery systems, static transfer switches); advanced troubleshooting, commissioning and escalation coordination; valid driver\u000blicense and ability to travel (domestic and international); technical education or equivalent experience.
Microsoft Windows, Cloud-connected service platforms, Remote diagnostic tools, Remote connectivity platforms, Manufacturer software tools, Command-line tools, EMS/SCADA
2d
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Technical Support Engineer
United States or Cambridge
$66k-$118k/yr RemoteFull Time
2+ YOERequires 2+ years of relevant experience, a bachelor's degree, Linux administration, Docker/K8S, Ansible, command-line tools, SSH, troubleshooting, escalation, and on-call rotation availability.
Linux, Docker, K8S, Ansible, SSH, Grafana, GroundCover, DataDog
1w
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Solutions & Implementation Engineer
Boston, Massachusetts, United States
$70k-$90k/yr HybridFull Time
Requires integration and configuration experience with APIs or webhooks, troubleshooting and log diagnosis, customer training, implementation project management, data validation, and cross-functional escalation skills.
APIs, webhooks, REST, SQL, CDK, Reynolds, Tekion, Xtime, myKaarma
2mo
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Product Support Engineer
Cambridge or United States
$127k-$228k/yr HybridFull Time
8+ YOE8+ years in technical support/escalation (L3/L4) for cloud solutions; bachelor's degree or equivalent experience; troubleshooting with Wireshark, browser dev tools, Fiddler; knowledge of HTTP/S, TLS/SSL, reverse proxy, DNS, SAML/Kerberos/NTLM/OIDC/OAuth2, TCP/IP, Linux; Python, virtualization, and container experience; eligibility for Secret cleara...
Wireshark, browser developer tools, Fiddler, Python, Linux, VMware, AWS, Azure, Linode, Kubernetes, Docker, Microsoft Server Technologies, HTTP/S, TLS/SSL, SAML, Kerberos, NTLM, OIDC, OAuth2
3d
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Product Success Technical Director
Waltham, Massachusetts, United States
$199k-$348k/yr RemoteFull Time
15+ YOE15+ years in technical leadership, enterprise architecture, complex solution delivery, or customer escalations. Requires hands-on production AI expertise, executive communication, escalation leadership, and cross-functional influence.
Now Assist, AI Agents, Virtual Agent, Now Assist Skill Kit, AI Control Tower, LLM, RAG
1w
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
1mo
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
1w
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Customer Success Manager
Santa Clara or Harrisburg or Nashua
$81k-$149k/yr HybridFull Time
10+ YOEBachelor's degree in engineering or related technical field and 10+ years in customer-facing technical roles; requires escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel.
Single Pane of Glass, CRM, Salesforce, Jira, Smartsheet, Microsoft Office, AI
1mo
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Senior Manager, End User Technology Engineering
Salisbury or Chicago or Quincy
$151k-$227k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile