32 escalation engineer jobs at 16 companies in Hollister, CA
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Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
3mo
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Mechanical Engineer
Santa Clara, California, United States
$124k-$171k/yr OnsiteFull Time
Doctorate in Mechanical Engineering or related field (GPA ≥3.5), strong CAD (NX/UG) and FEA/thermal/flow analysis skills, prototype testing experience, and ability to support manufacturing and field escalations.
NX, UG
2mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
2mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yr RemoteFull Time
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Apstra, Junos, Junos EVO, Mist, AIOps, Jira, Confluence
2mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
7+ YOE7+ years engineering experience, strong backend skills (Java, Python, Scala), distributed systems, enterprise escalations, system design, APIs and data pipelines, frontend experience (React, Angular), cloud (AWS/GCP/Azure), mentoring skills.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
3w
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Product Engineer
Milpitas, California, United States
$118k-$200k/yr OnsiteFull Time
5+ YOEDesign and optimize product serviceability, reduce cost-of-service, support product lifecycle from NPI to obsolescence, and provide technical escalation and training; doctorate/master's/bachelor's with corresponding experience required.
Merlin, Solution Point
1mo
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Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
2w
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Provide technical support, escalations, installations, troubleshooting, system performance reporting, and documentation for customer equipment.
1w
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Platform Engineer - Workstations & Servers
Milpitas, California, United States
$150k-$180k/yr OnsiteFull Time
Extensive HPC, workstation, or enterprise systems experience; multi-GPU integration, thermal management, Linux administration, customer escalations, on-site installation, bash scripting, and strong communication skills.
Linux, Ubuntu, Rocky, RHEL, Windows Pro, Windows Server, CUDA, ROCm, IPMI, BMC, bash, GPU, BIOS, firmware
2mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
7+ YOE7+ years software engineering experience, strong backend skills (Java/Python/Scala), distributed systems and system design expertise, experience with enterprise customer escalations, frontend experience (React/Angular), cloud (AWS/GCP/Azure) familiarity, and mentoring ability.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
5d
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Sr Engineer, Advanced Security Response Team (ASRT)
San Jose or Oregon or Washington or Arizona or United States
HybridFull Time
6+ YOEBachelor's degree and 6 years in application or network security, or master's degree and 4 years; experience with web attacks, security technologies, scripting, incident response, and customer-facing technical escalation.
TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, OWASP Automated Threats to Web Applications, Python, Bash, Java, SQLi, XSS
3d
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Senior IT Support Engineer
Sunnyvale, California, United States
$115k-$135k/yr HybridFull Time
8+ YOE3+ MgmtRequires 8–10 years of corporate IT experience, 3+ years in senior or escalation roles, advanced Okta, Entra ID, Intune, Apple Business Manager, Microsoft 365, PowerShell, ITSM, networking, project ownership, and technical leadership.
Microsoft 365, Okta, Microsoft PowerShell, Microsoft Intune, Apple Business Manager, Exchange Online, Microsoft SharePoint, Microsoft OneDrive, Microsoft Teams, Microsoft Entra ID, SCIM, SentinelOne EDR, Microsoft Defender for Endpoint, SonicWall, Brivo, BeyondTrust, Keeper, CDW, Freshservice, Claude, ChatGPT, Replit, Freshservice Freddi AI, Aruba, Slack Enterprise, GitHub, Neat, Logi, ClickShare, NetSuite, ADP, HubSpot, Atlassian, ClickUp, CompTIA Network+, CompTIA Security+, Microsoft MD-102, Microsoft AZ-800, Microsoft SC-300, Okta Certified Administrator, Okta Certified Consultant, Apple Certified Support Professional (ACSP), ITIL Foundation v4, CAPM, PMP, CBAP
1mo
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems/manufacturing or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, experience with server/rack/GPU/integration and escalation management.
Linux
2w
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Fleet Care Lead
Marina or Santa Cruz
$151k-$207k/yr OnsiteFull Time
8+ YOE2+ MgmtBachelor's in engineering or equivalent,8+ years OEM/aircraft maintenance experience,2+ years people management,knowledge of in-service documentation,strong communication and escalation skills.
CSL, ACR, SB, ADL, SRM
1w
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Sr. Technical Program Manager, Product Escalations
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOERequires 7+ years in technical support, escalation, account, incident, customer success engineering, or technical program management; enterprise escalation, SaaS/cloud, cross-functional, RCA, and executive communication experience.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk, ITIL, SRE
1mo
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Senior Manager, Technical Support Engineering - Cloud
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
2mo
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Senior Technical Lead, New Product Development, SiC & Si Power Discretes/Modules
Scottsdale or San Jose
OnsiteFull Time
10+ YOEMaster's/PhD in EE/Materials/Physics, 10+ years in power semiconductor product development (SiC/Si MOSFET preferred), deep device and packaging expertise, proven cross-functional leadership, escalation and executive communication skills.
1mo
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.
Linux, NVIDIA GPU
2d
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Customer Success Manager
Santa Clara or Harrisburg
$81k-$149k/yr HybridFull Time
10+ YOEBachelor's degree in engineering or a related technical discipline and 10+ years in customer-facing technical roles, with escalation leadership, QBRs, CRM tools, and global travel experience.
Single Pane of Glass, CRM, Salesforce, Jira, Smartsheet, Microsoft Office
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