15 escalation engineer jobs at 8 companies in Oregon
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Product Support Engineer 3
Oregon or Arizona or Fremont
OnsiteFull Time
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
5+ YOEExperience with etch tools (e.g., 2300e, Sense.i), ability to travel up to 30% domestic/international, read electrical/mechanical schematics, use data analysis and office software, and provide escalation support.
Control Works, IOC, SIOC, EIOC, Tool Platform SW Package, data analysis tools, word processing, spreadsheet, presentation software
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yrRemoteFull Time
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
3+ YOEBachelor's degree in a technical field or equivalent experience, 3+ years relevant experience, semiconductor tool installation and ramp experience, structured troubleshooting, escalation management, and readiness to travel extensively.
XP8, Synergis, Intrepid, Prominis, Microsoft Word, Microsoft Excel, Microsoft SharePoint, SAP, ALD, PEALD, EPI, PECVD, CVD
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
3+ YOERequires advanced degree plus relevant experience (PhD+3yrs or MS/Eng+6yrs or BS+8yrs); ability to read electrical/mechanical schematics, perform root-cause analysis, troubleshoot electro-mechanical and software systems, provide remote/on-site escalation support, and work in cleanroom environments.
IOC, SIOC, EIOC, Control Works, Tool Platform SW Package
Technical Product Support (TPS) Engineer III - (E3)
Hillsboro or United States
$96k-$132k/yrFieldFull Time
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Diagnose and troubleshoot customer equipment; support installations, calibration, upgrades; generate performance metrics and documentation; provide international and domestic customer escalation support (50% travel).
Technical Product Support (TPS) Engineer III - (E3)
Hillsboro, Oregon, United States
$96k-$132k/yrOnsiteFull Time
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support for customer sites including escalations, installations, calibration, troubleshooting, performance reporting (MTBF/MTBI), ECO review, and documentation; international/domestic travel ~50%.
Technical Product Support (TPS) Engineer III - (E3)
Hillsboro, Oregon, United States
$96k-$132k/yrOnsiteFull Time
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide advanced hardware/software product support, lead failure analysis, support new product introductions and customer escalations, deliver training and technical documentation; 50% travel and relocation eligible.
Technical Product Support (TPS) Engineer III - (E3)
Hillsboro, Oregon, United States
$96k-$132k/yrOnsiteFull Time
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Provides third-level hardware/software escalation, supports new product introductions and alpha/beta site deployments, drives failure analysis and ECOs, and supports customer installations; role requires frequent travel (50%).
India or California or Boston or Florida or Oregon or Seattle or Texas or Bengaluru
RemoteFull Time
AtScale: Provides a universal semantic layer platform for data and AI.
Provide technical customer support, troubleshoot cloud data platforms, perform root-cause analysis, document escalations, and work East Coast (ET) hours.
New Jersey or New York or Washington or Hawaii or Alaska or Maryland or Connecticut or Rhode Island or Massachusetts or Nevada or Oregon or Arizona or Colorado or Wyoming or Texas or North Dakota or Minnesota or Missouri or Illinois or Wisconsin or Florida or Georgia or Michigan or Ohio or Virginia or Pennsylvania or Delaware or Vermont or New Hampshire or Maine or Utah or Idaho or Montana or New Mexico or South Dakota or Nebraska or Kansas or Oklahoma or Iowa or Arkansas or Louisiana or Mississippi or Alabama or Tennessee or Kentucky or Indiana or South Carolina or North Carolina or West Virginia or California or United States
$84k-$162k/yrRemoteFull Time
Mercury InsuranceNYSE: MCY: Provider of personal and commercial insurance coverage.
2+ YOEIdentify, investigate, escalate, and remediate security alerts in a 24x7 SOC; manage and configure SOC tools; perform scripting/automation; 2+ years SOC experience; BS in CS/IT or equivalent; security certifications preferred.
ExtraHop, Qradar, Splunk, ServiceNow, SIEM Solutions, TrustWave, Microsoft 365 Security Suite, Endpoint Detection & Response Solutions, Email Protection Solutions, Web Content Filtering (WSS), Secure Web Gateway Solutions
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yrRemoteFull Time
OPEXUS: Software for government process management and legal data discovery.
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yrHybridFull Time
HiBob: Cloud-based human resources management platform for mid-sized businesses.
4+ YOE4+ years technical support for payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; experience with APIs, integrations, webhooks; familiarity with SQL; root cause analysis and enterprise escalation experience.
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yrHybridFull Time
HiBob: Provides a cloud-based human resources management platform for businesses.
4+ YOE4+ years technical support experience with payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; troubleshooting, root-cause analysis, enterprise escalation experience; familiarity with APIs, webhooks, and SQL.
New York City or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yrRemoteFull Time
HiBob: Cloud-based human resources management platform for mid-sized businesses.
4+ YOE4+ years supporting benefits administration or HRIS platforms, strong benefits domain knowledge, experience with integrations/APIs, SQL familiarity, escalation handling, and cross-team collaboration.
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
6+ YOEDesign, develop, troubleshoot and support software for etch/deposition tools; provide customer escalations, installations, debugging, documentation and training. Master's in CS +6 yrs or Bachelor's in CS +8 yrs required; excellent communication; travel up to 20%.