6 escalation engineer jobs at 3 companies in West Linn, OR
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Product Support Engineer 3
Tualatin, Oregon, United States
HybridFull Time
5+ YOERequires 5+ years of related experience with a bachelor's degree, 3+ with a master's, or equivalent. Requires troubleshooting electro-mechanical systems, data analysis, customer support, escalation management, and international travel availability.
computer systems, software, networked systems, wireless systems, data analysis tools, word processing, spreadsheets, presentation software, instant messaging, text, email
1mo
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Technical Product Support (TPS) Engineer III - (E3)
Hillsboro or United States
$96k-$132k/yr FieldFull Time
Diagnose and troubleshoot customer equipment; support installations, calibration, upgrades; generate performance metrics and documentation; provide international and domestic customer escalation support (50% travel).
1mo
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Technical Product Support (TPS) Engineer III - (E3)
Hillsboro, Oregon, United States
$96k-$132k/yr OnsiteFull Time
Provides third-level hardware/software escalation, supports new product introductions and alpha/beta site deployments, drives failure analysis and ECOs, and supports customer installations; role requires frequent travel (50%).
1w
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Technical Product Support (TPS) Engineer V - (E5)
Santa Clara or Chandler or Portland
$140k-$193k/yr OnsiteFull Time
10+ YOERequires 10+ years of semiconductor equipment experience, DDP and chamber expertise, escalation leadership, cross-functional project management, advanced troubleshooting, data analysis, and RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
DDP, RF Systems, Gas Delivery Systems, Vacuum Systems, Thermal Systems, Feature Files, RCCA, 8D, DOE, Fishbone, Fault Tree Analysis, CRM, BKM, Knowledge Articles, Troubleshooting Guides, PM Procedures, Known Issue Databases (KIB), PSER, CEN
2mo
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Software Product Support Engineer
Tualatin, Oregon, United States
HybridFull Time
6+ YOEDesign, develop, troubleshoot and support software for etch/deposition tools; provide customer escalations, installations, debugging, documentation and training. Master's in CS +6 yrs or Bachelor's in CS +8 yrs required; excellent communication; travel up to 20%.
1w
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On-Site MSP Escalations Engineer
Beaverton, Oregon, United States
OnsiteFull Time
Requires 5+ years of MSP and 7+ years of IT experience, an associate or bachelor's degree, listed networking certifications, and hands-on support experience with Windows and Microsoft applications.