18 escalation engineer jobs at 10 companies in Patterson, CA
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Senior Escalation Engineer
Sunnyvale, California, United States
$105k-$135k/yrOnsiteFull Time
OomaNYSE: OOMA: Provides cloud-based phone and security services for businesses and homes
8+ YOE8+ years with VoIP, telecommunication support; strong SIP, PCAP, diagnostics; hands-on troubleshooting across voice, alarm signaling, and modem technologies; cross-functional collaboration with engineering.
Onto InnovationNYSE: ONTO: Provides metrology and inspection solutions for semiconductor manufacturers.
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Doctorate in Mechanical Engineering or related field (GPA ≥3.5), strong CAD (NX/UG) and FEA/thermal/flow analysis skills, prototype testing experience, and ability to support manufacturing and field escalations.
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yrHybridFull Time
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yrRemoteFull Time
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
5+ YOEExperience with etch tools (e.g., 2300e, Sense.i), ability to travel up to 30% domestic/international, read electrical/mechanical schematics, use data analysis and office software, and provide escalation support.
Control Works, IOC, SIOC, EIOC, Tool Platform SW Package, data analysis tools, word processing, spreadsheet, presentation software
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Experience qualifying and integrating R&D modules and subsystems, defining and executing qualification and calibration plans, tool build and integration expertise, and debugging to third-level escalation.
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yrRemoteFull Time
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yrHybridFull Time
Eightfold: A global AI-native enterprise talent platform serving large enterprise customers.
7+ YOE7+ years software engineering experience, strong backend skills (Java/Python/Scala), distributed systems and system design expertise, experience with enterprise customer escalations, frontend experience (React/Angular), cloud (AWS/GCP/Azure) familiarity, and mentoring ability.
OomaNYSE: OOMA: Provides cloud-based phone and security services for businesses and homes
8+ YOE8+ years in VoIP and related technologies; strong VoIP protocols, diagnostics, and scripting; experience with alarm signaling and modem technologies; system integration; able to troubleshoot escalated issues.
VoIP, SIP, PCAP, alarm signaling, Modem over IP, scripting
Information Technology (IT) Infrastructure Engineer I,II, Senior
Turlock, California, United States
$8k-$14k/moOnsiteFull Time
Turlock Irrigation District: Provides irrigation water and retail electric power services.
0+ YOEDesign, configure, implement, support and administer datacenter and IT infrastructure including servers, networking, virtualization, storage, security, cloud services, and databases; provide escalation support and 24/7 coverage as assigned.
VMware, Oracle Linux Virtualization Manager (OLVM), Cisco Unified Computing System (UCS), Cisco, Application Centric Infrastructure (ACI), Palo Alto Networks, SAN, Fiber Channel, Microsoft 365, Microsoft Teams Phone System, Amazon Web Services (AWS), Oracle Database, Oracle Fusion Middleware, Microsoft SQL Server, Windows, Linux, Intrusion Prevention Systems (IPS), VPNs, NERC-CIP, EIGRP, OSPF, MPLS, BGP
Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yrOnsiteFull Time
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems/manufacturing or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, experience with server/rack/GPU/integration and escalation management.
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
10+ YOE4+ MgmtRequires extensive experience in incident/problem/escalation management, building cross-functional operating models, supervisory experience, and strong knowledge of Splunk and observability tooling.
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support, escalations, installations, alpha/beta site support, ECO review, and system performance reporting; 50% travel; strong troubleshooting, documentation, and customer-facing skills.
Senior Technical Lead, New Product Development, SiC & Si Power Discretes/Modules
Scottsdale or San Jose
OnsiteFull Time
onsemi: Designs and manufactures semiconductor solutions for power and sensing.
10+ YOEMaster's/PhD in EE/Materials/Physics, 10+ years in power semiconductor product development (SiC/Si MOSFET preferred), deep device and packaging expertise, proven cross-functional leadership, escalation and executive communication skills.
15+ YOEB.S. or M.S. in CS/Engineering, 15+ years in software and networking with strong network security focus, proven engineering leadership, hands-on C/C++/Go on Unix, experience managing escalations; VPN and cloud/Kubernetes familiarity preferred.
Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yrOnsiteFull Time
NVIDIANASDAQ: NVDA: Designs graphics processing units and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.