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23 escalation engineer jobs at 21 companies in Wayne, NJ

2mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Palo Alto Networks
Palo Alto NetworksNASDAQ: PANW: Provides enterprise-grade network, cloud, and endpoint security software.
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
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1w
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
ECI
ECI: Managed IT and cybersecurity services for financial institutions.
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
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Assistant Electrical Engineer (Represented)
Brooklyn, New York, United States
$76k/yr OnsiteFull Time
Metropolitan Transportation Authority
Metropolitan Transportation Authority: Operates public transportation systems in the New York region.
1+ YOEElectrical engineering degree with experience; knowledge of elevator/escalator systems and codes; strong analytical and communication skills.
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Senior Cloud Engineer (AWS / Azure / GCP) - VP
New York or United States
$150k-$210k/yr OnsiteFull Time
Morgan Stanley
Morgan StanleyNYSE: MS: Provides global investment banking, wealth management, and advisory services.
10+ YOE10+ years in cloud engineering/SRE with production ownership; strong AWS/Azure; Terraform; Kubernetes; SRE practices; Linux scripting; security fundamentals; able to lead escalations.
Terraform, Kubernetes, AWS, Azure, GCP, Helm, Kustomize, GitHub Actions, OpenTelemetry, Prometheus, CloudWatch, Azure Monitor
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Vertical Transportation Engineer
New York, New York, United States
$104k-$181k/yr OnsiteFull Time
Parsons
ParsonsNYSE: PSN: Provides engineering and technology services for infrastructure and defense.
7+ YOE7-10+ years elevator/escalator experience; PE license; bachelor’s degree; strong VT design, coordination, and client-facing skills; BIM/CAD experience; ability to lead and review submittals.
BIM, CAD, Scheduling software, PDF
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1w
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Technical Escalations Engineer 2 (Logs) - US-East
Boston or New York City
$85k-$124k/yr HybridFull Time
Datadog
DatadogNASDAQ: DDOG: Observability and security platform for cloud applications and infrastructure.
Deep log troubleshooting experience (parsing, ingestion, pipelines), mentoring/supporting engineers, partnering with Engineering/Product, and strong customer-facing communication.
GROK, JSON, Zendesk, Jira, Confluence
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1w
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Detection & Response Security Engineer
New York, New York, United States
$188k-$282k/yr HybridFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
4+ YOE4+ years in security, SRE, or software engineering; offensive security and incident response experience; strong networks, OS, and crypto knowledge; experience finding privilege escalation and responding to incidents.
ClickHouse
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2w
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Network Engineer - AVP
Whippany, New Jersey, United States
$120k-$175k/yr OnsiteFull Time
Barclays
BarclaysLondon Stock Exchange: BARC: Global bank providing retail, corporate, and investment financial services.
Extensive enterprise networking experience across routing, switching, datacenter, campus, wireless, SD‑WAN, and network services; hands-on with automation (Cisco NSO, Ansible, Python) and cloud connectivity (AWS/Azure); ability to lead technical delivery and act as senior escalation point.
Cisco NSO, Ansible, Python, AWS, Azure, Cisco, Arista, Fortinet, F5
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2w
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Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
Nscale
Nscale: Vertically integrated AI infrastructure provider for high-performance computing.
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
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2w
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Technical Support Engineer, Tavily
Tel Aviv or Amsterdam or New York City or Austin or United States or Europe
$100k-$150k/yr HybridFull Time
Nebius
NebiusNasdaq: NBIS: Builds cloud infrastructure and software for artificial intelligence development.
2+ YOE2+ years technical B2B support; experience with APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, logs/monitoring; strong troubleshooting, communication, and ability to escalate and work off‑hours.
APIs, Python, LangChain, LlamaIndex, vector DBs, n8n
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3w
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
HiBob
HiBob: Cloud-based human resources management platform for mid-sized businesses.
4+ YOE4+ years technical support for payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; experience with APIs, integrations, webhooks; familiarity with SQL; root cause analysis and enterprise escalation experience.
APIs, webhooks, SQL, HTML/CSS, HRIS, Bob
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3w
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
HiBob
HiBob: Provides a cloud-based human resources management platform for businesses.
4+ YOE4+ years technical support experience with payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; troubleshooting, root-cause analysis, enterprise escalation experience; familiarity with APIs, webhooks, and SQL.
APIs, webhooks, SQL, Bob, HTML, CSS
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2w
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Sr Engineer, End-User Computing Engineering
New York, New York, United States
$150k-$200k/yr OnsiteFull Time
Weil, Gotshal & Manges
Weil, Gotshal & Manges: Global law firm providing legal services to corporate clients.
5+ YOE5+ years IT experience with Windows internals, enterprise application integration, Intune/Endpoint Manager, escalations, troubleshooting, scripting, and project leadership; bachelor’s degree required.
iManage Work, Litera Compare, Microsoft Office, Microsoft Intune, Endpoint Manager, Aternity, Splunk, PowerShell, VB, Azure AD
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1w
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
NICE
NICENASDAQ: NICE: Provides AI-powered software for customer engagement and financial compliance.
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
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2mo
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Advanced Technical Support Group Engineer- Remote
Rockleigh or Plano
$77k-$110k/yr RemoteFull Time
Crestron
Crestron: Designs and manufactures advanced automation and control systems.
6+ YOEHandle escalated technical support; remote and onsite assistance; strong AV, software, and project management skills; Crestron tools experience; excellent communication.
Microsoft Windows, MacOS, MS 365 (Excel, Word, PowerPoint); Teams
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4d
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Kyndryl
KyndrylNYSE: KD: Manages and modernizes mission-critical IT infrastructure systems.
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
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3d
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Capacity Delivery Program Lead
Austin or New York City or San Francisco or Seattle
$186k-$220k/yr OnsiteFull Time
Fluidstack
Fluidstack: Provides high-performance cloud GPU infrastructure for AI development.
Proven delivery of large capital or infrastructure programs across engineering, procurement, and construction; strong program scheduling, risk management, and escalation skills; experience with multi-site portfolios.
P6
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1mo
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Vice President, Technical Account Manager
New York, New York, United States
OnsiteFull Time
Newmark
NewmarkNASDAQ: NMRK: Commercial real estate brokerage and property management services.
Experience in TAM or solutions engineering; strong knowledge of FX/trading workflows; ability to manage escalations; excellent communication; API/FIX experience; upsell and cross-functional coordination.
FIX protocol, APIs
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2w
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Senior Critical Account Manager, IES
Atlanta or Mountain View or New York or San Diego
$144k-$230k/yr OnsiteFull Time
Intuit
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
5+ YOE5+ years in enterprise customer success/technical account management with escalation experience; strong stakeholder management, exec communication, and product/engineering collaboration; familiarity with enterprise accounting workflows.
Salesforce, Airtable, Jira
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2w
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Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
Willdan Group
Willdan GroupNASDAQ: WLDN: Provides professional engineering and energy efficiency consulting services.
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
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