9 escalation manager jobs at 6 companies in Ames, IA
1mo
Save
Mark Applied
Hide
Urgent Care Veterinary Practice Manager
West Des Moines, Iowa, United States
OnsiteFull Time
Experienced practice manager with veterinary operations and people management experience; strong communication, emotional intelligence, de-escalation, business acumen, and ability to work nights, weekends, and holidays.
EMR, IDEXX, Digital X-ray
1w
Save
Mark Applied
Hide
Service Desk Manager / Lead
Des Moines, Iowa, United States
OnsiteFull Time
8+ YOE8+ MgmtRequires 8–10 years of experience leading global IT service desk operations, managing teams, ITIL processes, SLAs, incident escalation, service improvement, and stakeholder governance.
ServiceNow, ITSM, Microsoft 365, Windows, Active Directory, Azure AD, Remote Support Tools, Knowledge Management Platforms, Service Desk Analytics and Reporting, Call Center / Omnichannel Support Platforms, ITIL, EUC, Networking, Collaboration, Infrastructure Services, SLA, KPI, OLA, First Contact Resolution (FCR), Average Speed to Answer (ASA), Customer Satisfaction (CSAT)
1mo
Save
Mark Applied
Hide
6472 - Assistant Store Manager PT
Altoona, Iowa, United States
OnsitePart Time
Manage store operations, staff scheduling, cash handling, merchandising, loss prevention, customer escalations, and meet sales KPIs; strong interpersonal and supervisory skills.
MPOS, Lids Custom
1w
Save
Mark Applied
Hide
IT Service Desk Queue Manager
Des Moines, Iowa, United States
$62k-$65k/yr OnsiteFull Time
5+ YOERequires 5–8+ years in ITSM and service desk operations, with expertise in ticket governance, SLA management, escalation, reporting, workflow automation, and ServiceDesk Plus administration.
ManageEngine ServiceDesk Plus, ITSM, ITIL, Microsoft Excel, Power BI
19h
Save
Mark Applied
Hide
Service Desk Queue Specialist
Des Moines, Iowa, United States
HybridFull Time
4+ YOERequires 4+ years in ServiceDesk Plus ITSM, ITIL, incident and service request management, SLA management, reporting, escalation management, and workflow automation. US work authorization required; visa sponsorship unavailable.
ManageEngine ServiceDesk Plus, ITSM, ITIL, Microsoft Excel, Power BI
1d
Save
Mark Applied
Hide
Service Desk Queue Specialist
Des Moines, Iowa, United States
$53k-$58k/yr RemoteFull Time
4+ YOERequires 4+ years managing ServiceDesk Plus ITSM, ITIL processes, incidents, requests, SLAs, escalations, reporting, analytics, and workflow automation. US work authorization required.
ManageEngine ServiceDesk Plus ITSM, ITIL Framework, Microsoft Excel, Power BI
2w
Save
Mark Applied
Hide
Triage Technician
Des Moines, Iowa, United States
OnsiteFull Time
High school diploma or equivalent; customer service mindset, strong written and verbal communication, problem-solving, prioritization, escalation-procedure comprehension, and basic managed IT infrastructure knowledge.
ServiceNow, Zabbix, ScienceLogic, Nagios, AWS, Azure, Nutanix, VMware, IBM Power, IBM i, AIX, Fortinet, Linux, Windows Server, ticketing system
3w
Save
Mark Applied
Hide
Systems Administrator
West Des Moines, Iowa, United States
OnsiteFull Time
2+ YOEMaintain and support infrastructure, troubleshoot hardware/software/network issues, manage backups and system maintenance, administer Active Directory, and coordinate support ticket escalations; 2+ years experience preferred.
Active Directory
3w
Save
Mark Applied
Hide
Site Supervisor
Fort Dodge, Iowa, United States
$21/hr OnsiteFull Time
2+ YOEMust be 18+, HS/GED, 2 years supervisory experience, de-escalation and leadership skills, above-average computer skills, must pass drug screen and background check.