31 escalation manager jobs at 20 companies in Iowa
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Urgent Care Veterinary Practice Manager
West Des Moines, Iowa, United States
OnsiteFull Time
Experienced practice manager with veterinary operations and people management experience; strong communication, emotional intelligence, de-escalation, business acumen, and ability to work nights, weekends, and holidays.
EMR, IDEXX, Digital X-ray
1w
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Service Desk Manager / Lead
Des Moines, Iowa, United States
OnsiteFull Time
8+ YOE8+ MgmtRequires 8–10 years of experience leading global IT service desk operations, managing teams, ITIL processes, SLAs, incident escalation, service improvement, and stakeholder governance.
ServiceNow, ITSM, Microsoft 365, Windows, Active Directory, Azure AD, Remote Support Tools, Knowledge Management Platforms, Service Desk Analytics and Reporting, Call Center / Omnichannel Support Platforms, ITIL, EUC, Networking, Collaboration, Infrastructure Services, SLA, KPI, OLA, First Contact Resolution (FCR), Average Speed to Answer (ASA), Customer Satisfaction (CSAT)
1mo
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6472 - Assistant Store Manager PT
Altoona, Iowa, United States
OnsitePart Time
Manage store operations, staff scheduling, cash handling, merchandising, loss prevention, customer escalations, and meet sales KPIs; strong interpersonal and supervisory skills.
MPOS, Lids Custom
3w
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Case Manager - PRN Recovery
Bayard, Iowa, United States
OnsitePart Time
1+ YOEHigh school diploma required; bachelor’s in social work/counseling preferred. CPR and de-escalation required. One+ year behavioral/case management experience preferred. Responsible for discharge and aftercare planning, documentation, and coordination of care.
1w
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IT Service Desk Queue Manager
Des Moines, Iowa, United States
$62k-$65k/yr OnsiteFull Time
5+ YOERequires 5–8+ years in ITSM and service desk operations, with expertise in ticket governance, SLA management, escalation, reporting, workflow automation, and ServiceDesk Plus administration.
ManageEngine ServiceDesk Plus, ITSM, ITIL, Microsoft Excel, Power BI
3w
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Dispatch Operations & Customer Service Manager
Cedar Rapids, Iowa, United States
$50k-$60k/yr OnsiteFull Time
3+ MgmtLead and develop dispatch and customer service teams; coach performance; interpret metrics; manage escalations; strong communication and problem-solving; high school diploma required; 3+ years supervisory experience.
CRM
1mo
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Extended Coverage - Monday - Thursday Nights
Sioux City, Iowa, United States
$50k-$75k/yr OnsiteFull Time
2+ YOEBachelor's degree in business/sales/marketing, 2+ years account-management or client-facing experience, strong sales and customer-service knowledge, escalation handling and relationship-building skills.
12h
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Service Desk Queue Specialist
Des Moines, Iowa, United States
HybridFull Time
4+ YOERequires 4+ years in ServiceDesk Plus ITSM, ITIL, incident and service request management, SLA management, reporting, escalation management, and workflow automation. US work authorization required; visa sponsorship unavailable.
ManageEngine ServiceDesk Plus, ITSM, ITIL, Microsoft Excel, Power BI
2mo
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District Field Trainer - Great Plains
Kansas City or Omaha or St Louis or Minneapolis or Quad Cities
$127k-$166k/yr OnsiteFull Time
5+ YOEFive+ years in elevator/escalator industry with management/training experience; willingness to travel up to 75% (domestic and occasional international); bachelor’s degree or equivalent experience.
2w
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CashNetUSA Collections Representative (Remote)
Illinois or Utah or Indiana or Iowa or Missouri or Texas or Wisconsin or Wyoming
$18/hr RemoteFull Time
1+ YOERequires 1+ year of high-volume debt collections experience, inbound and outbound call management, conflict resolution, negotiation, communication, de-escalation, self-management, and problem-solving skills.
Colossus
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
2w
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Triage Technician
Des Moines, Iowa, United States
OnsiteFull Time
High school diploma or equivalent; customer service mindset, strong written and verbal communication, problem-solving, prioritization, escalation-procedure comprehension, and basic managed IT infrastructure knowledge.
ServiceNow, Zabbix, ScienceLogic, Nagios, AWS, Azure, Nutanix, VMware, IBM Power, IBM i, AIX, Fortinet, Linux, Windows Server, ticketing system
16h
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Service Desk Queue Specialist
Des Moines, Iowa, United States
$53k-$58k/yr RemoteFull Time
4+ YOERequires 4+ years managing ServiceDesk Plus ITSM, ITIL processes, incidents, requests, SLAs, escalations, reporting, analytics, and workflow automation. US work authorization required.
ManageEngine ServiceDesk Plus ITSM, ITIL Framework, Microsoft Excel, Power BI
1mo
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Youth Counselor - All CR Programs
Cedar Rapids, Iowa, United States
$16-$18/hr OnsiteFull Time
Provide direct care, supervision, behavioral management, de-escalation, documentation; high school diploma/GED required; 21+; MS Office skills; prior youth experience preferred.
Microsoft Office
1w
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Psychiatric Nursing Assistant I - Adult Psychiatry Unit (7RC) - 80-100% Rotating
Iowa City, Iowa, United States
OnsitePart Time
Ability to read, write, follow instructions, manage urgent assignments, respond to emergencies, and communicate effectively; CNA, mental health patient care, and crisis de-escalation experience preferred.
1w
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Member Engagement Specialist, FES
Cedar Rapids or Iowa
FieldFull Time
3+ YOERequires 3+ years in outreach, social work, or street outreach; strong communication, de-escalation, crisis management, organization, independence, and teamwork. CRM or EHR/EMR experience preferred.
CRM, Electronic Health Record (EHR), EMR
3w
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Systems Administrator
West Des Moines, Iowa, United States
OnsiteFull Time
2+ YOEMaintain and support infrastructure, troubleshoot hardware/software/network issues, manage backups and system maintenance, administer Active Directory, and coordinate support ticket escalations; 2+ years experience preferred.
Active Directory
1mo
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Intensive Support Professional-IRSH (evenings)
Cedar Rapids, Iowa, United States
$20-$30/hr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year behavioral/mental health experience, strong de-escalation/crisis skills, medication management support, documentation, motivational interviewing and trauma-informed care.
4d
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Behavior Interventionist 8 hrs/day
Iowa City, Iowa, United States
$42k/yr FieldFull Time
3+ YOEHigh school diploma or associate degree in human services or related field; 3 years of relevant experience preferred. Requires behavior management knowledge, diverse-population experience, training, communication, and de-escalation skills.
MTSS, PBIS, QBS Safety Care
2w
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Contracts Management Specialist
Hiawatha, Iowa, United States
$70k-$100k/yr HybridFull Time
4+ YOERequires a two-year degree in finance or business or four years of related experience, plus contract review, redlining, negotiation support, commercial contract, and risk escalation experience.
Microsoft Office, CRM, online vendor portals
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