72 escalation manager jobs at 58 companies in Arlington, MD
1mo
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Design Program Manager
Washington, District of Columbia, United States
$162k-$222k/yr OnsiteFull Time
7+ YOE7+ years program/project management experience; manage cross-functional projects, work with product and content designers, own timelines, set priorities, escalate blockers, and use data to identify and communicate solutions.
3w
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
US citizenship and active TS/SCI with poly required; bachelor’s preferred or associate +6-8 years experience; experience in customer-facing service delivery, mission-critical support, ITIL and project management; strong communication and escalation management skills.
1mo
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Service Manager
Washington or Denver
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, trades or related industry; leadership, scheduling, parts management, customer escalation, and strong communication and organizational skills.
1mo
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Senior Manager Operations, Alsense(R)
Baltimore, Maryland, United States
$110k-$135k/yr RemoteFull Time
Experience leading technical operations/service delivery in SaaS or IoT environments, incident and escalation management, networking/connectivity knowledge, troubleshooting across devices and cloud, strong communication and stakeholder management.
SaaS, IoT, VPNs, routing, cloud platforms
1w
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Business Relationship Manager
Washington, District of Columbia, United States
OnsiteFull Time, Contract
Requires exceptional written and verbal communication, stakeholder relationship management, IT service knowledge, workflow documentation, SLA discipline, problem-solving, escalation coordination, and project coordination experience.
ServiceNow, Google Workspace, ITSM, ITIL
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Service Manager
Washington, District of Columbia, United States
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, or trades; leadership and communication skills; scheduling/dispatching, materials ordering, parts inventory, customer escalation, mentoring, recruiting, and reporting experience.
1w
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Assistant Manager
Annapolis, Maryland, United States
$21-$25/hr OnsiteFull Time
Proven leadership, communication, coaching, de-escalation, planning, delegation, problem-solving, and decision-making skills; 2+ years of specialty retail leadership preferred; flexible schedule and ability to lift 40 lbs.
3w
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Senior Customer Relationship Manager
Washington, District of Columbia, United States
$75k-$85k/yr OnsiteFull Time
8+ YOE8+ years enterprise customer relationship/CRM experience in IT (or equivalent education+experience), strong communication, Microsoft 365/SharePoint/Power BI and ITSM experience, ability to manage escalations and stakeholder forums.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft OneDrive, Microsoft SharePoint, Power BI, ITSM, ServiceNow
2d
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Customer Success Manager (Channel Partners)
Reston or United States
$100k-$120k/yr RemoteFull Time
5+ YOERequires 5+ years of SaaS or ERP experience, preferably in sales, implementation, or support; strong communication, coaching, escalation management, renewals, churn mitigation, and executive interaction skills.
2d
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Manager, Security Operations Centre (SOC)
College Park or New York City or Maryland or Tel Aviv or London or Budapest or Latin America
HybridFull Time
8+ YOERequires SOC leadership experience, manager or team-lead management, customer escalation expertise, advanced security operations knowledge, and US work authorization; 8+ years of SOC/TOC/NOC experience preferred.
Microsoft Defender, Microsoft Sentinel, SIEM, Mac OS, Windows, Unix, IDA Pro, PEiD, PEview, Procmon, Snort, Bro, Kali Linux, Metasploit, NMAP, Nessus, GPO, Landesk, .NET, PHP, Perl, Python, Java, Ruby, C, C++
3w
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ELDC - Case Manager (Drop-in)
Sterling, Virginia, United States
$52k-$54k/yr OnsitePart Time
1+ YOEBachelor's degree or commensurate experience, 1+ year outreach/case management experience, valid driver's license, ability to drive a 15-passenger van, annual TB test, strong written and oral communication, and ability to de-escalate and prioritize.
Homeless Management Information System (HMIS), Microsoft Office
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
4w
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Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
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Case Manager - PT
Washington or Washington
$22/hr OnsitePart Time
3+ YOEBachelor's in social work or related preferred or 3 years human services experience; competency in crisis intervention/de-escalation; strong communication and organizational skills; valid driver’s license and clearances required.
1w
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Retail Assistant Store Manager-NEELSVILLE VILLAGE CENTER
Germantown, Maryland, United States
$24-$30/hr OnsiteFull Time
Retail management experience preferred, with proven sales, customer experience, and operational results. Requires communication, coaching, adaptability, customer de-escalation, physical activity, and high school diploma, GED, or relevant work experience.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
4w
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Xfinity Retail Assistant Store Manager, Silver Spring, MD
Silver Spring, Maryland, United States
$21-$35/hr OnsiteFull Time
5+ YOELead retail team to meet sales targets, manage store operations, merchandising, inventory accuracy, staffing, and customer escalations; Bachelor's degree preferred; 5-7 years relevant experience.
1mo
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Washington, D.C (Hybrid)
Washington, District of Columbia, United States
$78k-$181k/yr HybridFull Time
2+ YOE2–3 years supporting customers or consulting; ability to drive customer success, manage escalations, and apply AI fundamentals; strong communication, problem-solving, and business acumen required.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud (BDC)
3w
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Senior Advisor, Technical Account Manager
San Antonio or Colorado or Omaha or Washington or Texas or Nebraska
$123k-$169k/yr FieldFull Time
8+ YOEUS citizen with active TS/SCI+CI polygraph, 8+ years' related experience, deep datacenter hardware/networking and VMware knowledge, customer-facing escalation skills, ability to work onsite five days/week.
VMware, Dell PowerEdge
2mo
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IB Business Control Unit (BCU) Client Risk Manager
New York or Zurich or Rockville or London or Los Angeles or Mountain View or Wexford or Amsterdam or China or Uruguay or Jersey or Monaco
$90k-$103k/yr OnsiteFull Time
2+ YOE2+ years institutional banking or control experience preferred; strong knowledge of financial products, client risk identification/escalation, governance, Excel and PowerPoint, communication and problem-solving skills.
Microsoft Excel, Microsoft PowerPoint
4w
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Senior Site Reliability Engineer
Reston or Austin
$81k-$187k/yr OnsiteFull Time
3+ YOEProvide SRE escalation, automate tasks, manage complex change requests, mentor SREs, and support large-scale production reliability.
Linux, Unix, Docker, Kubernetes, Terraform, Bash, Perl, Python, Ruby, JavaScript, Java, Chef, Puppet
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