80 escalation manager jobs at 50 companies in Aromas, CA
3w
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Sr. Product Escalation Manager
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOE7+ years in technical support/escalation/incident or TAM roles; experience managing enterprise customer escalations, RCA programs, cross-functional coordination, and executive communication.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk
3mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
2mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
3mo
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Project Manager
Sunnyvale, California, United States
$136k-$166k/yr HybridFull Time
Bachelor's degree in CS/Engineering or related field; experience in project management, technical support, software development, or QA; capable of handling complex customer escalations and coordinating with sales and support engineers.
2w
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Technical Program Manager
Alameda, California, United States
$110k-$155k/yr OnsiteFull Time
3+ YOERequires 3–5+ years managing technical programs or projects for software, firmware, or embedded systems teams, with cross-functional planning, dependency mapping, scheduling, risk tracking, escalation, and strong written communication.
Jira, Confluence, FDA premarket cybersecurity guidance, SBOM
3w
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Senior Operations Manager, Ambient Infrastructure
Mountain View, California, United States
$120k-$150k/yr OnsiteFull Time
8+ YOE8+ years in operations (healthcare tech preferred), triage and escalation ownership, strong documentation and written communication, stakeholder alignment, EHR integration knowledge.
Linear, Epic, Meditech Expanse, Athena, Cerner, eClinicalWorks, HL7, FHIR, REST APIs, token-based authentication
1mo
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User Experience and Support Program Manager - USDS
San Jose, California, United States
$88k-$203k/yr OnsiteFull Time
5+ YOEBA/BS,5+ years program management or customer support operations experience in tech/finance/e-commerce/digital payments,proficiency with data analysis and visualization (Excel,Tableau) and Ticketing/CRM,strong communication and escalation experience.
Microsoft Excel, Tableau, Ticketing/CRM systems
2d
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Service Delivery Manager
Santa Clara, California, United States
$166k-$290k/yr HybridFull Time
5+ YOERequires 5+ years in service delivery, vendor governance, partner performance, or related technology operations; experience with SLAs, KPIs, escalations, reporting, cross-functional programs, and SaaS or professional services delivery.
ServiceNow, NPS, AI-enabled workflow tooling
1mo
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.
Linux, NVIDIA GPU
3mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
1mo
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Assistant Store Manager
Santa Clara, California, United States
$25/hr OnsiteFull Time
3+ YOE3+ Mgmt3+ years retail management experience; ability to manage store operations, drive sales and KPIs, recruit/train staff, ensure customer experience, resolve guest escalations, and maintain health & safety standards.
1mo
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Security Account Manager
Santa Clara, California, United States
$65k-$75k/yr OnsiteFull Time
2+ YOEResponsible for managing customer relationships for managed security services; requires 2+ years cybersecurity/account management experience, SOC/incident response knowledge, strong communication, and ability to handle escalations and renewals. U.S. citizenship required.
SIEM, Microsoft Office, Windows, Linux, Unix
2w
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Manager, Technical Services
Sydney or Melbourne or New York City or Toronto or Austin or Palo Alto or Vancouver or Gurgaon or Tel Aviv or Dublin
HybridFull Time
3+ YOE3+ MgmtRequires 3+ years running a technical support team or organization, people management, customer escalation, troubleshooting, communication, and customer advocacy skills. Cloud, SaaS, database, and Tableau experience are desirable.
Amazon Web Services, SaaS, IaaS, PaaS, NoSQL, Tableau, AWS, Google Cloud, Microsoft Azure, MongoDB Atlas
4w
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Resolution Manager
San Jose or Durham or Mexico City or Bengaluru or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
€70k-€104k/yr HybridFull Time
3+ YOE3+ years escalation/technical support experience in enterprise support, strong communication, conflict resolution, organization, conference facilitation, and bachelor-level technical background.
Slack, VMware, Citrix, Microsoft
1mo
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Assistant Store Manager
Fremont, California, United States
$29/hr OnsiteFull Time
Lead and develop store team, maintain operational and visual standards, support sales and inventory management, execute loss prevention and safety procedures, and provide strong customer service and de-escalation skills.
2mo
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Senior Customer Success Manager
Chicago or Mountain View
$140k-$165k/yr HybridFull Time
5+ YOE5+ years in customer-facing roles with account management experience; strong BI/analytics knowledge (data warehouses, ETL, SQL); consultative approach, escalation and project management skills; presentation and relationship-building; AI literacy.
ThoughtSpot, Looker, Sigma Computing, Microstrategy, Tableau, Qlik, Microsoft Power BI, SQL, FiveTran, Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle, AWS, Azure, Google Cloud, Spotter, SpotterViz, LLMs
1mo
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Technical Account Manager
San Jose, California, United States
$108k-$122k/yr OnsiteFull Time
5+ YOEBachelor's preferred or equivalent, 5+ years customer-facing technical experience (TAM/support), strong server (x86) troubleshooting, Linux experience, excellent communication, ability to lift 40 lbs, account management and escalation skills.
Linux
3w
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Program Manager
Scotts Valley, California, United States
$104k-$125k/yr OnsiteFull Time
4+ YOE1+ MgmtBachelor's in behavioral/mental health required; master's where state licensure requires; LMFT or LCSW licensure required; CPR and de-escalation/restraint certification; 4+ years working with the population; 1+ year supervisory experience.
4d
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TAM Manager, Google Cloud Consulting
Sunnyvale or Los Angeles or Playa Vista
$174k-$252k/yr OnsiteFull Time
10+ YOE3+ MgmtBachelor’s degree or equivalent practical experience, 10 years in customer-facing cloud solutions, 3 years managing or leading technical teams, and experience handling technical conversations and escalations.
Google Cloud, SRE, ITIL, DevOps, Networking, IAM, Compute, Storage
1w
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Customer Success Manager
Santa Clara or Harrisburg
$81k-$149k/yr HybridFull Time
10+ YOEBachelor's degree in engineering or a related technical discipline and 10+ years in customer-facing technical roles, with escalation leadership, QBRs, CRM tools, and global travel experience.
Single Pane of Glass, CRM, Salesforce, Jira, Smartsheet, Microsoft Office
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