31 escalation manager jobs at 21 companies in Ashfield, MA
3d
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Manager
Windsor or Union or New York City
$78k-$165k/yr HybridFull Time
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
1mo
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Manager, Customer Engineer
Albany, New York, United States
$88k-$121k/yr OnsiteFull Time
Manage and coach customer engineers, maintain customer relationships, plan accounts and system installations, execute escalations, and deliver district-level financial and operational results.
3mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
1mo
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
4w
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Overnight Hotline Case Manager
Troy, New York, United States
$19-$20/hr OnsitePart Time
1+ YOEHigh school diploma/GED, 1+ year experience with survivors or vulnerable populations, trauma-informed crisis intervention skills, valid NY driver license and reliable transportation, strong communication and de-escalation skills.
1mo
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Manager, Customer Engineer
Albany, New York, United States
$88k-$121k/yr OnsiteFull Time
Experience managing and coaching engineering staff, customer relationship management, account planning, system installation and startup support, and familiarity with reporting and escalation processes.
3w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
2mo
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Educational Assistant - West Street School
Southbridge, Massachusetts, United States
OnsiteFull Time
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
1mo
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Claims Consultant
South Ashburnham, Massachusetts, United States
$48k-$55k/yr OnsiteFull Time
4+ YOEAdjudicate and manage disability/FMLA/PFL claims, review medical records, determine benefits, handle escalations; requires FINEOS experience and strong analytical and communication skills.
FINEOS, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
3mo
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Registered Nurse (RN), Adult Inpatient Behavioral Health, All Shifts
Holyoke, Massachusetts, United States
$43-$60/hr OnsiteFull Time, Part Time
Valid Massachusetts RN license, CPR certification, behavioral health knowledge, crisis management, de-escalation skills; BSN preferred; experience in inpatient psych or SUD preferred.
2w
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Assistant Director for Individual Shelter Programs & Outreach
Springfield or Holyoke
$78k-$80k/yr FieldFull Time
3+ MgmtBachelor's degree preferred and/or 3+ years of supervisory experience in shelter, housing, or human services operations; residential-setting experience, driver's license, vehicle, crisis management, and de-escalation skills required.
Human Resources (HR)
1mo
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Helpdesk Technician I
Rindge, New Hampshire, United States
OnsiteFull Time
Provide frontline IT support, troubleshoot hardware/software, manage accounts and passwords, use ticketing and remote tools, and escalate complex issues; strong customer service and willingness to learn; Windows proficiency.
Windows, Mac OS, Microsoft Office
1mo
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Special Education Secondary Paraprofessional (PHS)
Pittsfield or Pittsfield
OnsiteFull Time
Must be Highly Qualified (associate's degree or passing ParaPro or WorkKeys), experience with secondary students with disabilities, small-group instruction, behavior management, teamwork, and willingness to train in de-escalation/restraint techniques.
2mo
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Special Education Teacher
Winchester, Connecticut, United States
$44k-$101k/yr OnsiteFull Time
Bachelor's in Special Education (Master's preferred), valid Connecticut teaching license, ability to write IEPs, behavior management and de-escalation skills, ability to lead staff, reliable transportation, pass background checks, able to lift 50 lbs.
1mo
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Customer Service Billing Associate I
Albany, New York, United States
$46k-$60k/yr OnsiteFull Time
High school diploma/GED required; 1–2 years customer service experience preferred; strong communication, attention to detail, CRM familiarity, basic billing/financial knowledge, ability to de-escalate and manage high call volume.
CRM
1mo
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Dean of Students
Bloomfield, Connecticut, United States
OnsiteFull Time
7+ YOEValid Connecticut teaching certificate, minimum 7 years teaching experience, MTSS and Responsive Classroom experience, PMT/de-escalation training, data analysis, coaching/PD skills, strong communication and culturally responsive pedagogy.
3w
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Warehouse Janitorial Lead
Albany, New York, United States
$17/hr OnsiteFull Time
4+ YOE4+ years lead/supervisory janitorial experience preferred, ability to follow OSHA and safety procedures, read safety/chemical documents, provide customer service, and use mobile timekeeping; able to cover shifts and escalate issues.
KBSPresence
1mo
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SMS - Student Support Coordinator
Holyoke, Massachusetts, United States
$38k-$48k/yr OnsiteFull Time
1+ YOEAssociate's or Bachelor's preferred; 1–3 years working with at-risk youth or social-emotional roles; leadership and de-escalation skills; experience in urban/high-need schools and working with diverse/EL students preferred; bilingual English/Spanish encouraged.
3mo
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Moderate Needs Teacher- Special and Alternative Education
West Springfield, Massachusetts, United States
$52k-$89k/yr OnsiteFull Time
3+ YOEValid Massachusetts teaching license (Special Education K-12 Severe Disabilities), SEI endorsement, BA or higher, 3+ years special education experience, IEP development experience, knowledge of IDEA and Massachusetts regulations, trained/willing for de-escalation/restraint.
2mo
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Dispatcher- 1st Shift (Keene, New Hampshire, United States, 03431)
Keene, New Hampshire, United States
$21-$23/hr OnsiteFull Time
Monitor Andon system and radio communications, escalate production issues, analyze historical data, post production status, track improvement items; HS diploma, Microsoft Office proficiency, effective communication, problem solving, multitasking, ability to lift 30 lbs.
Andon system software, Microsoft Office, radio communication
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