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20 escalation manager jobs at 14 companies in Athens, GA

3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
Bank OZK
Bank OZKNASDAQ: OZK: A regional bank providing innovative financial solutions.
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
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1mo
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Store Manager
Lawrenceville, Georgia, United States
OnsiteFull Time
Precision Tune Auto Care
Precision Tune Auto Care: Provider of automotive maintenance and diagnostic repair services.
3+ YOE3+ years retail management experience, P&L and inventory management, team leadership, customer service and escalation handling, local to Lawrenceville or willing to relocate.
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3w
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Operations Manager
Alpharetta or Atlanta or Milton
OnsiteFull Time
PNC Financial Services Group
PNC Financial Services GroupNYSE: PNC: Diversified financial services providing banking and investment solutions.
5+ YOE2+ MgmtManage operations and teams to achieve business results, resolve escalations, ensure compliance, coach staff, and drive process improvements; typically requires 5+ years related experience and 2+ years supervisory experience.
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2w
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Customer Support Manager
Lawrenceville, Georgia, United States
HybridFull Time
Sage
SageLondon Stock Exchange: SGE: Global provider of accounting and business management software.
Leads customer support operations, workforce planning, employee development, performance management, escalations, quality reviews, process improvements, and cross-functional resolution efforts.
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4w
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Sr Technical Account Manager
Omaha or Norcross
HybridFull Time
ACI Worldwide
ACI WorldwideNasdaq Global Select Market: ACIW: Public payments software serving banks, merchants, billers, and financial intermediaries with digital payment solutions.
5+ YOE5+ years in technical account management or similar, experience with enterprise SaaS/cloud/payments, bachelor\u0019s in CS/Engineering/Info Systems or equivalent, strong communication and escalation management skills.
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1mo
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Snellville, Georgia - District Manager
Snellville, Georgia, United States
OnsiteFull Time
Cellairis
Cellairis: Franchised mobile device repair and accessory retailer.
2+ YOE2+ MgmtMulti-unit retail management experience (2+ years), MS Office proficiency, reliable transportation and valid driver\u0002s license, ability to lift 25 lbs and stand long periods, hiring/HR and customer escalation experience, background/drug screening required.
Microsoft Office
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3mo
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Senior OTR Brokerage Manager
Duluth, Georgia, United States
OnsiteFull Time
Geniezip USA
Geniezip USA: Geniezip USA is a U.S. freight brokerage arranging OTR and general-freight transportation through carrier partners.
10+ YOE7+ Mgmt10+ years in logistics/transportation with 7+ years in leadership within non-asset OTR brokerage; master's preferred; strong TMS and Excel; carrier sourcing and lane management; analytical and escalation skills; weekend availability.
TMS, Microsoft Office, Excel, Reporting tools
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3w
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Retail Assistant Store Manager-Barrow Crossing
Bethlehem, Georgia, United States
$19-$23/hr OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Specialty retailer of home fragrances and personal care products.
Proven retail sales and operational results; prior manager experience preferred; high school diploma/GED or equivalent; effective communication, coaching, and de-escalation skills; availability for peak days, varied shifts, weekends and holidays.
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1d
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Director of Risk Management
Norcross, Georgia, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provider of behavioral healthcare and addiction treatment services.
2+ YOEBachelor's degree in a related field, 2+ years of risk management experience, CPHRM preferred, CPR and de-escalation/restraint certification required; first aid may be required.
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2mo
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Marketing Advisory Analyst
Duluth, Georgia, United States
$55k-$60k/yr HybridFull Time
Primerica
PrimericaNYSE: PRI: Public financial-services serving middle-income households in the United States and Canada with life insurance and investments.
Series SIE, 6 and 26 registrations (or obtain within 120 days); strong analytical and written/verbal communication; ability to review marketing content for compliance, manage cases, escalate issues, and perform outreach.
ARTS
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1mo
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Service Operations Supervisor - GA - On Site
Duluth, Georgia, United States
OnsiteFull Time
Vensure Employer Solutions
Vensure Employer Solutions: Provider of HR technology, managed services, and global BPO.
2+ YOEManage client relationships and payroll/tax service delivery, coordinate user setup and training, resolve escalations, supervise payroll specialists; 2+ years PEO/ASO/HCM or related experience preferred and prior supervisory experience.
Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft PowerPoint, Client Space
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1mo
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Behavioral Health Skills Trainer
Lithonia or Clayton County or Cobb County or DeKalb County or Douglas County or Fayette County or Fulton County or Gwinnett County or Henry County or Jackson County or Rockdale County
$22/hr FieldFull Time
Clarvida
Clarvida: Provides comprehensive behavioral health and community support services.
1+ YOE1+ year relevant experience, crisis management/de-escalation and foster-care experience preferred. Valid driver’s license, CPR/First Aid, NCI, Tier 1 Collaborative Problem Solving, fingerprint/background checks required.
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2mo
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Security Resource Specialist -FT - Thu-Sat 6:00pm-6:00am, Thu 12:00am-6:00am
Gainesville or Braselton or Winder or Dahlonega or Demorest
OnsiteFull Time
Northeast Georgia Medical Center Gainesville
Northeast Georgia Medical Center Gainesville: Nonprofit acute-care hospital serving Northeast Georgia communities with trauma, emergency, surgical, maternity, pediatric, and specialty care.
High school diploma/GED, background in customer service or reception; preferred law enforcement/security experience; basic CPR and de-escalation training preferred; ability to learn visitor management system and perform professional public-facing duties.
NGHS Security Visitor Management System
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3d
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House Supervisor - RN
Norcross, Georgia, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provider of behavioral healthcare and addiction treatment services.
1+ YOERequires an active state RN license, at least 1 year of RN experience, CPR and de-escalation/restraint certification. Psychiatric experience and charge RN leadership are preferred; BSN is preferred.
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2mo
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Mobile Crisis Supervisor
Athens, Georgia, United States
RemoteFull Time
Behavioral Health Link
Behavioral Health Link: Privately held behavioral-health software developer and crisis-services operator serving public agencies and healthcare providers.
1+ YOE1+ MgmtSupervisory clinical role requiring leadership experience (min 1 year), mobile crisis and IDD experience preferred, master's in behavioral health with valid GA LPC or LCSW licensure, clinical skills in de-escalation, documentation, telehealth and technical proficiency.
BHL Platform
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