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103 escalation manager jobs at 62 companies in Georgia

2mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
Bank OZK
Bank OZKNASDAQ: OZK: A regional bank providing retail and commercial financial services.
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
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2mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
OnsiteFull Time
Bank OZK
Bank OZKNASDAQ: OZK: Provides regional commercial banking and diverse financial services.
5+ YOE1+ MgmtHigh school diploma required (BA preferred). 5+ years in call center/customer service/banking ops,2+ years in contact center risk/fraud/escalations,1+ year leading frontline teams; strong judgment, documentation, and communication skills.
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3w
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Manager, PMO
Atlanta, Georgia, United States
HybridFull Time
PowerPlan
PowerPlan: Provides financial and tax software for asset-intensive industries.
People-management experience, ability to validate project health and financials against evidence, coach project managers, apply PMO governance proportionately, lead customer escalations, strong analytical and communication skills, bachelor’s degree or equivalent experience.
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1w
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Release Manager - Client Implementations
Lincoln or Alpharetta or Berkeley Heights
$68k-$120k/yr OnsiteFull Time
Fiserv
FiservNew York Stock Exchange: FI: Provides financial technology and payment processing services to institutions.
8+ YOERequires 8+ years in release or implementation management, deployment coordination, technology operations, or related work; strong change governance, stakeholder coordination, communication, analytical, and escalation skills.
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3w
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CS Program Manager
Atlanta or Newport News
HybridFull Time
KUKA
KUKA: Provides industrial robots and automated logistics and production systems.
5+ YOE3+ Mgmt5+ years project management experience, 3+ years leading cross-functional teams, BS/BA in engineering, knowledge of warehouse & distribution, client relationship and escalation management; PMP/Scrum certifications desirable.
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1mo
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
PAR Technology
PAR TechnologyNYSE: PAR: Provides unified software and hardware for restaurant operations.
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
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7h
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Staff Technical Escalations Manager
Seattle or Atlanta
$95k-$145k/yr HybridFull Time
Outreach
Outreach: AI platform for sales engagement and revenue intelligence
7+ YOERequires 7+ years in technical escalation, incident management, technical account management, or similar customer-facing work, with complex incident leadership, executive communication, process improvement, and cross-functional influence.
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1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Deloitte
Deloitte: Global provider of audit, consulting, tax, and advisory services.
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
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3w
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Store Manager
Lawrenceville, Georgia, United States
OnsiteFull Time
Precision Tune Auto Care
Precision Tune Auto Care: Automotive maintenance and repair service center.
3+ YOE3+ years retail management experience, P&L and inventory management, team leadership, customer service and escalation handling, local to Lawrenceville or willing to relocate.
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2d
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Account Manager
Atlanta, Georgia, United States
HybridFull Time
Relay Payments
Relay Payments: Digital payment platform for the trucking and logistics industries
3+ YOERequires 3+ years in sales, implementation, partner management, customer success, or account management; portfolio growth, retention, expansion, escalation management, data analysis, and executive communication skills.
AI, automation
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2w
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Manager I - Clinical Solutions Manager
Las Vegas or Atlanta or Tampa or Indianapolis or Mason or Roanoke or Denver or Colorado Springs or Norfolk
$94k-$162k/yr HybridFull Time
Elevance Health
Elevance HealthNYSE: ELV: Provides health insurance plans and integrated healthcare services.
5+ YOEActive unrestricted RN license, minimum 5 years acute care clinical experience, management and escalation resolution experience, knowledge of medical policy and utilization management.
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2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
Applied Systems
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
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2w
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Operations Manager
Alpharetta or Atlanta or Milton
OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
5+ YOE2+ MgmtManage operations and teams to achieve business results, resolve escalations, ensure compliance, coach staff, and drive process improvements; typically requires 5+ years related experience and 2+ years supervisory experience.
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4d
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Software Engineering Manager
Wauwatosa or Bellevue or Henrietta or Grand Rapids or Atlanta or Salt Lake City
OnsiteFull Time
KION Group
KION GroupXETRA: KGX: Provides industrial trucks and automated supply chain solutions globally.
8+ YOE3+ MgmtBachelor's degree in a technical discipline, 8+ years of software engineering experience, 3+ years of people management or technical leadership, project delivery, customer leadership, staffing, forecasting, and escalation management.
Warehouse Control System (WCS), Warehouse Execution System (WES), Warehouse Management System (WMS), Enterprise Management System (EMS), Agile
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1w
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Call Center Manager
Woodstock, Georgia, United States
OnsiteFull Time
Arrow Exterminators
Arrow Exterminators: Provides professional pest control and home maintenance services.
3+ YOERequires 3–5 years of call center management experience, team leadership, KPI reporting, data analysis, customer escalation management, process improvement, advanced Microsoft Office and Excel skills.
Microsoft Office, Microsoft Excel
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2mo
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General Manager
Clayton, Georgia, United States
$16/hr OnsiteFull Time
Victra
Victra: Largest authorized Verizon retailer selling wireless devices and services.
1+ YOE2+ MgmtRetail management with 1+ years retail sales experience and 2 years supervisory experience; proven sales leadership, coaching, hiring, budgeting, forecasting, and customer escalation skills. High school diploma/GED and legal US work authorization required.
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2w
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Critical Account Manager
Atlanta, Georgia, United States
OnsiteFull Time
Intuit
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
3+ YOE3+ years in customer success or account management in B2B SaaS; experience managing complex cross-functional escalations; strong written/verbal communication and organization; familiarity with enterprise accounting or integrations preferred.
Jira, Salesforce, Gainsight
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1mo
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Fayetteville, Georgia - District Manager
Fayetteville, Georgia, United States
OnsiteFull Time
Cellairis
Cellairis: Retailer of mobile device accessories and electronics repair services.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to drive sales via metrics, schedule and inventory management, hiring/terminations, customer escalation resolution, valid driver\u0002s license, pass background/drug screening.
Microsoft Office
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3w
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Sr Technical Account Manager
Omaha or Norcross
HybridFull Time
ACI Worldwide
ACI WorldwideNASDAQ: ACIW: Powering the world's real-time electronic payments ecosystem.
5+ YOE5+ years in technical account management or similar, experience with enterprise SaaS/cloud/payments, bachelor\u0019s in CS/Engineering/Info Systems or equivalent, strong communication and escalation management skills.
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1d
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Incident Response Senior Manager
Alpharetta or United States
$135k-$145k/yr RemoteFull Time
Cognizant
CognizantNasdaq: CTSH: Provides IT consulting and digital business process services.
7+ YOE3+ MgmtRequires 7+ years in incident management or cybersecurity operations, including 3+ years leading incident response; expertise in cyber operations, crisis communication, escalation, and cross-functional response coordination.
SIEM, DLP
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