30 escalation manager jobs at 22 companies in Ballwin, MO
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Project Manager, Americas Customer Program Management
St. Louis, Missouri, United States
$83k-$138k/yrOnsiteFull Time
London Stock Exchange GroupLondon Stock Exchange: LSEG: Provides financial market infrastructure and global data analytics services.
Skilled in standard project management methodologies, stakeholder engagement, risk and escalation management, quality and continuous improvement; familiarity with Siebel, Salesforce, ServiceNow, License Manager, Full Picture, and Microsoft Office; project/financial markets certification desirable.
Siebel, Salesforce, License Manager, ServiceNow, Full Picture, Microsoft Office
Copeland: Provides compression and control solutions for climate technologies.
5+ YOE3+ MgmtBachelor's preferred, HS/GED required; 5+ years customer service experience, 3+ years people leadership; strong communication, escalation management, ERP and metrics experience; Microsoft Excel proficiency.
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Drive store sales and KPIs, manage and train store associates, handle customer escalations, maintain operations and inventory, and perform cash management; must be legally authorized to work in the U.S.
Landing: Membership-based platform for flexible, fully furnished apartment living.
Experience running hotel, short-term rental, or high-volume hospitality operations; strong organization, escalation triage, and customer-experience skills; ability to operate with autonomy in a fast-paced market.
St. Louis County: Provides essential public services and governance for St. Louis County.
3+ YOEBachelor's degree or equivalent experience, at least 3 years related professional experience, supervisory experience, budget development and customer service skills, ability to handle escalated taxpayer inquiries.
Together Credit Union: Member-owned financial institution providing consumer banking and lending services.
2+ YOEHS diploma or equivalent, 2+ years service-oriented experience, ability to support branch operations, coach team members, resolve member escalations, and comply with regulations; NMLS and Notary Public may be obtained after hire.
P&C license (obtainable within 90 days), client-facing insurance experience preferred (2+ years), strong communication and de-escalation skills, ability to manage renewals and account servicing in Applied EPIC CRM.
TierPoint: Provider of data center, cloud, and managed IT services.
Lead and coach EOC team members, manage incident and escalation processes, ensure SLA adherence, monitor ticket and phone queues, provide on-call operational support, and communicate with clients and management.
Kansas City or Omaha or St Louis or Minneapolis or Quad Cities
$127k-$166k/yrOnsiteFull Time
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
5+ YOEFive+ years in elevator/escalator industry with management/training experience; willingness to travel up to 75% (domestic and occasional international); bachelor’s degree or equivalent experience.
Wells FargoNYSE: WFC: Global provider of banking, investment, and mortgage financial services.
4+ YOE4+ years supervisory control or risk management experience; FINRA supervisory license required (Series 7,9/10,24,63 or equivalents); strong social media compliance and risk management skills; experience with escalations and mentoring.
AonNYSE: AON: Global professional services firm providing risk and people solutions.
8+ YOE5+ Mgmt8–10 years progressive PBM or benefits consulting experience, 5+ years management preferred; deep PBM expertise, client advisory and escalation handling, training and operational documentation experience.
Hazelwood School District: Operates public K-12 schools and educational programs.
High school diploma or equivalent; ability to de-escalate and manage confrontational situations; strong judgment, communication, and student behavior awareness; able to meet physical demands and lift 15-75 lbs.
Acadia HealthcareNASDAQ: ACHC: Provides inpatient and outpatient behavioral healthcare and addiction treatment.
1+ YOEMaster's in social work/psychology/counseling/human services; 1+ year behavioral health experience; state licensure or eligibility; CPR and de-escalation/restraint certification; case management and discharge planning experience preferred.
Acosta Group: Provides retail sales, marketing, and merchandising services for brands.
Drive store sales and KPIs, coach and train sales associates, manage shift responsibilities, handle escalated customer issues, valid driver’s license and reliable transportation, ability to stand for long periods and lift up to 20 lbs.
BJC Health System: Non-profit health system providing comprehensive hospital and clinical care.
2+ YOELead a team of medical assistants, manage inventory, ensure OSHA/protocol compliance, monitor training/certifications, triage escalated patient requests. Requires HS diploma/GED, 2+ years experience, cert/registration in area of expertise; CPR preferred.
FullBloom: Provider of education and behavioral health services for children.
Bachelor's degree required; commitment to feedback, adaptability, and flexibility. Responsibilities include classroom instruction, behavior management (including de-escalation and physical restraint when necessary), maintaining IEPs/BIPs, lifting up to 50 lbs, and extended computer/tablet use.