30 escalation manager jobs at 22 companies in Ballwin, MO

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Project Manager, Americas Customer Program Management
St. Louis, Missouri, United States
$83k-$138k/yr OnsiteFull Time
London Stock Exchange Group
London Stock Exchange GroupLondon Stock Exchange: LSEG: Provides financial market infrastructure and global data analytics services.
Skilled in standard project management methodologies, stakeholder engagement, risk and escalation management, quality and continuous improvement; familiarity with Siebel, Salesforce, ServiceNow, License Manager, Full Picture, and Microsoft Office; project/financial markets certification desirable.
Siebel, Salesforce, License Manager, ServiceNow, Full Picture, Microsoft Office
3mo
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Collections Manager
Weldon Spring, Missouri, United States
HybridFull Time
Aeroservicios
Aeroservicios: Sells, leases, and refurbishes aviation ground support equipment.
3+ MgmtManage daily corporate collections, supervise a team of collectors, analyze delinquent accounts, resolve escalated disputes, prepare management reports; high school required, bachelor\u0002s preferred, 3+ years supervisory collections experience, Excel proficiency.
Microsoft Excel
2d
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Customer Service Manager
St. Louis, Missouri, United States
HybridFull Time
Copeland
Copeland: Provides compression and control solutions for climate technologies.
5+ YOE3+ MgmtBachelor's preferred, HS/GED required; 5+ years customer service experience, 3+ years people leadership; strong communication, escalation management, ERP and metrics experience; Microsoft Excel proficiency.
Microsoft Excel, Microsoft Office, Salesforce
2w
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6174 - Assistant Store Manager PT
St. Peters, Missouri, United States
OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Drive store sales and KPIs, manage and train store associates, handle customer escalations, maintain operations and inventory, and perform cash management; must be legally authorized to work in the U.S.
MPOS, Lids Custom, Mobile Point-of-Sale
3w
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Hospitality Manager
St. Louis, Missouri, United States
$55k-$75k/yr FieldFull Time
Landing
Landing: Membership-based platform for flexible, fully furnished apartment living.
Experience running hotel, short-term rental, or high-volume hospitality operations; strong organization, escalation triage, and customer-experience skills; ability to operate with autonomy in a fast-paced market.
Airbnb, Booking.com, ImmediatePay
2d
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Relationship Manager - Service Recovery
St. Louis, Missouri, United States
HybridFull Time
Edward Jones
Edward Jones: Financial services firm providing wealth management and investment advice.
4+ YOEBachelor's preferred; 4+ years customer service/financial/escalation experience preferred; excellent communication, critical thinking, organizational skills; Salesforce Service Cloud experience a plus.
Salesforce Service Cloud
1mo
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Collection Services Manager (Job Class: Manager, Revenue Services)
Clayton or St. Louis County or St. Louis
$33-$40/hr OnsiteFull Time
St. Louis County
St. Louis County: Provides essential public services and governance for St. Louis County.
3+ YOEBachelor's degree or equivalent experience, at least 3 years related professional experience, supervisory experience, budget development and customer service skills, ability to handle escalated taxpayer inquiries.
3w
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Assistant Branch Manager
Arnold, Missouri, United States
OnsiteFull Time
Together Credit Union
Together Credit Union: Member-owned financial institution providing consumer banking and lending services.
2+ YOEHS diploma or equivalent, 2+ years service-oriented experience, ability to support branch operations, coach team members, resolve member escalations, and comply with regulations; NMLS and Notary Public may be obtained after hire.
Microsoft Office
1mo
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Commercial Lines Account Manager - St. Peters, MO
St Peters, Missouri, United States
OnsiteFull Time
Winter-Dent & Company
Winter-Dent & Company: Employee-owned independent agency providing insurance and risk management services.
P&C license (obtainable within 90 days), client-facing insurance experience preferred (2+ years), strong communication and de-escalation skills, ability to manage renewals and account servicing in Applied EPIC CRM.
Applied EPIC
2w
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EOC Team Lead
Saint Louis or Norristown
$54k-$84k/yr HybridFull Time
TierPoint
TierPoint: Provider of data center, cloud, and managed IT services.
Lead and coach EOC team members, manage incident and escalation processes, ensure SLA adherence, monitor ticket and phone queues, provide on-call operational support, and communicate with clients and management.
Microsoft Office, Windows
1mo
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District Field Trainer - Great Plains
Kansas City or Omaha or St Louis or Minneapolis or Quad Cities
$127k-$166k/yr OnsiteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
5+ YOEFive+ years in elevator/escalator industry with management/training experience; willingness to travel up to 75% (domestic and occasional international); bachelor’s degree or equivalent experience.
2d
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Senior Supervisory Control Specialist
Saint Louis or Charlotte or Minneapolis
$87k-$154k/yr OnsiteFull Time
Wells Fargo
Wells FargoNYSE: WFC: Global provider of banking, investment, and mortgage financial services.
4+ YOE4+ years supervisory control or risk management experience; FINRA supervisory license required (Series 7,9/10,24,63 or equivalents); strong social media compliance and risk management skills; experience with escalations and mentoring.
Adtrack, Broadridge, Engage, MyMarketing, Proofpoint, Scout
2d
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AVP, Client Success
Chesterfield, Missouri, United States
$124k-$178k/yr HybridFull Time
Aon
AonNYSE: AON: Global professional services firm providing risk and people solutions.
8+ YOE5+ Mgmt8–10 years progressive PBM or benefits consulting experience, 5+ years management preferred; deep PBM expertise, client advisory and escalation handling, training and operational documentation experience.
2mo
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Safety Monitor 2026-2027
Florissant, Missouri, United States
$19/hr OnsiteFull Time
Hazelwood School District
Hazelwood School District: Operates public K-12 schools and educational programs.
High school diploma or equivalent; ability to de-escalate and manage confrontational situations; strong judgment, communication, and student behavior awareness; able to meet physical demands and lift 15-75 lbs.
portable radios
3w
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Inpatient Therapist- $10K Sign On Bonus
St. Charles, Missouri, United States
$25-$38/hr OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provides inpatient and outpatient behavioral healthcare and addiction treatment.
1+ YOEMaster's in social work/psychology/counseling/human services; 1+ year behavioral health experience; state licensure or eligibility; CPR and de-escalation/restraint certification; case management and discharge planning experience preferred.
2w
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Campus Supervisor: Clayton High School
Clayton, Missouri, United States
$17-$23/hr OnsiteFull Time
School District of Clayton
School District of Clayton: Providing public K-12 education in Clayton, Missouri.
2+ YOEManage student attendance and behavior, supervise commons/hallways, escort students, handle de-escalations and fights, perform substitute duties; prefers Bachelor's degree, Missouri Substitute Certificate, 2+ years working with adolescents.
1mo
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Sales Lead - GRANITE CITY, Illinois
Granite City, Illinois, United States
$20/hr OnsiteFull Time
Acosta Group
Acosta Group: Provides retail sales, marketing, and merchandising services for brands.
Drive store sales and KPIs, coach and train sales associates, manage shift responsibilities, handle escalated customer issues, valid driver’s license and reliable transportation, ability to stand for long periods and lift up to 20 lbs.
POS, CRM
4w
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Lead Medical Assistant - Internal Medicine
Saint Louis or Creve Coeur or Town and Country
$20-$29/hr OnsiteFull Time
BJC Health System
BJC Health System: Non-profit health system providing comprehensive hospital and clinical care.
2+ YOELead a team of medical assistants, manage inventory, ensure OSHA/protocol compliance, monitor training/certifications, triage escalated patient requests. Requires HS diploma/GED, 2+ years experience, cert/registration in area of expertise; CPR preferred.
1mo
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Teacher in Training ( Special Education)
Wright City, Missouri, United States
$20-$24/hr OnsiteFull Time
FullBloom
FullBloom: Provider of education and behavioral health services for children.
Bachelor's degree required; commitment to feedback, adaptability, and flexibility. Responsibilities include classroom instruction, behavior management (including de-escalation and physical restraint when necessary), maintaining IEPs/BIPs, lifting up to 50 lbs, and extended computer/tablet use.
3mo
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Lead Contract Support (Facilities Management) - St. Louis, MO
Saint Louis, Missouri, United States
OnsiteFull Time
CBRE
CBRENYSE: CBRE: Provides global commercial real estate services and investment management.
5+ YOEOversee administrative contract support team; set goals, monitor productivity, maintain records, resolve escalations; requires HS/GED with 5+ years job-related experience, supervisory experience preferred, expert Microsoft Office skills.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook

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