98 escalation manager jobs at 62 companies in Barrington, RI
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Escalation Manager
Boston, Massachusetts, United States
$85k-$105k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
3w
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
2mo
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Installation & Service Manager
Somerville, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in operations, project management, or field services; strong project and vendor management, startup experience, ability to build processes, coordinate logistics, and manage service escalations.
1d
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Program Manager - Quality Excellence
Needham or Boston or London or Asia or Vietnam
$135k-$170k/yr OnsiteFull Time
5+ YOERequires 5–10 years in program management, product management, or product excellence, ideally in consumer electronics or home appliances, plus cross-functional communication, escalation, analytical, and data-literacy skills.
JIRA, Root Cause & Corrective Action (RCCA)
1mo
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
2mo
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Senior Manager, Services GTM - NA
Boston, Massachusetts, United States
$150k-$180k/yr HybridFull Time
5+ Mgmt5+ years leadership in professional services or sales; experience at the sales–services interface, escalation management, enterprise/SaaS delivery, strong project management, C-level engagement, and excellent communication.
1mo
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District Installation Manager Shrewsbury, MA
Shrewsbury, Massachusetts, United States
$65k-$80k/yr OnsiteFull Time
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
3mo
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Quality Manager
East Providence, Rhode Island, United States
$130k-$150k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years quality experience in automotive manufacturing, 3+ years people leadership, strong knowledge of IATF 16949/ISO 9001, APQP/PPAP, PFMEA, SPC, MSA, 8D, supplier quality and customer escalation management.
APQP, PPAP, PFMEA, SPC, MSA, Gage R&R, 8D, QMS
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8055 - Assistant Store Manager PT
Braintree, Massachusetts, United States
$17-$18/hr OnsitePart Time
Manage store performance and associates, execute sales and merchandising strategies, handle customer escalations, and perform cash and inventory operations.
MPOS, Lids Custom, Point-of-Sale
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Sunday Manager
Cambridge, Massachusetts, United States
$49-$59/hr OnsitePart Time, Temporary
3+ YOE1+ MgmtBachelor's degree required, 3 years public library or customer-service experience with 1 year supervisory experience; ALA master's preferred. Strong customer service, supervisory, communication, de-escalation, and data analysis skills.
1mo
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Technical Account Manager Lead AMER
Boston or New York
OnsiteFull Time
Proven leadership of 10+ people, technical account management experience, strong API and integration knowledge (REST, SOAP, OAuth, JSON/XML), hands-on mentorship and escalation management.
REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), Workato, Mulesoft, Zapier
1mo
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
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Technical Account Manager (TAM)
Boston or New York
RemoteFull Time
7+ YOE7+ years in technical account management or solutions architecture with deep knowledge of Snowflake, Databricks, and BigQuery; post-sales technical ownership, deployments, migrations, escalation management, and East Coast (ET) availability.
Snowflake, Databricks, Google BigQuery
6d
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Case Manager
Malden, Massachusetts, United States
$28/hr OnsiteFull Time
Human services client experience, crisis de-escalation, assessment, problem-solving, negotiation, advocacy, trauma and homelessness knowledge, and English fluency required; bilingual Spanish or Haitian Creole preferred.
1mo
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Senior Manager, End User Technology Engineering
Salisbury or Chicago or Quincy
$151k-$227k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile
2w
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Residential House Manager (Orange Accessible -Malden Center)
Malden, Massachusetts, United States
$40k-$46k/yr OnsiteFull Time
High school diploma required; experience in direct care, residential support, or human services preferred. Requires compassionate communication, organization, time management, de-escalation, boundary-setting, and resident leadership skills.
2w
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Case Manager - Part Time
New Bedford, Massachusetts, United States
$22-$39/hr OnsitePart Time
1+ YOERequires high school diploma/GED, one year of substance use treatment experience preferred, valid driver's license, CPR, de-escalation certification, computer skills, and knowledge of substance use and mental health.
HIPAA, 42 CFR Part 2
5d
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Community Case Manager-Oak Tree
Griswold, Connecticut, United States
$26/hr FieldFull Time
1+ YOEBachelor's degree plus 1–2 years in mental health or substance abuse, or master's degree in lieu of general experience. Requires driver's license, vehicle, registration, insurance, computer proficiency, and crisis de-escalation skills.
Microsoft Office, Electronic Health Record (EHR)
2w
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Solutions & Implementation Engineer
Boston, Massachusetts, United States
$70k-$90k/yr HybridFull Time
Requires integration and configuration experience with APIs or webhooks, troubleshooting and log diagnosis, customer training, implementation project management, data validation, and cross-functional escalation skills.
APIs, webhooks, REST, SQL, CDK, Reynolds, Tekion, Xtime, myKaarma
3mo
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SOP Tech Lead Associate
Framingham, Massachusetts, United States
OnsiteMultiple Commitments Available
Lead associate providing frontline technical leadership, escalation, and deployment governance during cutovers and revisits; on-call coverage and coordination with technicians.
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