37 escalation manager jobs at 29 companies in Bonsall, CA
2mo
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Merchandising Manager - Environmental Chambers
Oceanside, California, United States
$75k-$85k/yr OnsiteFull Time
Bachelor's in engineering or technical discipline required; product management experience in industrial/electronics distribution preferred; strong analytical skills and Microsoft Office proficiency; comfortable with risk escalation and aggressive timelines.
Microsoft Word, Microsoft Outlook, Microsoft Teams, Microsoft PowerPoint
1w
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Manager, Customer Service
Temecula or Southern California or Desert Mountain or Las Vegas or Arizona or Utah or Colorado or New Mexico
$96k-$120k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of customer service leadership and people management experience, leadership of 50+ employees, budget management, escalated issue resolution, communication, coaching, Microsoft Office, and CRM proficiency.
Microsoft Office, CRM, Salesforce, Oracle
2mo
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Insurance Unit Manager/Supervisor
Poway or San Diego
$78k-$133k/yr HybridFull Time
2+ YOE2+ Mgmt2+ years supervisory experience (or 4+ years without degree), ability to lead teams, analyze KPIs, manage customer escalations, and work flexible schedules including nights and weekends.
1mo
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6657 - Assistant Store Manager PT
Temecula, California, United States
$18/hr OnsitePart Time
Manage store operations, drive sales and KPIs, recruit/train and supervise staff, handle customer escalations, maintain inventory and cash procedures, and perform opening/closing duties.
MPOS, Lids Custom
1mo
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Sr. Manager, Next Level Help, Intuit Enterprise Suite
Atlanta or Frisco or Mountain View or San Diego
HybridFull Time
8+ YOE3+ Mgmt8+ years in customer support/customer success/technical services leadership with 3+ years managing managers; Bachelor's required; experience building Tier 3/escalation functions; domain experience with mid-market SaaS accounting/payroll/payments; data-fluent and strong executive communication; up to 15% travel.
Intuit Enterprise Suite, QuickBooks, NetSuite, Sage Intacct
1mo
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Sr. Client Relationship Manager, Employee Benefits - IAS, West
Irvine, California, United States
$100k-$110k/yr HybridFull Time
4+ YOEManage mid-to-high complexity employee benefits clients, lead renewals and compliance, analyze benefits data, deliver strategic recommendations, and resolve escalated service issues.
Brokerage Builder, Microsoft Excel, AI-enabled tools
1mo
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Escalated Case Administration Manager
Irvine, California, United States
$90k-$121k/yr OnsiteFull Time
2+ YOE5+ MgmtBachelor's degree, minimum 5 years management experience, 2+ years claims handling, automotive experience preferred, knowledge of state/federal vehicle service requirements, strong communication and analytical skills, MS Office proficiency.
Clarify, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2mo
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Service Supervisor – California
Costa Mesa, California, United States
$94k-$133k/yr OnsiteFull Time
5+ YOEManage 10-15 technicians with 5+ years in service operations or technical service management in industrial machinery; strong leadership, escalation management, data-driven KPI focus, advanced Microsoft Office and ERP familiarity; bachelor's degree preferred.
Microsoft Office, ERP
2w
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Operations Lead, Walmart, Inc.
San Diego, California, United States
$120k-$155k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree required,5+ years operations/analytics/BI experience with 2+ years leadership; strong stakeholder communication, data analysis, process improvement, Salesforce experience, and ability to manage escalations for large enterprise accounts.
Salesforce
2w
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Lead Managed Services
Irvine or Long Beach
$80k-$100k/yr OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in IT support, technical operations, or managed services and 2+ years leading technical teams, escalations, or incident response; ITIL knowledge and strong communication skills required.
ITIL, Microsoft technologies, Cisco, CompTIA Network+, CompTIA Security+
1mo
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Behavioral Health Technician
Temecula or Utah
$22-$24/hr OnsiteFull Time
Provide behavioral support in an IOP setting, facilitate groups, document in EMR, apply de-escalation and crisis management, and engage clients therapeutically.
EMR, Google Docs, Google Sheets, Google Meet
3mo
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OC - Safety Support Associate [GRAVEYARD SHIFT] (JR 5645)
Santa Ana, California, United States
$22-$26/hr OnsiteFull Time
0+ YOEMonitor safety at interim housing sites, de-escalate, coordinate with case management and security, ensure HIPAA compliance, strong communication, attention to detail.
1mo
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Case Management Auditor-Personal Injury Cases
Beverly Hills or Costa Mesa
$80k-$100k/yr OnsiteFull Time
Conduct comprehensive audits of personal injury claims, verify compliance, maintain audit reports, identify escalation and process improvements, and meet documentation standards; experience with Salesforce or case management systems preferred.
Salesforce
2mo
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Sr. Professional, Client Account Services
San Diego or Dallas
$74k-$100k/yr OnsiteFull Time
5+ YOEBachelor’s degree or equivalent; 4+ years mortgage industry experience and 5+ years in client-facing or account management roles. Strong onboarding, client engagement, UAT, escalation management, and mentoring skills.
1w
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Lead Docusign Developer
Miami or Irvine or Irving
$107k-$134k/yr OnsiteFull Time
5+ YOE5+ years of DocuSign administration and enterprise integrations; IAM, SSO, provisioning, roadmap, vendor management, escalation resolution, independent technical direction, and mentoring experience required.
DocuSign, DocuSign eSignature, Salesforce, JDE, ServiceNow, SailPoint, Okta, Azure AD, Microsoft Teams, Microsoft Outlook, API, Connect, Federated ID, SSO, IAM
2w
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Special Education Teacher
Orange, California, United States
$75k/yr OnsiteFull Time
Teach students with emotional, behavioral, and educational challenges; collaborate with clinical and instructional staff; and use classroom management, behavior intervention, de-escalation, and specialized instruction practices.
Collaborative Problem Solving (CPS)
1mo
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Caregiver Liaison and Admin Friday to Tuesday
La Jolla, California, United States
$23-$25/hr OnsiteFull Time
Friendly, organized, technology-comfortable candidate to manage scheduling, front-desk reception, caregiver support, and escalation during Friday–Tuesday schedule including weekend/overnight coverage.
2w
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Operations Expert, Aerospace & Defense (US)
United States or Carlsbad
$27-$40/hr RemoteFull Time
Expert-level experience as an Operations Specialist III or equivalent, ability to resolve escalations, coach teammates in real time, monitor live queues, and interface with account managers and leadership.
Airspace Platform
1mo
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Service Delivery Tier 2 Rep
Carlsbad or San Jose or San Francisco or New York City or United States
$63k-$118k/yr OnsiteFull Time
1+ YOE1–2 years HR operations or case management experience; strong problem solving, discretion, Workday and Microsoft Office proficiency; experience with escalated HR cases and regional lifecycle transactions.
Workday, Microsoft Office, ServiceNow
3w
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Social Worker II - Inpatient PRN
Riverside, California, United States
$36-$40/hr OnsitePart Time
Master's in social work (or new MSW graduate), state licensure as applicable, CPR and de-escalation/restraint certification, case management and group facilitation skills; 2+ years of experience preferred.
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