1w
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TikTok Shop - Escalation Program Manager
Seattle, Washington, United States
$89k-$160k/yr OnsiteFull Time
3+ YOE3+ years customer service experience; experience creating/handling escalations, stakeholder management, process and tooling optimization, and using AI/automation to improve operations.
1d
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Sr. Escalation Manager, GFP, Global Fleet & Products
Bellevue, Washington, United States
$116k-$160k/yr OnsiteFull Time
5+ YOE5+ years program/project management, experience using data and metrics, ownership of program strategy and delivery, ability to influence leadership and communicate effectively; process-improvement and workforce-development experience preferred.
general AI tools
2w
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Senior Program Manager
Seattle or Redmond
$100k-$150k/yr HybridFull Time
8+ YOE8+ years in localization or content operations, client-facing program management, budget/forecast experience, escalation and risk management, strong communication and stakeholder management skills; Seattle/Redmond presence required.
Trados, Phrase, GlobalLink, ADO, Jira, SCORM, LMS
2w
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Senior Program Manager
Seattle or Redmond
$100k-$150k/yr HybridFull Time
8+ YOE8+ years in localization/globalization or content operations, client-facing program management, budget/forecasting experience, escalation and risk management, strong stakeholder communication, able to attend onsite meetings in Seattle/Redmond.
Trados, Phrase, GlobalLink, ADO, Jira, SCORM, LMS
3w
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Senior Manager - Content Practice Leadership
San Jose or Austin or San Francisco or Seattle or Atlanta or Lehi or New York or Chicago
$154k-$290k/yr OnsiteFull Time
Proven experience leading consulting/professional services/delivery organizations; strong executive communication, stakeholder management, change leadership, customer escalation management, and business acumen. Familiarity with Adobe Experience Cloud, AEM, or EDS preferred.
Adobe Experience Cloud, AEM, Edge Delivery Services (EDS), Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, GenStudio
2mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
1w
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Mediation Services Manager
Tacoma, Washington, United States
$28-$34/hr OnsiteFull Time
5+ YOEGED and 5+ years professional case management or escalated customer service experience; supervisory experience; mediator certification preferred; strong communication, database and Microsoft Office 365 proficiency.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, Microsoft Teams, Microsoft Outlook, Zoom
1w
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Cloud Operations Program Manager
Redmond, Washington, United States
$98k-$188k/yr HybridFull Time
4+ YOEBachelor's degree and 4+ years program/process management experience; experience with cloud commerce, process design, escalation management, analytics (SQL/KQL), and cross-functional influence.
SQL, KQL, Azure
2w
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Area Manager - Vertical Transportation
Bothell, Washington, United States
$165k-$175k/yr FieldFull Time
5+ YOE5+ years in vertical transportation, elevator consulting, construction, or related industry; leadership experience; strong knowledge of elevators/escalators; bachelor's degree preferred; proficiency with Microsoft Office and CAD; ability to travel regionally.
Microsoft Office, CAD
1mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
1w
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DIETARY MANAGER
Kirkland, Washington, United States
$66k-$87k/yr OnsiteFull Time
3+ YOEBachelor's or Master's in Nutrition/Dietetics, RD and Washington dietitian required, 3+ years dietary experience in healthcare, CPR/First Aid/Handle with Care/Verbal De-Escalation required; leadership and menu management experience.
2d
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Customer Support Manager
Algona, Washington, United States
$87k-$120k/yr OnsiteFull Time
3+ YOE3+ years customer support leadership experience, hands-on Zendesk administration, people management, SOP/process design, data and KPI-driven decision making, strong communication and escalation management skills.
Zendesk
1w
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Case Manager
Seattle, Washington, United States
$31-$37/hr OnsiteFull Time
2+ YOEBachelor's in social work/Human Services/Psychology (master's preferred), minimum 2 years case management with vulnerable populations, de-escalation training, CPR/First Aid, Bloodborne Pathogen, Microsoft Office 365, HMIS/Clarity experience.
HMIS, Clarity, Microsoft Office 365
1w
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Client Experience Manager
Auburn, Washington, United States
$100k/yr OnsiteFull Time
5+ YOE5+ years leading call/service center or customer-facing teams, KPI-driven management, de-escalation skills, CRM proficiency (ServiceTitan preferred), strong written/verbal communication and operational attention to detail.
ServiceTitan, CRM
1mo
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Senior Manager, Customer Success
San Francisco or Denver or Seattle or New York City
$130k-$168k/yr RemoteFull Time
Experience managing Customer Success or Support teams in a tech/SaaS environment; coaching, escalation handling, process improvement, data-driven decision making, hiring/onboarding, and strong communication skills.
4d
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Community Justice Case Manager - REACH
Burien, Washington, United States
$74k-$88k/yr FieldFull Time
High school diploma or equivalent; experience in outreach or case management preferred; knowledge of harm reduction, racial equity, and criminal-legal advocacy; strong communication, organizational, and de-escalation skills.
Microsoft Office, Microsoft Outlook, Microsoft Teams, Edge, Google Workspace
1mo
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Youth Housing Case Manager
Everett, Washington, United States
$23-$25/hr OnsiteFull Time
0.5+ YOEProvide case management for youth in transitional living: develop individualized plans, supervise and de-escalate, coordinate referrals, maintain records, pass DCYF clearance, valid driver's license and 6+ months youth experience required.
3d
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8105 - Assistant Store Manager FT
Bellevue, Washington, United States
$22-$25/hr OnsiteFull Time
Manage store operations and staff, drive sales and KPIs, handle cash and inventory, execute merchandising, resolve customer escalations, and perform physical tasks up to 50 lbs.
MPOS, Lids Custom
3w
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Security Operations Manager - Full Time
Redmond or Kirkland or Everett
$83k/yr OnsiteFull Time
2+ MgmtMust be 21+, high school diploma/GED; college degree OR 2+ years professional people-management experience; strong communication, leadership, conflict de-escalation skills; basic computer proficiency; willing to pass drug screen and background check.
1d
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Shift Manager on Duty
Bellevue, Washington, United States
$29/hr OnsiteFull Time
Operational leadership during shifts, guest service escalation resolution, emergency response (CPR/First Aid/AED), staff training, and administrative support after hours.
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