46 escalation manager jobs at 38 companies in Camarillo, CA
1mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
2mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
1w
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Localization Program Manager
Culver City, California, United States
OnsiteFull Time
6+ YOE6+ years in localization/program management with experience leading cross-functional delivery teams, capacity planning, SLA/KPI governance, escalation management, and working in blended delivery models; macOS experience and on-site Culver City availability required.
macOS, CMS
2mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
3d
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Manager, Scheduling Continuity
Los Angeles, California, United States
$80k/yr RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in operations, scheduling, or workforce management, including 2+ years managing people; experience leading process improvement, dashboards, escalations, and cross-functional teams; CentralReach or Salesforce preferred.
CentralReach, Salesforce, Six Sigma, Lean, AI, chatbot
3w
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Care Manager
Los Angeles, California, United States
$27-$32/hr FieldFull Time
2+ YOE2+ years case management experience, bachelor\u0019s degree in social work/health/public health, crisis/de-escalation skills, valid driver\u0019s license and insurance, EHR proficiency, ability to work evenings/weekends.
Microsoft Windows, Database software, Electronic Health Records System
2w
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Property Manager
Los Angeles, California, United States
$42k-$45k/yr OnsiteFull Time
2+ YOEMinimum 2 years affordable housing/property management experience with Tax Credit or HUD properties, knowledge of Housing First, conflict resolution and de-escalation, proficiency in Word/Excel/Outlook, valid California driver’s license and auto insurance, pass criminal background check.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
1mo
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Retail Accounts, Sr. Manager
Los Angeles, California, United States
$81k-$127k/yr OnsiteFull Time
7+ YOE7+ years progressive account management or operations experience in B2B/manufacturing; proven leadership, cross-functional operational knowledge, escalation management, process improvement, strong communication and data analysis skills.
1mo
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Contract Manager
Los Angeles, California, United States
$65k-$70k/yr OnsiteFull Time
2+ MgmtSupervisory experience (2+ years), leadership, customer service, safety compliance, conflict de-escalation, ability to lift 50 lbs, flexible schedule, Microsoft Office and database experience.
Microsoft Office, Outlook
4w
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Call Center Operations Manager
West Hollywood, California, United States
$90k/yr OnsiteFull Time
Manage and coach intake team, conduct and oversee client intakes, evaluate case eligibility, provide escalation support, track performance metrics; Spanish speakers encouraged.
1mo
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6137 - Assistant Store Manager PT
Thousand Oaks, California, United States
$18-$19/hr OnsitePart Time
Lead and train store associates, manage scheduling and cash handling, execute merchandising and inventory processes, resolve customer escalations, operate MPOS/Lids Custom systems; able to lift 50 lbs and stand/walk entire shift.
MPOS, Lids Custom
2mo
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Post-Sale Manager, East Coast
Los Angeles, California, United States
$60k-$70k/yr OnsiteFull Time
5+ YOEFive+ years in client service and shipping logistics in luxury/art/auction; strong invoicing, compliance, export licensing; proven escalation and data analysis skills; CRM and workflow tool proficiency.
2mo
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RCM Residential Care Manager, Southbay
Los Angeles, California, United States
$23-$25/hr OnsiteFull Time
High school diploma, Red Cross CPR and First Aid, valid driver's license and California car insurance, pass background check, ability to de-escalate crises, work independently and in teams, strong interpersonal and communication skills.
2mo
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IB Business Control Unit (BCU) Client Risk Manager
New York or Zurich or Rockville or London or Los Angeles or Mountain View or Wexford or Amsterdam or China or Uruguay or Jersey or Monaco
$90k-$103k/yr OnsiteFull Time
2+ YOE2+ years institutional banking or control experience preferred; strong knowledge of financial products, client risk identification/escalation, governance, Excel and PowerPoint, communication and problem-solving skills.
Microsoft Excel, Microsoft PowerPoint
2mo
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Vice President, Fund/Client Accounting Manager
Los Angeles, California, United States
$69k-$170k/yr OnsiteFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience, client-facing experience, financial services experience preferred; responsible for client escalation, financial statement review, stakeholder collaboration, and process improvement.
2mo
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Sr. Director, Product Lifestyle & PMO Ops
Los Angeles, California, United States
$160k-$200k/yr OnsiteFull Time
10+ YOE10+ years in PMO/product operations managing high-volume consumer product pipelines, factory/vendor coordination, licensing and production readiness; strong project management, communication, and escalation skills; PLM/D365/Airtable/Power BI experience; PMP preferred.
PLM, Microsoft D365, Airtable, Microsoft Power BI
2mo
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Managing Director, Managed Services Experience
Frisco or New York City or San Francisco or Los Angeles or Chicago or Boston or London or United States
$182k-$345k/yr OnsiteFull Time
12+ YOE12+ years in managed/professional services with experience in client delivery, governance, onboarding, KPIs/SLAs, escalation management, and stakeholder influence; executive presence and operational discipline required; experience with workflow/automation/AI preferred.
1mo
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Case Management Auditor-Personal Injury Cases
Beverly Hills or Costa Mesa
$80k-$100k/yr OnsiteFull Time
Conduct comprehensive audits of personal injury claims, verify compliance, maintain audit reports, identify escalation and process improvements, and meet documentation standards; experience with Salesforce or case management systems preferred.
Salesforce
1w
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Safety OnCall Team Lead, Trust & Safety
Singapore or Los Angeles or New York City or London or Dublin or Paris or Berlin or Dubai or Jakarta or Seoul or Tokyo
OnsiteFull Time
3+ MgmtBA/BS or equivalent; 3+ years managing individual contributors in service support or content moderation; English and target-market language; stakeholder management, escalation handling, data analysis, and process improvement experience.
SOP, CSAT, SLA
1mo
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Divisional Head
Brea or Newark or Boston or Los Angeles or Phoenix
$175k-$205k/yr FieldFull Time
Final mile experience required; responsible for managing district managers, driving sales/operations growth and profitability, integrating acquisitions, ensuring regulatory compliance, hiring/training, budget forecasting, and resolving escalated customer issues.
Microsoft Word, Microsoft Excel, ACT
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