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40 escalation manager jobs at 28 companies in Charlotte, NC

3mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Palo Alto Networks
Palo Alto NetworksNASDAQ: PANW: Provides enterprise-grade network, cloud, and endpoint security software.
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
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2mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
Wasserman
Wasserman: Global agency representing sports, music, and entertainment talent.
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
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1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Deloitte
Deloitte: Global provider of audit, consulting, tax, and advisory services.
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
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3w
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Case Manager
Charlotte or Dallas or Horsham or Orlando or Phoenix or Pittsburgh or Raleigh
$50k-$81k/yr RemoteFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: Global healthcare developing pharmaceuticals and medical technologies.
Performs routine customer service operations support, resolves inquiries, follows administrative processes, communicates with cross-functional teams, and manages escalations.
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1mo
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Help Desk Manager
Charlotte, North Carolina, United States
OnsiteFull Time
Choate Construction
Choate Construction: Provides commercial general contracting and construction management services.
5+ YOE3+ Mgmt5+ years IT support experience with minimum 3 years leading a help desk; experience with ticket quality, escalations, onboarding/offboarding, asset tracking, performance management, SOPs, and team development.
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1mo
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Room In the Inn Manager
Charlotte, North Carolina, United States
OnsiteFull Time
Roof Above
Roof Above: Provides comprehensive support services and housing for homeless individuals.
3+ YOEBachelor's or equivalent experience, minimum 3 years related experience, supervisory and volunteer management skills, HMIS certification, case management and de-escalation skills.
BellData, Homeless Management Information Services (HMIS)
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2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
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1w
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Contact Center Manager, Energy Programs
Huntersville, North Carolina, United States
HybridFull Time
Everblue
Everblue: Provides professional certification training and workforce development software.
Requires contact center management, team coaching, escalation handling, SLA and KPI reporting, application workflow experience, Aircall or call center software proficiency, AI tools, CRM systems, and Microsoft Office familiarity.
Aircall, Call Center Software, AI, CRM, Microsoft Office, Microsoft Applications
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4w
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Senior Manager, End User Technology Engineering
Salisbury or Chicago or Quincy
$151k-$227k/yr HybridFull Time
Ahold Delhaize USA
Ahold Delhaize USAEuronext Amsterdam: AD: Operates a portfolio of omnichannel grocery brands.
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile
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1d
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Group Home Manager
Charlotte, North Carolina, United States
$50k/yr OnsiteFull Time
Easterseals PORT Health
Easterseals PORT Health: Provides disability support and behavioral health treatment services.
Bachelor's degree in human services, NC mental health qualified professional status, valid driver's license, good driving record, auto insurance, therapeutic expertise, problem-solving, and crisis de-escalation skills.
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1w
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Civil Law Case Manager/Hickory NC
Hickory, North Carolina, United States
OnsiteFull Time
King Law Offices
King Law Offices: Provides legal representation for family, criminal, and civil matters.
Strong organizational skills, multitasking and prioritization abilities, sound judgment, positive attitude, confidentiality, and ability to escalate matters appropriately. Paralegal experience preferred but not required.
Clio
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2w
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Director of Accounting
Charlotte, North Carolina, United States
OnsiteFull Time
Paycom
PaycomNYSE: PAYC: Provides cloud-based human capital management software for businesses.
Lead and develop customer service policies, resolve escalated issues, train and manage customer service staff, and ensure on-time delivery and customer satisfaction.
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1mo
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Strategic Partnerships Director
Charlotte or Dallas
HybridFull Time
Paymentus
PaymentusNYSE: PAY: Provides cloud-based electronic bill presentment and payment technology.
5+ YOE5+ years in online bill payment or digital payments with proven portfolio management, contract negotiation, financial modeling, client escalation management, Salesforce/CRM familiarity, and strong communication skills.
Salesforce
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4w
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Technician, Lead Behavior Modification (26-27)
Charlotte, North Carolina, United States
OnsiteFull Time
Charlotte-Mecklenburg Schools
Charlotte-Mecklenburg Schools: Providing K-12 public education services in Mecklenburg County, North Carolina.
Provides district-wide behavioral support, staff training, crisis de-escalation, student progress documentation, program data management, and guidance to behavior support staff.
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2w
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Transaction Management Ops Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
Bank of America
Bank of AmericaNYSE: BAC: Provides global banking, investing, and financial risk management services.
1+ YOE1+ years capital markets or fixed income operations experience; strong client service, analytical and problem-solving skills; Excel (Pivot/VLookup) proficiency; ability to manage trade lifecycle and escalations.
Microsoft Excel, Microsoft Visio, Copilot
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1w
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Customer Service Partner
Charlotte, North Carolina, United States
OnsiteFull Time
SEE
SEENYSE: SEE: Global provider of food and protective packaging solutions.
Customer service experience preferred, accurate keyboarding, ERP experience, flexibility across time zones, analytical problem-solving, escalation management, and process improvement skills.
Enterprise Resource Planning (ERP), Oracle, SAP, Salesforce
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3mo
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RESIDENTIAL COUNSELOR - BEHAVIORAL YOUTH SUPPORT 7AM-7PM
Rock Hill, South Carolina, United States
OnsiteFull Time
New Hope Treatment Centers
New Hope Treatment Centers: Provides residential psychiatric and behavioral treatment for adolescents.
Supervise and manage children/adolescents in a therapeutic residential setting; provide therapeutic supervision, de-escalation, documentation, and participation in treatment teams. High school diploma or GED required.
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1d
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Financial Service Professional - Equitable Gold
Fort Mill or Charlotte or Tempe
$24-$40/hr OnsiteFull Time
LPL Financial
LPL FinancialNASDAQ: LPLA: Provides independent financial advisory and wealth management services.
Requires direct Equitable Advisors support, financial services or client-facing experience, strong communication, relationship management, problem-solving, escalation handling, prioritization, and performance measurement experience.
Equitable
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1w
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Utilization Specialist
Lancaster, South Carolina, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
2+ YOEHigh school diploma or equivalent and clinical experience, or 2+ years working with the facility population. Utilization management preferred. Clinical licensure, CPR, and de-escalation/restraint certification required or preferred.
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1w
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Resident Services Advisor
Charlotte, North Carolina, United States
$17-$19/hr OnsiteFull Time
Community Association Management
Community Association Management: Provides comprehensive management services for residential community associations.
1+ YOEAt least 1 year of office-based customer service experience, strong communication and typing skills, ability to manage high call volumes, de-escalate concerns, organize work, and use multiple systems.
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