192 escalation manager jobs at 145 companies in Clark, NJ
1mo
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
3w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
3w
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CPC Denials Escalation Analyst
West Long Branch, New Jersey, United States
$35-$38/hr OnsiteFull Time
5+ YOERequires CPC, CPB, or AHIMA associate degree; 5+ years of revenue cycle management experience; CPT, HCPCS, and charge capture knowledge; and Athena, Epic, or comparable PM/EHR experience.
Athena, Epic, PM/EHR, CPT, HCPCS
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
1mo
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Service Manager 2
New York City, New York, United States
OnsiteFull Time
Experience managing P&L, SLAs, KPIs, and performance metrics; ability to manage projects, escalate issues, and influence multi-tier management; US work authorization required.
ServiceNow
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Engagement Manager
New York City or Israel
$110k-$140k/yr HybridFull Time
3+ YOE3+ years managing enterprise implementations or client-facing project delivery; strong relationship and escalation management; experience with SaaS and project tools (Jira, Monday.com); able to coordinate technical teams and manage account health.
Jira, Monday.com
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Partner Operations Manager
New York, New York, United States
$110k-$140k/yr OnsiteFull Time
3+ YOE3+ years in partner/partner operations, program or business operations; strong project management, cross-functional coordination, escalation management; advanced Excel/Google Sheets and Looker experience.
Microsoft Excel, Google Sheets, Looker
2mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
2w
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Release Manager - Client Implementations
Lincoln or Alpharetta or Berkeley Heights
$68k-$120k/yr OnsiteFull Time
8+ YOERequires 8+ years in release or implementation management, deployment coordination, technology operations, or related work; strong change governance, stakeholder coordination, communication, analytical, and escalation skills.
1w
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Senior Program Manager
Pittsburgh or New York City
OnsiteFull Time
6+ YOEBachelor's degree or equivalent experience and 6+ years in program, project, operations, or product operations roles. Requires complex cross-functional leadership, systems thinking, risk management, escalation resolution, and executive communication.
1mo
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Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
2mo
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Senior Manager, Student Success
New York City, New York, United States
OnsiteFull Time
5+ YOE5+ years leading and scaling operations or customer-success teams in high-growth marketplaces; experience managing small teams, handling escalations, building SOPs, and using CRMs (HubSpot, Salesforce, Airtable).
HubSpot, Salesforce, Airtable
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Service Management Consultant - Major Incident Manager
Bridgewater or Warren
$56k-$109k/yr OnsiteFull Time
Lead onshore/offshore incident teams, declare and manage major incidents, ensure SLA adherence, coordinate service restoration, escalate operational issues, ITIL knowledge and 24x7 shift experience required.
5d
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Manager
Windsor or Union or New York City
$78k-$165k/yr HybridFull Time
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
1mo
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Manager, Vendor Management
Secaucus, New Jersey, United States
$150k-$160k/yr HybridFull Time
5+ YOEBS or equivalent,5+ years related experience in IT/finance/procurement/vendor management,advanced Microsoft desktop skills,strong leadership,negotiation,technical writing,and escalation management.
Clarity, BeeLine, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
2d
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Service Delivery Manager
Queens Village, New York, United States
$100k-$140k/yr OnsiteFull Time
8+ YOERequires infrastructure operations, vendor management, project delivery, root cause analysis, technical escalation, business continuity, disaster recovery, and stakeholder management expertise.
1mo
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Client Success Manager
Hackensack, New Jersey, United States
$100k-$125k/yr OnsiteFull Time
5+ YOE5+ years in healthcare account management or RCM, strong healthcare operations knowledge, client relationship and escalation management, reporting literacy, and excellent communication and organizational skills.
PowerBI, Microsoft Office, EMR
1mo
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
1mo
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Epic Manager - New Business Onboarding & Mergers & Acquisitions (Manager, Product Services & Management)
Lake Success, New York, United States
$91k-$158k/yr HybridFull Time
6+ YOE2+ MgmtCoordinate Epic onboarding and M&A integrations, partner with cross-functional teams, manage integrated onboarding plans, identify and escalate risks, and provide leadership to Product Services & Management team.
EpicCare Ambulatory, Cadence, Prelude, Cupid, Radiant, Bones, Beacon, Beans, Kaleidoscope, Epic Systems
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