9 escalation manager jobs at 6 companies in Clive, IA
1mo
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Urgent Care Veterinary Practice Manager
West Des Moines, Iowa, United States
OnsiteFull Time
Experienced practice manager with veterinary operations and people management experience; strong communication, emotional intelligence, de-escalation, business acumen, and ability to work nights, weekends, and holidays.
EMR, IDEXX, Digital X-ray
1w
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Service Desk Manager / Lead
Des Moines, Iowa, United States
OnsiteFull Time
8+ YOE8+ MgmtRequires 8–10 years of experience leading global IT service desk operations, managing teams, ITIL processes, SLAs, incident escalation, service improvement, and stakeholder governance.
ServiceNow, ITSM, Microsoft 365, Windows, Active Directory, Azure AD, Remote Support Tools, Knowledge Management Platforms, Service Desk Analytics and Reporting, Call Center / Omnichannel Support Platforms, ITIL, EUC, Networking, Collaboration, Infrastructure Services, SLA, KPI, OLA, First Contact Resolution (FCR), Average Speed to Answer (ASA), Customer Satisfaction (CSAT)
1mo
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6472 - Assistant Store Manager PT
Altoona, Iowa, United States
OnsitePart Time
Manage store operations, staff scheduling, cash handling, merchandising, loss prevention, customer escalations, and meet sales KPIs; strong interpersonal and supervisory skills.
MPOS, Lids Custom
3w
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Case Manager - PRN Recovery
Bayard, Iowa, United States
OnsitePart Time
1+ YOEHigh school diploma required; bachelor’s in social work/counseling preferred. CPR and de-escalation required. One+ year behavioral/case management experience preferred. Responsible for discharge and aftercare planning, documentation, and coordination of care.
1w
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IT Service Desk Queue Manager
Des Moines, Iowa, United States
$62k-$65k/yr OnsiteFull Time
5+ YOERequires 5–8+ years in ITSM and service desk operations, with expertise in ticket governance, SLA management, escalation, reporting, workflow automation, and ServiceDesk Plus administration.
ManageEngine ServiceDesk Plus, ITSM, ITIL, Microsoft Excel, Power BI
12h
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Service Desk Queue Specialist
Des Moines, Iowa, United States
HybridFull Time
4+ YOERequires 4+ years in ServiceDesk Plus ITSM, ITIL, incident and service request management, SLA management, reporting, escalation management, and workflow automation. US work authorization required; visa sponsorship unavailable.
ManageEngine ServiceDesk Plus, ITSM, ITIL, Microsoft Excel, Power BI
2w
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Triage Technician
Des Moines, Iowa, United States
OnsiteFull Time
High school diploma or equivalent; customer service mindset, strong written and verbal communication, problem-solving, prioritization, escalation-procedure comprehension, and basic managed IT infrastructure knowledge.
ServiceNow, Zabbix, ScienceLogic, Nagios, AWS, Azure, Nutanix, VMware, IBM Power, IBM i, AIX, Fortinet, Linux, Windows Server, ticketing system
17h
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Service Desk Queue Specialist
Des Moines, Iowa, United States
$53k-$58k/yr RemoteFull Time
4+ YOERequires 4+ years managing ServiceDesk Plus ITSM, ITIL processes, incidents, requests, SLAs, escalations, reporting, analytics, and workflow automation. US work authorization required.
ManageEngine ServiceDesk Plus ITSM, ITIL Framework, Microsoft Excel, Power BI
3w
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Systems Administrator
West Des Moines, Iowa, United States
OnsiteFull Time
2+ YOEMaintain and support infrastructure, troubleshoot hardware/software/network issues, manage backups and system maintenance, administer Active Directory, and coordinate support ticket escalations; 2+ years experience preferred.
Active Directory