27 escalation manager jobs at 20 companies in Columbia, TN
3d
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Assoc. IT Project Manager (Hybrid)
Nashville, Tennessee, United States
HybridFull Time
1+ YOEBachelor’s degree and 1–3 years of relevant experience supporting technology projects or project coordination. Requires project management knowledge, strong communication, organization, collaboration, and risk escalation skills.
1mo
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Lead Principal Technical Program Manager
Nashville, Tennessee, United States
$117k-$264k/yr OnsiteFull Time
10+ YOELead cross-functional technical programs, manage risks and escalations, define scope and milestones, drive process improvements, and mentor program staff; requires deep technical program experience.
2mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
3w
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Client Engagement Manager
Nashville, Tennessee, United States
$113k-$198k/yr OnsiteFull Time
Requires account and client management, delivery and project management, financial forecasting, infrastructure process knowledge, escalation management, and cross-functional collaboration.
AWS Cloud, UNIX, Wintel, PMO, SLA, P&L
2w
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Technical Support Manager
Erlanger or Westfield or Nashville
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in technical or software support and 2+ years of leadership experience, with team management, incident escalation, SLA management, analytical skills, and Microsoft Office proficiency.
Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PLC, WMS/WCS
2w
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Housekeeping Manager
Murfreesboro, Tennessee, United States
OnsiteFull Time
3+ YOEHigh school diploma or equivalent, 3+ years of commercial, clinic, or healthcare housekeeping experience, driver's license where required, CPR and de-escalation and restraint certification.
HSA, FSA
1mo
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta
$63k-$105k/yr OnsiteFull Time
Supports senior CSMs to ensure product adoption, retention, and growth; strong communication, organization, attention to detail, ability to manage escalations and coordinate cross-functional teams.
1mo
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta or Franklin
RemoteFull Time
Support senior CSMs with customer onboarding, escalation handling, QBR prep, cross-functional coordination, and client enablement; strong written/verbal communication, attention to detail, time management, and organization.
1mo
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Senior Solutions Engineer
Nashville, Tennessee, United States
HybridFull Time
5+ YOEBachelor's degree and typically 5+ years related experience; strong project management, communication, analytical, escalation management skills; mining industry knowledge a plus; PMP preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Salesforce
3w
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AO/Compliance Associate
Nashville, Tennessee, United States
OnsiteFull Time
2+ YOESupport electronic communications and trade surveillance, investigate alerts, manage preclearance workflows, escalate compliance issues, and collaborate with Legal and business stakeholders.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Copilot
1mo
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Payment Poster Supervisor (Remote)
Boise or Phoenix or Annapolis or Raleigh or Columbia or Nashville or Austin or Boulder or Tallahassee or Columbus or Lansing or Pennsylvania or Illinois
RemoteFull Time
Supervise payment posting team, ensure timely posting and reconciliation of insurance and patient payments within 48 hours, research posting discrepancies, and escalate trends to management.
1mo
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Customs Brokerage Specialist, ACT Destination Operations
Nashville or United States
$19-$34/hr HybridFull Time
2+ YOE2+ years customs entry experience, knowledge of international logistics and U.S. customs, Excel proficiency, accurate data entry, ability to meet KPI targets and manage escalations.
Microsoft Excel
3w
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Outreach Specialist
Nashville, Tennessee, United States
$24/hr FieldFull Time
1+ YOE1+ year experience in outreach, case management, peer support, or similar; crisis intervention, de-escalation, documentation, intake/assessment, strong communication, and ability to work long field shifts.
two-way radios
2mo
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Collections Coordinator
Raleigh or Lexington or Greensburg or Indianapolis or Atlanta or Richmond or Tysons Corner or Fort Lauderdale or Aiken or Elgin or Denver or Orlando or Charlotte or Greenville or Coral Gables or Jeffersonville or Alpharetta or Tampa or Nashville or Cincinnati or Louisville or Augusta or Chicago
$18-$28/hr HybridFull Time
1+ YOEHigh school diploma, 1+ year collections/accounts receivable experience in professional services, ability to manage AR portfolio, document client interactions, send statements, research payments, and escalate issues.
3d
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Warehouse ALS Coordinator
Brentwood, Tennessee, United States
OnsiteFull Time
1+ YOERequires 1+ year warehouse experience, order and deadline management, ERP and BOM experience, product configuration knowledge, issue escalation skills, and ability to lift 40 lbs and stand for extended periods.
Enterprise Resource Planning (ERP), Bills of Materials (BOMs), Dynamics 365, NetSuite, SAP
3mo
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Customer Success Associate
San Francisco or Salt Lake City or Chicago or Nashville or Philadelphia or United States
$47k-$60k/yr RemoteFull Time
2+ YOEBachelor's degree or equivalent experience, 2-3 years in implementation/account management or related field, prior healthcare experience, strong customer service and escalation handling, excellent communication and analytical skills.
Salesforce
1mo
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Senior Service Desk Associate
Franklin, Tennessee, United States
OnsiteFull Time
2+ YOEProvide SME support to the Service Desk, handle client inquiries and escalations, assist manager with operations, maintain records and CRM reports, proficient in Microsoft Office and video conferencing, bachelor’s degree or 2 years service desk experience.
Microsoft Office, video conferencing systems, Client Relationship Management platform
1w
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Retail Key Holder-Tanger Outlet at Nashville
Antioch, Tennessee, United States
$15/hr OnsitePart Time
Customer-focused retail experience, sales and operational results, communication, adaptability, coaching, conflict de-escalation, and availability for evenings, weekends, holidays, and peak periods.
2w
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Dispatch Supervisor – Final-Mile Delivery Operations
Nashville, Tennessee, United States
$20-$22/hr OnsiteFull Time
2+ YOETwo years of dispatch, transportation, logistics, warehouse, delivery, or field-service experience preferred; supervisory experience preferred. Requires communication, problem-solving, de-escalation, documentation, and multitasking skills.
DispatchTrack
1mo
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Lead Guest Security / Support Specialist 3 - Women's Guest Services
Nashville, Tennessee, United States
$15-$19/hr OnsiteFull Time
High school diploma preferred; security certification a plus; CPR, first aid, Narcan and crisis intervention training required/maintained; driver's license desirable; ability to lift 25 lbs and de-escalate situations.
two-way radio, Mission computer system
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