71 escalation manager jobs at 41 companies in Tennessee
3w
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Lead Principal Technical Program Manager
Nashville, Tennessee, United States
$117k-$264k/yr OnsiteFull Time
10+ YOELead cross-functional technical programs, manage risks and escalations, define scope and milestones, drive process improvements, and mentor program staff; requires deep technical program experience.
3w
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Manager of 24/7 & Customer Support Operations
Johnson City, Tennessee, United States
$120k-$180k/yr OnsiteFull Time
Lead and scale a 24/7 operations desk: hire/train/schedule operators, manage incident and escalation handling, ensure market rule compliance and operational procedures; management training or equivalent and high school diploma required.
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
2w
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Client Engagement Manager
Nashville, Tennessee, United States
$113k-$198k/yr OnsiteFull Time
Requires account and client management, delivery and project management, financial forecasting, infrastructure process knowledge, escalation management, and cross-functional collaboration.
AWS Cloud, UNIX, Wintel, PMO, SLA, P&L
1w
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Technical Support Manager
Erlanger or Westfield or Nashville
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in technical or software support and 2+ years of leadership experience, with team management, incident escalation, SLA management, analytical skills, and Microsoft Office proficiency.
Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PLC, WMS/WCS
3w
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HVAC Service Manager
Nashville, Tennessee, United States
$80k-$90k/yr OnsiteFull Time
Lead HVAC service department, drive sales and technician development, maintain operations, manage callbacks and warranties, and handle escalated customer concerns. High school diploma required; bachelor’s preferred.
1w
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Housekeeping Manager
Murfreesboro, Tennessee, United States
OnsiteFull Time
3+ YOEHigh school diploma or equivalent, 3+ years of commercial, clinic, or healthcare housekeeping experience, driver's license where required, CPR and de-escalation and restraint certification.
HSA, FSA
2mo
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PROGRAM (Community) Manager
Mountain City, Tennessee, United States
OnsiteFull Time
1+ YOEHigh school/GED and 1 year healthcare experience required; verbal de-escalation and crisis intervention skills, working knowledge of CARF and HIPAA, documentation skills; background check and fingerprinting required.
2mo
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6081 - Assistant Store Manager PT
Gatlinburg, Tennessee, United States
$15-$17/hr OnsitePart Time
Manage store operations and staff, achieve sales KPIs, resolve customer escalations, maintain merchandising and inventory, operate MPOS and point-of-sale systems, and meet physical demands including lifting up to 50 lbs.
MPOS, Lids Custom, mobile Point-of-Sale
2w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
4w
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Call Center Operations Manager - Kingsport, TN - Internal
Kingsport, Tennessee, United States
OnsiteFull Time
Lead and direct supervisors and associates to meet productivity, quality, and revenue goals; coach, monitor performance, handle escalations, hiring, scheduling, and reporting for a team of 10-25.
2w
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Assistant Site Manager Express
Elizabethton, Tennessee, United States
OnsiteFull Time
1+ YOEHigh school diploma or equivalent and at least one year of supervisory experience in a car wash or customer-focused retail setting. Requires leadership, communication, customer de-escalation, basic computer skills, and ability to lift 50 pounds.
Origami, Microsoft Excel, point-of-sale systems, email, spreadsheets
3w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
1mo
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Safety and Security Manager - Wilson
Lebanon, Tennessee, United States
OnsiteFull Time
5+ YOEBachelor's in criminal justice/business or related; 5+ years management in law enforcement or security; valid driver's license; complete VUPS training within 30 days (de-escalation, pressure point control, pepper spray), CPR/AED; pass background and drug screening; available nights/weekends/holidays.
Microsoft Word, Microsoft Excel
4w
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta
$63k-$105k/yr OnsiteFull Time
Supports senior CSMs to ensure product adoption, retention, and growth; strong communication, organization, attention to detail, ability to manage escalations and coordinate cross-functional teams.
2mo
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(Wireless) Territory Sales Manager
Gallatin, Tennessee, United States
$20/hr OnsiteFull Time
Drive sales and meet KPIs, coach and train sales associates, resolve escalated customer issues, manage shift responsibilities, valid driver\u0019s license and reliable transportation, able to stand and lift up to 20 lbs., willingness to travel within district.
POS, CRM
4w
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta or Franklin
RemoteFull Time
Support senior CSMs with customer onboarding, escalation handling, QBR prep, cross-functional coordination, and client enablement; strong written/verbal communication, attention to detail, time management, and organization.
3w
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Case Management Coordinator
Knoxville, Tennessee, United States
OnsiteFull Time
Bachelor's degree or relevant experience; CPR and de-escalation/restraint certification; ability to coordinate care, manage cases, and liaise with community agencies.
3w
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Director, Client Services
Memphis, Tennessee, United States
OnsiteFull Time
5+ YOE5+ years management experience in account/client services or operations; strong SLA/KPI management, data analysis, executive communication, escalation and process-improvement skills.
Power BI, Microsoft Excel
4w
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Senior Solutions Engineer
Nashville, Tennessee, United States
HybridFull Time
5+ YOEBachelor's degree and typically 5+ years related experience; strong project management, communication, analytical, escalation management skills; mining industry knowledge a plus; PMP preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Salesforce
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