11 escalation manager jobs at 9 companies in Conway, AR
3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
OnsiteFull Time
5+ YOE1+ MgmtHigh school diploma required (BA preferred). 5+ years in call center/customer service/banking ops,2+ years in contact center risk/fraud/escalations,1+ year leading frontline teams; strong judgment, documentation, and communication skills.
2w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
1mo
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Account Manager
Little Rock, Arkansas, United States
OnsiteFull Time
Manage clinic operations and staff, drive productivity and revenue, lead process improvement, handle escalations, recruit and train CAS staff, and communicate with providers.
4d
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Above Store Manager
Benton, Arkansas, United States
$70k-$80k/yr OnsiteFull Time
Requires restaurant management experience, ability to manage restaurant operations, and strong training and leadership skills. Responsible for overseeing a group of restaurants and resolving escalated operational issues.
2w
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Client Relationship Manager
Little Rock, Arkansas, United States
OnsiteFull Time
5+ YOE5+ years in customer service, relationship or account management, banking operations, product support, financial technology, or leadership; strong communication, presentation, coordination, analysis, and escalation-management skills.
Microsoft 365, JIRA, Salesforce, Microsoft SharePoint
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
1w
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Retail Store Manager-MCCAIN MALL
North Little Rock, Arkansas, United States
OnsiteFull Time
2+ MgmtRequires 2+ years of management experience, preferably in retail, sales and operational results experience, customer-focused leadership, communication, coaching, conflict de-escalation, and high school diploma, GED, or relevant work experience.
2mo
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ASST PROGRAM DIRECTOR - ADMIN
Benton, Arkansas, United States
OnsiteFull Time
2+ YOEMaster's degree preferred; RN license; 2+ years psychiatric treatment experience preferred; CPR/BLS; Handle with Care; Verbal De-escalation; regulatory/accreditation knowledge.
3w
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Director of Admissions Acute $10k Sign-on
Conway, Arkansas, United States
OnsiteFull Time
3+ YOEMaster's in human services or RN required; 3+ years healthcare admissions experience preferred; CPR and de-escalation/restraint certification; hiring, training, quality management, and budget responsibility.
6d
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Retail Key Holder-CONWAY TOWNE CENTER
Conway, Arkansas, United States
$16/hr OnsitePart Time
High school diploma, GED, or relevant work experience; retail sales and customer experience results; communication, coaching, adaptability, de-escalation, and availability for varied peak shifts.