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39 escalation manager jobs at 20 companies in Arkansas

3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
Bank OZK
Bank OZKNASDAQ: OZK: A regional bank providing innovative financial solutions.
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
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3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
OnsiteFull Time
Bank OZK
Bank OZKNASDAQ: OZK: A regional bank providing innovative financial solutions.
5+ YOE1+ MgmtHigh school diploma required (BA preferred). 5+ years in call center/customer service/banking ops,2+ years in contact center risk/fraud/escalations,1+ year leading frontline teams; strong judgment, documentation, and communication skills.
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3w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
LiveRamp
LiveRampNYSE: RAMP: Public data collaboration platform helping brands, publishers, retailers, and media platforms unify, activate, and measure data.
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
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1w
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Above Store Manager
Monticello, Arkansas, United States
$70k-$80k/yr FieldFull Time
Pollo LLC
Pollo LLC: Franchisee operating Popeyes Louisiana Kitchen restaurant locations.
Restaurant management experience required, with ability to manage restaurants, recruit and train managers, resolve escalated operational issues, and provide leadership across multiple locations.
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1mo
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Account Manager
Little Rock, Arkansas, United States
OnsiteFull Time
United Allergy Services
United Allergy Services: Private U.S. allergy-services provider helping medical practices deliver in-office allergy testing and personalized immunotherapy.
Manage clinic operations and staff, drive productivity and revenue, lead process improvement, handle escalations, recruit and train CAS staff, and communicate with providers.
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1mo
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Manager Housekeeping
Texarkana, Arkansas, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provider of behavioral healthcare and addiction treatment services.
3+ YOE3+ years commercial or healthcare housekeeping experience, high school diploma/GED, ability to manage staff, knowledge of sanitation and infection control, valid driver's license, CPR and de-escalation/restraint certification.
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5d
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Senior Manager, Customer Care
Arizona or South Carolina or Arkansas or Rhode Island or Alabama or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or Ohio or New York or Indiana or North Dakota or Illinois or Connecticut or Colorado or New Mexico or California or Washington or Texas or Oregon or New Jersey or New Hampshire or Minnesota or Idaho or Michigan or South Dakota or Maryland or Delaware or North Carolina or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Wyoming or Iowa or Georgia or United States
$102k-$169k/yr RemoteFull Time
Cox Automotive
Cox Automotive: Privately held automotive services and software serving dealers, fleets, lenders, automakers, and car shoppers.
8+ YOE3+ MgmtBA/BS and 8+ years of relevant experience, including 3+ years managing or leading teams; contact center, KPI, client escalation, coaching, and customer service expertise required.
Genesys, Salesforce
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6d
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Manager of Site Support
St. Louis or Cape Girardeau or Fort Smith
HybridFull Time
Mercy Hospital St. Louis
Mercy Hospital St. Louis: Catholic nonprofit teaching hospital providing acute, specialty, pediatric, maternity, emergency, cancer and rehabilitation care in St. Louis County.
12+ YOEBachelor's degree, specialized training, or equivalent experience; 12 years of relevant technical or business experience; IT support leadership, infrastructure escalation, application management, purchasing, and inventory oversight.
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2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
PNC Financial Services Group
PNC Financial Services GroupNYSE: PNC: Diversified financial services providing banking and investment solutions.
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
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1w
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Retail Store Manager-MCCAIN MALL
North Little Rock, Arkansas, United States
OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Specialty retailer of home fragrances and personal care products.
2+ MgmtRequires 2+ years of management experience, preferably in retail, sales and operational results experience, customer-focused leadership, communication, coaching, conflict de-escalation, and high school diploma, GED, or relevant work experience.
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2mo
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ASST PROGRAM DIRECTOR - ADMIN
Benton, Arkansas, United States
OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: A leading provider of hospital and healthcare services.
2+ YOEMaster's degree preferred; RN license; 2+ years psychiatric treatment experience preferred; CPR/BLS; Handle with Care; Verbal De-escalation; regulatory/accreditation knowledge.
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2mo
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Realty Project Coach
Hot Springs, Arkansas, United States
$60k-$110k/yr FieldFull Time
Walmart
WalmartNYSE: WMT: Global retail, e-commerce, and supply chain.
1+ YOEOwn and deliver store remodels, new stores, and special projects on time and on budget; supervise hourly associates; resolve escalations; frequent multi-day travel; bachelor's degree plus 1 year in related area OR 3 years' related experience.
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2d
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Security Guard
Little Rock, Arkansas, United States
$15/hr OnsiteFull Time
Depaul USA
Depaul USA: National nonprofit homeless-services organization providing housing and support to people experiencing homelessness across the United States.
Valid Arkansas security officer license required; security experience preferred. Requires communication, observation, conflict-management, de-escalation, judgment, computer, and documentation skills.
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2w
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Modern Workspace Technician
Fayetteville, Arkansas, United States
OnsiteFull Time
Wolfspeed
WolfspeedNYSE: WOLF: Public semiconductor manufacturer supplying silicon-carbide materials and power devices for electric vehicles, charging, energy storage, and industry.
Provides Level 1 and Level 2 end-user technology support, manages tickets, troubleshoots devices, provisions equipment, supports onboarding, and escalates complex issues.
Microsoft 365, Microsoft Teams, Microsoft Intune, Windows
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1mo
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Director of Admissions Acute $10k Sign-on
Conway, Arkansas, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provider of behavioral healthcare and addiction treatment services.
3+ YOEMaster's in human services or RN required; 3+ years healthcare admissions experience preferred; CPR and de-escalation/restraint certification; hiring, training, quality management, and budget responsibility.
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2mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
Gainsight
Gainsight: Private SaaS providing customer success, product experience, community, and customer education software to businesses.
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
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3w
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SECURITY OFFICER II - SECURITY - PDN (AS NEEDED)
Pine Bluff, Arkansas, United States
OnsiteFull Time, Part Time
Jefferson Regional
Jefferson Regional: Community-owned nonprofit acute-care hospital system serving patients across Southeast Arkansas through hospitals, clinics, and specialty services.
8+ YOEHigh school diploma required; 8 years of law enforcement experience, BLS/CPR and firearm certification required. Requires conflict management, emergency response, communication, and de-escalation skills.
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1mo
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Target Security Specialist
Jonesboro, Arkansas, United States
$17/hr OnsiteFull Time, Part Time
Target
TargetNYSE: TGT: An American general merchandise retailer.
Must be 18+, high school diploma or equivalent, able to lift up to 40 lbs, work flexible schedules (nights/weekends/holidays), perform crowd management, de-escalation, and document security incidents.
video surveillance system, case management system, handheld scanners
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4d
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CORRECTIONS OFFICER (Grady - Cummins Unit, AR, US, 71644)
Grady, Arkansas, United States
$51k-$75k/yr OnsiteFull Time
Arkansas Department of Corrections
Arkansas Department of Corrections: Arkansas government corrections department that imprisons, supervises, educates, and rehabilitates offenders for public safety.
High school diploma equivalent required. Must manage and de-escalate tense situations, monitor inmate behavior, write detailed reports, make sound decisions under stress, and perform physically demanding emergency and self-defense tasks.
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1mo
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RN SCU PRN
Warren, Arkansas, United States
OnsiteFull Time
Arkansas Behavioral Health
Arkansas Behavioral Health: Nonprofit critical-access hospital providing medical, emergency, rural-clinic, home-health, and senior psychiatric care in Southeast Arkansas.
1+ YOEActive Arkansas RN (or compact) license, BLS and CPI, 1+ year nursing experience (behavioral health/geriatric preferred), leadership and de-escalation skills, EMR proficiency.
EMR
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