50 escalation manager jobs at 39 companies in Dahlgren, VA
1mo
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Design Program Manager
Washington, District of Columbia, United States
$162k-$222k/yr OnsiteFull Time
7+ YOE7+ years program/project management experience; manage cross-functional projects, work with product and content designers, own timelines, set priorities, escalate blockers, and use data to identify and communicate solutions.
1mo
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Service Manager
Washington or Denver
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, trades or related industry; leadership, scheduling, parts management, customer escalation, and strong communication and organizational skills.
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Customer Care Manager
Fredericksburg, Virginia, United States
$50k-$65k/yr OnsiteFull Time
Leadership in call center operations, coaching, scheduling, escalation management, strong communication, analytical and organizational skills, and proficiency with listed technology tools.
Microsoft Office Suite, Microsoft 365, Microsoft SharePoint, Microsoft Outlook, Microsoft Teams, RingCentral, RingCX, Paycom, iConnect, Storis
4d
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Business Relationship Manager
Washington, District of Columbia, United States
OnsiteFull Time, Contract
Requires exceptional written and verbal communication, stakeholder relationship management, IT service knowledge, workflow documentation, SLA discipline, problem-solving, escalation coordination, and project coordination experience.
ServiceNow, Google Workspace, ITSM, ITIL
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Assistant Site Manager
Woodbridge, Virginia, United States
OnsiteFull Time
1+ YOEManage daily car wash operations, supervise staff, handle customer escalations, maintain equipment and inventory; HS diploma and 1+ year supervisory experience in retail or car wash required.
Microsoft Word, Microsoft Excel
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Service Manager
Washington, District of Columbia, United States
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, or trades; leadership and communication skills; scheduling/dispatching, materials ordering, parts inventory, customer escalation, mentoring, recruiting, and reporting experience.
1mo
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
3w
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Senior Customer Relationship Manager
Washington, District of Columbia, United States
$75k-$85k/yr OnsiteFull Time
8+ YOE8+ years enterprise customer relationship/CRM experience in IT (or equivalent education+experience), strong communication, Microsoft 365/SharePoint/Power BI and ITSM experience, ability to manage escalations and stakeholder forums.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft OneDrive, Microsoft SharePoint, Power BI, ITSM, ServiceNow
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
3w
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Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
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Case Manager - PT
Washington or Washington
$22/hr OnsitePart Time
3+ YOEBachelor's in social work or related preferred or 3 years human services experience; competency in crisis intervention/de-escalation; strong communication and organizational skills; valid driver’s license and clearances required.
3w
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Xfinity Retail Assistant Store Manager, Silver Spring, MD
Silver Spring, Maryland, United States
$21-$35/hr OnsiteFull Time
5+ YOELead retail team to meet sales targets, manage store operations, merchandising, inventory accuracy, staffing, and customer escalations; Bachelor's degree preferred; 5-7 years relevant experience.
1mo
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SAP NS2 Support Engineering Manager (Herndon, VA, US, 20171)
Herndon, Virginia, United States
$133k-$303k/yr HybridFull Time
US citizen required. Experience managing support engineering teams for multi-tenant SaaS (Commerce Cloud preferred). Technical knowledge of Splunk, HANA Cloud, Event Mesh, SQL, SSO/SAML, TCP/IP, SFTP, HTML; strong stakeholder, escalation, and people management skills.
Splunk, http trace, SAP Cloud Connector, HANA Cloud, Event Mesh, HTML, SSO, SAML, TCP/IP, SFTP, SQL, Commerce Cloud, Concur, Digital Manufacturing Cloud
3w
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Senior Advisor, Technical Account Manager
San Antonio or Colorado or Omaha or Washington or Texas or Nebraska
$123k-$169k/yr FieldFull Time
8+ YOEUS citizen with active TS/SCI+CI polygraph, 8+ years' related experience, deep datacenter hardware/networking and VMware knowledge, customer-facing escalation skills, ability to work onsite five days/week.
VMware, Dell PowerEdge
3w
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Senior Site Reliability Engineer
Reston or Austin
$81k-$187k/yr OnsiteFull Time
3+ YOEProvide SRE escalation, automate tasks, manage complex change requests, mentor SREs, and support large-scale production reliability.
Linux, Unix, Docker, Kubernetes, Terraform, Bash, Perl, Python, Ruby, JavaScript, Java, Chef, Puppet
1mo
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vCIO
Dulles, Virginia, United States
OnsiteFull Time
5+ YOE5+ years IT management, client-facing consulting, strategic roadmap and budgeting, strong communication and presentation, critical thinking, project scoping and escalation experience.
1d
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Front Office Supervisor - Hilton Alexandria Old Town
Alexandria, Virginia, United States
$19/hr OnsiteFull Time
Supervise front office staff, coordinate schedules and tasks, train team members, resolve escalated guest issues, and manage lobby coverage and service efficiency.
3w
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Tier 2 Lead
Washington, District of Columbia, United States
OnsiteFull Time
Experienced deskside/endpoint support lead with hardware lifecycle, IMAC, escalation management, strong communication, and ability to obtain Public Trust clearance; Bachelor's degree required.
IMAC, Microsoft
1mo
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Call Center Supervisor (On-Site)
Manassas, Virginia, United States
$55k-$80k/yr OnsiteFull Time
Supervisory experience in a call/contact center, strong coaching and communication skills, KPI and workforce management experience, escalation handling, ADP payroll familiarity, and ability to analyze operational data.
ADP, CRM
1mo
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Director, Quality Assurance & External Custom
Arlington, Virginia, United States
HybridFull Time
12+ YOE12+ years in software quality/test engineering with manager-of-managers experience; deep technical expertise in API/contract testing, test automation, CI/CD, microservices on cloud (Azure preferred); experience owning external technical support and incident/escalation management.
Azure, App Service Plans, AKS, API Management, Cosmos DB, Azure SQL, Synapse, Power BI, Selenium, Playwright, Cypress, Pact, REST, CI/CD
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