37 escalation manager jobs at 19 companies in Delaware

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Product Manager - ServiceTrade Inspections
Durham or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
ServiceTrade
ServiceTrade: Software platform for commercial mechanical and fire contractors.
5+ YOE5+ years product management in B2B SaaS with 2+ years in a senior PM role; roadmap ownership, stakeholder communication, escalation/crisis management, technical integrations/APIs knowledge; mobile app and field service experience preferred.
APIs, iOS SDK, Android SDK, Joyfill
1mo
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
1mo
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Resident Manager
Georgetown, Delaware, United States
OnsiteFull Time
SUN Behavioral Health
SUN Behavioral Health: Operates psychiatric hospitals providing inpatient and outpatient mental health care.
High school diploma/GED required; CPR and de-escalation certification (provided in orientation); previous behavioral health or healthcare experience required; security experience and associate degree preferred.
1mo
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Resident Manager
Georgetown, Delaware, United States
OnsiteFull Time
SUN Behavioral Health
SUN Behavioral Health: Operates psychiatric hospitals for mental health and addiction treatment.
High school diploma/GED required; CPR and hospital-selected de-escalation certification provided during orientation; previous behavioral health/healthcare experience required; 1 year security experience preferred.
1w
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Manager of IT Service Desk
Boston or Wilmington or Las Vegas or Aliso Viejo
$100k-$120k/yr HybridFull Time
Great Gray
Great Gray: Provides trustee and administrative services for collective investment trusts.
Experience managing an IT service desk team; hands-on Microsoft 365, Entra ID/Azure AD, Jira Service Management, Cisco Meraki, Fortinet, and FortiClient experience; on-call escalation and vendor coordination skills.
Microsoft 365, Entra ID / Azure AD, Exchange Online, Teams, SharePoint, Intune, Jira Service Management, Cisco Meraki, Fortinet, FortiClient
4w
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Solar Programs Associate - Strategy and Outreach (Hybrid - Chicago, IL)
Chicago or Delaware or Kentucky or Mississippi or Montana or Nebraska or North Dakota
$60k-$70k/yr HybridFull Time
Energy Solutions
Energy Solutions: Delivers energy efficiency and carbon reduction programs for utilities.
2+ YOEBachelor's in project management (or HS + 2 years experience), strong written/verbal communication, Microsoft Office proficiency (Excel, Word, Outlook, PowerPoint), attention to detail, ability to manage workloads and escalate issues.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, CRM
1w
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Territory Supervisor (Northeast) - JJMT Vision
Arkansas or Connecticut or Delaware or Maine or Maryland or Massachusetts or New Hampshire or New Jersey or Ohio or Pennsylvania or Rhode Island or Tennessee or Vermont or Virginia or West Virginia
$94k-$152k/yr FieldFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: Develops and manufactures pharmaceutical drugs and medical devices.
6+ YOE6+ years work experience, high school diploma required (bachelor's preferred); leadership and field service expertise, scheduling, escalation, and computer skills.
2d
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PMG Controls Associate
Newark, Delaware, United States
OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
Support governance, audit readiness, control documentation, oversight, and error/escalation management across product and wealth management platforms.
8h
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Judicial Case Management Supervisor
Dover or New Castle
$51k-$60k/yr OnsiteFull Time
State of Delaware
State of Delaware: The executive government branch of the State of Delaware.
3+ YOESupervise case management staff, oversee case progression, research and resolve escalated issues, prepare narrative reports, and train staff; requires multi-year case management and research experience.
1w
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Call Center Supervisor (On-Site)
Georgetown, Delaware, United States
$55k-$80k/yr OnsiteFull Time
Carbon Valley
Carbon Valley: Provides residential plumbing, heating, cooling, and electrical services across the Mid-Atlantic region.
Previous call center supervisory experience, strong coaching and KPI management skills, ability to analyze operational data, escalation management, and familiarity with ADP and CRM systems.
ADP, CRM
4w
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Client Onboarding Associate (Know Your Customer Verification - Wealth Management Accounts) - Hybrid
Wilmington or Bridgeport or Amherst
$29-$48/hr HybridFull Time
M&T Bank
M&T BankNYSE: MTB: Provides retail, commercial, and institutional banking and trust services.
5+ YOEPerform KYC and onboarding reviews, verify documentation, open and code accounts, escalate risk issues, and manage high-volume workflows; 5+ years combined education/experience required.
1w
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Call Center Supervisor (On-Site)
Georgetown, Delaware, United States
$55k-$80k/yr OnsiteFull Time
F.H. Furr
F.H. Furr: Provider of residential HVAC, plumbing, and electrical repair services.
Supervisory call center experience, coaching and performance management skills, KPI and workforce oversight, escalation handling, familiarity with CRM/ADP/workforce tools, strong communication and analytical skills.
ADP, CRM
4w
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Client Onboarding Associate (Know Your Customer Verification - Wealth Management Accounts) - Hybrid
Wilmington or Bridgeport or Amherst
$29-$48/hr HybridFull Time
M&T Bank
M&T BankNYSE: MTB: Provides retail, commercial, and wealth management banking services.
5+ YOE5+ years combined education/work experience; performing KYC reviews, validating documentation, opening and coding accounts, escalating risk, managing high-volume workflows; strong attention to detail and analytical skills.
3w
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1:1 Aide
Felton, Delaware, United States
$29k/yr OnsiteFull Time
Specialized Education Services, Inc.
Specialized Education Services, Inc.: Provides specialized K-12 education and behavioral health services.
High school diploma required. Experience in educational settings and implementing behavioral interventions preferred. Must implement behavior plans, de-escalation, crisis management, and document behavior data.
1mo
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Senior Professional Services Consultant - Data Security
Arizona or Maine or Idaho or Delaware or Connecticut or Georgia or San Francisco or New York City or Washington or California or Colorado or Illinois or Maryland or Massachusetts or New Jersey or Texas or Washington or Virginia or Alaska
$92k-$194k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
8+ YOE8+ years industry and IT consulting experience; familiarity with data security domains (DLP, endpoint, cloud, DSPM, identity); strong executive communication, project management, and escalation-handling skills.
Endpoint DLP, Insider Threat Management (ITM) SaaS, Email DLP, Cloud Application Security Broker (CASB), SaaS Isolation & Adaptive Access Control (AAC), Data Security Posture Management (DSPM), Insider Threat Detection (ITD), ITM On-Premises, Proofpoint Isolation, Active Directory, AWS, Azure, GCP, Bash, PowerShell, Python, Microsoft DLP, Symantec DLP
3mo
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Mental Health Technician (NO DEGREE)
Dover, Delaware, United States
OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
1+ YOEHigh School Diploma or GED required; bachelor’s in Psychology preferred; one year behavioral health experience; inpatient setting experience; group leadership, de-escalation, and multi-diagnosis management.
2w
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Fraud Team Support Analyst
Newark or Phoenix
$54k-$86k/yr OnsiteFull Time
City National Bank
City National BankNYSE: RY: Provider of commercial banking, wealth management, and investment services.
3+ YOE3+ years card fraud and fraud rule-writing experience, project management and reporting/query tool proficiency, strong analytical and communication skills, ability to work independently and support escalations.
Falcon, Brio, Microsoft Query, Microsoft Access, Microsoft Excel, Crystal Reports, Business Objects, Microsoft Word, Microsoft PowerPoint
1mo
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SOC Engineer
New Jersey or New York or Washington or Hawaii or Alaska or Maryland or Connecticut or Rhode Island or Massachusetts or Nevada or Oregon or Arizona or Colorado or Wyoming or Texas or North Dakota or Minnesota or Missouri or Illinois or Wisconsin or Florida or Georgia or Michigan or Ohio or Virginia or Pennsylvania or Delaware or Vermont or New Hampshire or Maine or Utah or Idaho or Montana or New Mexico or South Dakota or Nebraska or Kansas or Oklahoma or Iowa or Arkansas or Louisiana or Mississippi or Alabama or Tennessee or Kentucky or Indiana or South Carolina or North Carolina or West Virginia or California or United States
$84k-$162k/yr RemoteFull Time
Mercury Insurance
Mercury InsuranceNYSE: MCY: Provider of personal and commercial insurance coverage.
2+ YOEIdentify, investigate, escalate, and remediate security alerts in a 24x7 SOC; manage and configure SOC tools; perform scripting/automation; 2+ years SOC experience; BS in CS/IT or equivalent; security certifications preferred.
ExtraHop, Qradar, Splunk, ServiceNow, SIEM Solutions, TrustWave, Microsoft 365 Security Suite, Endpoint Detection & Response Solutions, Email Protection Solutions, Web Content Filtering (WSS), Secure Web Gateway Solutions
1mo
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Supervisor, Customer Relations
New Castle or Santa Ana or New Jersey or Texas or Florida or Japan or Shanghai or Hong Kong or Canada or Mexico or Germany or France
$68k-$79k/yr OnsiteFull Time
Collectors
Collectors: Providing authentication and grading services for high-value collectibles.
Supervisory experience in customer relations or operations, strong cross-functional communication, Salesforce proficiency, ability to manage escalations and coach staff, and ability to lift up to 40 lbs. Onsite Tue–Sat 8:00–17:30.
Salesforce, PSA eBay Store, Ginza/AG tracking, Korber, WMS, Lightdash, Vault Admin, ProShip
4w
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Service Administrator - Level III
Richmond or Alaska or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$57k-$85k/yr OnsiteFull Time
Cummins
CumminsNYSE: CMI: Manufacturer of diesel engines and power generation systems.
Customer-service focused with significant relevant service/repair or warranty experience preferred; high school diploma or equivalent; strong computer skills; ability to manage multiple priorities and escalate technical issues; overtime required at times.