24 escalation manager jobs at 13 companies in Dover, DE
4w
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Service Delivery, Client Mgmt, Project Manager
Glassboro, New Jersey, United States
$82k-$130k/yr OnsiteFull Time
6+ YOEExperience in client relationship management, cybersecurity incident detection & response, SLA/SLO management, FedRAMP/DoD IL compliance, reporting and data analysis, escalation handling, and use of AI for service improvement.
Artificial Intelligence (AI)
3d
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Manager - Risk Management
Kennett Square, Pennsylvania, United States
OnsiteFull Time
1+ MgmtBachelor's in clinical/risk/business required; Master’s preferred. 1+ years supervisory experience. Certifications in health care risk management/safety/process improvement preferred. CPR and de-escalation/restraint required.
1mo
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
1mo
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Resident Manager
Georgetown, Delaware, United States
OnsiteFull Time
High school diploma/GED required; CPR and de-escalation certification (provided in orientation); previous behavioral health or healthcare experience required; security experience and associate degree preferred.
1mo
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Resident Manager
Georgetown, Delaware, United States
OnsiteFull Time
High school diploma/GED required; CPR and de-escalation certification provided in orientation; previous behavioral health/healthcare experience required; 1 year security experience preferred; maintains required trainings.
1w
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WISD Business Risk Manager III
Wilmington, Delaware, United States
$142k-$236k/yr HybridFull Time
9+ YOEBachelor's degree plus 9+ years relevant experience (or 13 years combined education/work), experience with first-line risk management, RCSA, KRIs, issue escalation and remediation, supervisory experience, strong communication and control design skills.
1w
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Member Contact Center Assistant Manager
Wilmington, Delaware, United States
$24-$37/hr OnsiteFull Time
3+ MgmtProvide high-level member service, handle complex and escalated calls, supervise contact center operations, ensure regulatory compliance, and support product cross-sell and vendor relationships.
2w
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PMG Controls Associate
Newark, Delaware, United States
OnsiteFull Time
Support governance, audit readiness, control documentation, oversight, and error/escalation management across product and wealth management platforms.
2w
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Judicial Case Management Supervisor
Dover or New Castle
$51k-$60k/yr OnsiteFull Time
3+ YOESupervise case management staff, oversee case progression, research and resolve escalated issues, prepare narrative reports, and train staff; requires multi-year case management and research experience.
3w
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Call Center Supervisor (On-Site)
Georgetown, Delaware, United States
$55k-$80k/yr OnsiteFull Time
Previous call center supervisory experience, strong coaching and KPI management skills, ability to analyze operational data, escalation management, and familiarity with ADP and CRM systems.
ADP, CRM
1w
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Conveyor Operator, Weekend Shift
Sparrows Point, Maryland, United States
$20-$24/hr OnsiteFull Time
Operate and manage conveyor systems, control merge lanes, clear accessible jams, escalate maintenance issues, use warehouse control systems, and communicate workflow status.
WCS, WM, Viz, Panda
1mo
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Fraud Team Support Analyst
Newark or Phoenix
$54k-$86k/yr OnsiteFull Time
3+ YOE3+ years card fraud and fraud rule-writing experience, project management and reporting/query tool proficiency, strong analytical and communication skills, ability to work independently and support escalations.
Falcon, Brio, Microsoft Query, Microsoft Access, Microsoft Excel, Crystal Reports, Business Objects, Microsoft Word, Microsoft PowerPoint
1mo
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Supervisor, Customer Relations
New Castle or Santa Ana or New Jersey or Texas or Florida or Japan or Shanghai or Hong Kong or Canada or Mexico or Germany or France
$68k-$79k/yr OnsiteFull Time
Supervisory experience in customer relations or operations, strong cross-functional communication, Salesforce proficiency, ability to manage escalations and coach staff, and ability to lift up to 40 lbs. Onsite Tue–Sat 8:00–17:30.
Salesforce, PSA eBay Store, Ginza/AG tracking, Korber, WMS, Lightdash, Vault Admin, ProShip
6d
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Behavior Aide
Penns Grove, New Jersey, United States
$18/hr OnsiteFull Time
High school diploma required; college preferred. Experience with special needs students preferred. Must be able to run, lift up to 50 lbs, use de-escalation/crisis management and physical restraint, document progress, and operate a computer/tablet.
2d
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0000 Facility - Case Management Coordinator
New Castle, Delaware, United States
OnsiteFull Time
Bachelor's degree in health administration, social science, or related field, or relevant experience. Requires community liaison skills and CPR and de-escalation/restraint certification; mental health knowledge preferred.
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