19 escalation manager jobs at 17 companies in Devine, TX
2mo
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Client Escalation Manager
San Antonio, Texas, United States
RemoteFull Time
3+ YOE3+ years in client escalations or client-facing operations, experience with Medicaid/Medicare/commercial health plans, demonstrated people leadership, strong analytical and communication skills, and experience with CRM/ticketing/reporting tools (Zendesk preferred).
Zendesk
4d
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Customer Outreach Escalation Specialist (In-Office)
San Antonio, Texas, United States
$20/hr OnsiteFull Time
2+ YOERequires 2+ years of white-glove customer service and customer service, account management, or customer success experience, CRM familiarity, strong communication, empathy, analytical skills, and attention to detail.
Salesforce, Workflow Manager (WFM), Microsoft Office, Compass, Mysolutions, CRM
1mo
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
1w
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Business Insurance Manager
Tempe or Columbus or San Antonio
OnsiteFull Time
Experience building insurance servicing operations, designing workflows and escalation paths, driving cross-functional initiatives, stakeholder management, process improvement, and working knowledge of AI/ML concepts.
2w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
3d
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
San Antonio, Texas, United States
$45k-$75k/yr FieldFull Time
Manages multiple locations and agents, including hiring, scheduling, performance evaluations, training, disciplinary monitoring, customer service escalation, and quality oversight. Insurance licenses preferred.
1w
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Senior Advisor, Technical Account Manager
San Antonio or Colorado or Omaha or Washington or Texas or Nebraska
$123k-$169k/yr FieldFull Time
8+ YOEUS citizen with active TS/SCI+CI polygraph, 8+ years' related experience, deep datacenter hardware/networking and VMware knowledge, customer-facing escalation skills, ability to work onsite five days/week.
VMware, Dell PowerEdge
1w
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Senior Advisor, Technical Account Manager
Omaha or San Antonio or Washington or Colorado or Nebraska or Texas
$111k-$152k/yr FieldFull Time
8+ YOEUS citizen with active TS/SCI+CI polygraph,8+ years technical experience with datacenter servers, networking and storage; VMware expertise; customer-facing escalation skills; ability to work onsite full time for federal customers.
VMware, Dell PowerEdge
1w
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Lead Service Desk Supervisor
San Antonio or Phoenix
$114k-$218k/yr HybridFull Time
Proven experience leading IT service desk teams, expertise with ITSM (ServiceNow), incident/escalation management, stakeholder engagement, process improvement, and strong analytical and communication skills.
ServiceNow
1mo
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Case Management Assistant
Center Point, Texas, United States
OnsiteFull Time
1+ YOEHigh school diploma required (associate preferred). 1+ year behavioral health experience preferred. CPR and de-escalation/restraint certification required (training provided). Experience in case management/utilization review preferred.
3w
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
6d
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IT Systems Administrator
San Antonio, Texas, United States
OnsiteFull Time
3+ YOE3+ years administering Microsoft 365 and Azure/Entra ID, experience with conditional access/MFA, endpoint security, Citrix VDI, PowerShell scripting, and vendor management; willingness for after-hours escalation and travel for site buildouts.
Microsoft 365, Exchange Online, SharePoint, Microsoft Teams, OneDrive, Azure, Entra ID, CrowdStrike, Qualys, Citrix, Intune, Windows Autopilot, PowerShell, Microsoft Graph API, Copilot, Claude
2w
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Customer Service Representative
Bulverde, Texas, United States
$19-$25/hr OnsiteFull Time
Handle inbound calls, book appointments, provide tech ETAs, de-escalate concerns, manage texts/chats, update customer profiles; prior call center experience preferred; clear background and drug screen; ServiceTitan preferred.
ServiceTitan
1mo
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Beneficiary Support Center (BSC) Team Leader
San Antonio, Texas, United States
OnsiteFull Time
Lead and develop call center customer service staff, ensure KPI/service standards, coach and mentor agents, handle escalations, and support operations for TRICARE beneficiary services.
CRM, SAP, Salesforce
1w
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Claims Supervisor
San Antonio, Texas, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years property claims adjusting experience, 3+ years supervisory experience, strong leadership and writing skills, knowledge of claim procedures and insurance regulations, ability to review estimates and handle escalations.
Xactimate
1mo
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J.P. Morgan Wealth Management - Associate, Client Safeguarding Lead
San Antonio or Tempe or Westerville or Chicago or Plano
$65k-$88k/yr OnsiteFull Time
2+ YOEFINRA Series 7 and 63 required and able to maintain registration in all states; demonstrated fraud/EVP escalation judgment; strong risk/compliance mindset; excellent client communication and documentation skills; 2+ years financial services experience preferred.
2w
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Senior Client Services Agent (Medicare)
San Antonio or McAllen
OnsiteFull Time
5+ YOE5+ years sales/Medicare leadership experience, active health/life insurance license, AHIP certification ability, strong CMS knowledge, CRM and Microsoft Office proficiency, sales and escalation handling, ability to travel within Texas.
Microsoft Office, Customer Relationship Management (CRM)
3mo
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Sales Lead
Hondo, Texas, United States
$20/hr OnsiteFull Time
Retail sales leader able to meet sales KPIs, coach and train associates, handle escalations, travel between stores, lift up to 20 lbs, hold valid driver's license and reliable transportation; 18+ and background check required.
POS, CRM
1mo
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Lead Mental Health Technician
San Antonio, Texas, United States
OnsiteFull Time
2+ YOERequires HS diploma, 2 years behavioral health or residential care experience (or 2 years college). Must hold First Aid and CPR, complete de-escalation training within 30 days, and demonstrate EHR and Microsoft Office proficiency.
Meditech, Microsoft Office
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