378 escalation manager jobs at 212 companies in Texas
3w
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
2mo
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Client Escalation Manager
San Antonio, Texas, United States
RemoteFull Time
3+ YOE3+ years in client escalations or client-facing operations, experience with Medicaid/Medicare/commercial health plans, demonstrated people leadership, strong analytical and communication skills, and experience with CRM/ticketing/reporting tools (Zendesk preferred).
Zendesk
1d
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Supervisor, Escalation
Texas, United States
RemoteFull Time
3+ YOE3+ Mgmt3+ years healthcare contact center experience with escalations/grievances, 3+ years leadership, knowledge of claims/enrollment/billing, HIPAA/CMS/TDI compliance, strong communication and analytic skills, Bachelor's preferred.
Athena, EHR, CRM
2mo
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Customer Experience & Escalation Specialist
Houston, Texas, United States
OnsiteFull Time
1+ YOE1–2 years in customer service; de-escalation skills; strong communication; multi-tasking; experience with order management or CRM; PrintSmith a plus.
CRM systems, PrintSmith
2mo
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Customer Escalation Specialist - Networking
Spring, Texas, United States
$19-$39/hr HybridFull Time
0+ YOEEntry-level customer service role requiring 1-2 years in telecom or networking, with a bachelor's degree or equivalent experience; basic networking knowledge; strong communication and case management skills.
CRM, Case Management
1mo
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Customer Care Manager-UK
Armilla or United Kingdom or Austin
RemoteFull Time
Proven experience managing complex, customer-facing escalations in a SaaS or enterprise software environment; strong written and verbal communication, organizational skill, cross-functional collaboration, and ability to influence without direct authority.
Salesforce
1w
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Product Manager
Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Louisiana or Maryland or Maine or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
3+ YOE3+ years B2B SaaS product management, roadmap ownership, customer escalation management, technical understanding of APIs/integrations, strong stakeholder communication and metrics-driven delivery.
Jira, Wrangle, Monday, Claude, APIs, iOS SDK, Android SDK
1w
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Lead Tech Business Mgmt - FLAIR Ops & Escalation Support
Dallas, Texas, United States
$119k-$178k/yr OnsiteFull Time
5+ YOEExperience in business operations or escalation management, strong analytical skills, policy interpretation, written and verbal communication, and cross-functional collaboration; bachelor\u0002s degree desired and 5+ years related experience.
5d
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IT Delivery Manager
Dallas, Texas, United States
$113k-$195k/yr HybridFull Time
18+ YOE5+ Mgmt18+ years in IT services with 5–8 years client/account management; strong SDLC, stakeholder management, Agile/Waterfall delivery, and executive escalation experience.
Jira, Microsoft Project, ServiceNow
2d
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Regional Manager
Austin or Dallas or North America
OnsiteFull Time
5+ YOE5+ years in telecommunications field operations, supervisory experience, strong client-facing and communication skills, ability to manage staffing, schedules, logistics, and respond to escalations; ability to travel 25%–50%.
4w
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Manager, Program Management
Edmond or Frisco
$100k-$120k/yr HybridFull Time
5+ YOE5+ years in staffing/workforce solutions or client services; high school diploma required; bachelor\u0002s coursework preferred; strong client relationship, KPI management, escalation, and governance experience.
2w
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Manager, Technical Services
Austin, Texas, United States
$133k-$261k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in technical support or services,2+ years leading technical teams,experience with escalations,case management,operational improvement and cross-functional collaboration.
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
1mo
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Operations Manager
Huntsville, Texas, United States
OnsiteFull Time
Manage warranty and finance contract closings, evaluate and create final sales agreements, coordinate projects and contractors, manage vendors and schedules, handle customer service escalations, maintain databases, and review commission costing. HS diploma required; associate degree preferred; willing to travel up to 50% locally.
3mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
4w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
1d
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Project Site Manager- Semiconductor
Taylor, Texas, United States
OnsiteFull Time
Provide on-site operational leadership for MSR-FSR personnel, manage ~130 employees, ensure client satisfaction, resolve escalations, approve payroll, and report staffing metrics.
1mo
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Client Onboarding Manager
Shenandoah or Conroe
OnsiteFull Time
5+ YOE3+ Mgmt5+ years in SaaS implementation/HR tech, 3+ years people management, capacity planning, resource allocation, using data/CRM/KPIs for process improvement, and de-escalating high-risk deployments; familiarity with HCM platforms preferred.
UKG, Ceridian Dayforce, Workday, iSolved, CRM
2w
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
2mo
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Senior Engineering Program Manager - Issue Resolution & Custom Solutions
Spring, Texas, United States
$72k-$164k/yr OnsiteFull Time
6+ YOELead engineering programs, manage schedules, budgets, resources; resolve customer escalations; coordinate with partners; PMP preferred.
Project management tools, PMP, Lean Six Sigma
2mo
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Sr. Tech Infra Program Manager, DTI Product Integration
Austin or Nashville or North Reading
$141k-$201k/yr OnsiteFull Time
5+ YOE5+ years program/technical project management and technical experience; managing escalations, stakeholder influence, risk mitigation, and IT infrastructure deployments. Bachelor's preferred.
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