32 escalation manager jobs at 23 companies in Dunn, NC
3w
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Human Performance Operations Manager
Virginia Beach or Fort Bragg or Jacksonville
$111k-$150k/yr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
7+ YOE7+ years operations or program management experience, bachelor’s degree, Top Secret/SCI clearance (or ability to obtain), roster and credentialing management, strong communication and escalation skills.
Program Management Tool (PMT)
2mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
1mo
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RCM Sr Manager Client Executive
Raleigh, North Carolina, United States
OnsiteFull Time
Managing multiple RCM clients and escalations, client relationship leadership, CPT/ICD knowledge, billing system and EMR experience, Microsoft Office proficiency, analysis and KPI monitoring, hiring and coaching staff.
LaserFiche, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Access, Crystal Reports, Next Gen, Pro, Allscripts, Epic, EMR, Internet
3w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
1mo
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On-Site Technical Manager
Cary, North Carolina, United States
OnsiteFull Time
Experience with AV and videoconferencing technologies, troubleshooting tiers 1-3, customer escalation management, endpoint lifecycle (updates/onboarding), valid U.S. driver’s license, ability to travel and pass background/drug screens.
Teams, WebEx, Zoom, Cisco, Poly, Crestron, MCU
6d
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Senior Customer Success Manager
Morrisville, North Carolina, United States
RemoteFull Time
5+ YOERequires 5+ years in customer success, SAP account management, or similar leadership roles; enterprise SAP, escalations, governance, EBRs, managed services, cloud, and executive stakeholder experience; bachelor's degree or equivalent.
SAP, Oracle, AWS, Microsoft, IBM, SAP S/4HANA Cloud, SAP Digital Manufacturing Cloud for Execution
1w
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Manager- Intake
Garner, North Carolina, United States
OnsiteFull Time
1+ YOE1+ MgmtRequires RN or master's degree in a clinical field, RN or LCSW licensure, CPR and de-escalation/restraint certification, 1+ year healthcare admissions experience, and 1+ year supervisory experience.
2w
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Retail Assistant Store Manager-Wilson Marketplace
Wilson, North Carolina, United States
$18-$22/hr OnsiteFull Time
Requires retail management experience, sales and customer experience results, communication, coaching, adaptability, conflict de-escalation, and availability for evenings, weekends, holidays, and peak periods.
1mo
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Assistant Store Manager Trainee - Garner, NC (720963)
Garner, North Carolina, United States
$26/hr OnsiteFull Time
1+ YOEMust be 21+, 1-2 years management experience or bachelor’s degree; ability to lift 50+ lbs; experience leading teams; ServSafe certification (obtainable); strong customer service and de-escalation skills.
1mo
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Sr. Manager, Cyber Resilience Act Compliance
Morrisville, North Carolina, United States
$160k-$190k/yr RemoteFull Time
12+ YOEBachelor's degree and 12+ years in cybersecurity/compliance with people-management experience; EU CRA knowledge preferred; audit/certification leadership; strong communication and escalation skills; professional certs preferred.
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
3d
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Director of Customer Support
Cary, North Carolina, United States
$125k-$140k/yr HybridFull Time
8+ YOE5+ MgmtBachelor’s degree and 8–10 years in technical or customer support, including 5+ years in leadership. Requires global team management, hardware support, analytics, escalation management, and strong communication skills.
LEAN, Six Sigma
3w
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Payment Poster Supervisor (Remote)
Boise or Phoenix or Annapolis or Raleigh or Columbia or Nashville or Austin or Boulder or Tallahassee or Columbus or Lansing or Pennsylvania or Illinois
RemoteFull Time
Supervise payment posting team, ensure timely posting and reconciliation of insurance and patient payments within 48 hours, research posting discrepancies, and escalate trends to management.
3w
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Quality Director - Pool
Apex, North Carolina, United States
$149k-$277k/yr OnsiteFull Time
10+ YOEBachelor's in engineering or related field,10+ years quality leadership experience,experience with QMS,governance,risk/escalation,warranty management,and ability to influence senior leaders.
QMS, Lean, Six Sigma, APQP, PPAP, FMEA
1mo
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Patient Care Navigator
Benson, North Carolina, United States
OnsiteFull Time, Part Time
Certified CMA/CCMA/RMA/NCMA, LPN with active NC license, RN, or pharmacy technician (CPht). Ability to manage patient outreach, documentation, and escalate clinical concerns.
1d
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Customer Experience Consultant
Fort Mill or Four Oaks
RemoteFull Time
3+ YOEThree or more years of preferred call center experience, strong written and verbal English, Microsoft Office proficiency, complex-task management, decision-making, organization, and customer escalation skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
18h
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Multi-Office Leader
Fayetteville, North Carolina, United States
FieldFull Time
3+ YOE3+ MgmtBachelor's degree or equivalent experience and 3+ years leading teams in multi-unit retail, service, or operations. Requires coaching, financial results, labor management, data analysis, travel, and client escalation skills.
2mo
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Patient Care Navigator- Chronic Care Management & Patient Monitoring
Raleigh, North Carolina, United States
OnsiteFull Time
Requires a certified clinical background (CMA/CCMA/RMA/NCMA, LPN with NC license, RN, or certified pharmacy technician), ability to manage remote monitoring dashboards, perform patient outreach, document interactions, and escalate clinical concerns.
1mo
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Mental Health Technician I - Mental Health
Raleigh, North Carolina, United States
$18-$30/hr OnsiteFull Time
1+ YOENurse Aide I required, HS diploma/GED required, 1 year clinical nurse aide experience required, mental health experience preferred, CPR/de-escalation and crisis intervention skills, documentation and patient management.
1mo
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Experienced Behavior Technician (ABA)
Goldsboro, North Carolina, United States
$22-$27/hr FieldPart Time
1+ YOE1+ years experience with ASD or related conditions; documented de-escalation and aggressive behavior management; valid NC driver’s license and reliable transportation; satisfactory background check; ability to lift 50 lbs and sustain 2–4 hour client sessions.
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