3w
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Escalation Engineer
Montreal or Vancouver
$113k-$135k/yr RemoteFull Time
Experience as a technical support engineer, expertise with Windows and Linux, public cloud experience, strong communication and problem-solving, ability to mentor and manage escalations; fluency in English, Spanish and/or Portuguese.
Windows, Linux, AIX, Solaris, Microsoft Excel
1mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
2d
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Assistant Store Manager
Richmond, British Columbia, Canada
$43k-$50k/yr OnsiteFull Time
3+ YOE3+ years retail management experience; able to support recruitment, training, KPI and P&L management, deliver high customer service, resolve guest escalations, and coach team members.
1mo
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Workshop Manager - Porsche Centre Richmond
Richmond, British Columbia, Canada
$100k-$130k/yr OnsiteFull Time
Manage workshop operations and technicians, ensure quality control, maintain safety and OEM tooling, handle escalations and client interactions, and coach/train technicians; valid BC driver's license required.
PRMS, Kimoby, SharePoint, Rapid Recon
2w
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Customer Success Manager
Vancouver, British Columbia, Canada
$70k-$90k/yr HybridFull Time
3+ YOE3+ years in customer success or account management at a tech company, proven retention/expansion results, portfolio ownership, escalation handling, cross-functional collaboration, AI and HubSpot familiarity, eligible to work in Canada.
HubSpot, ChatGPT, Claude
1mo
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Technical Account Manager
Vancouver, British Columbia, Canada
$70k-$80k/yr HybridFull Time
3+ YOE3+ years in technical account management or related customer-facing technical roles; post-secondary degree or equivalent; experience with APIs, troubleshooting, integrations, and coordinating cross-functional escalations; strong communication and SaaS knowledge.
Slack, APIs, SQL, Tableau, Headspace
1mo
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7802 - Assistant Store Manager FT
West Vancouver or Indianapolis or Philadelphia
$20-$21/hr OnsiteFull Time
Retail management experience with ability to lead staff, drive sales, manage inventory and operations, resolve customer escalations, perform cash handling, and meet physical demands (standing, lifting up to 50 lb).
MPOS, Lids Custom, mobile Point-of-Sale system
1w
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HOST Intensive Case Manager
Burlington, Washington, United States
$26-$30/hr FieldFull Time
2+ YOE2+ years working with adults experiencing homelessness, mental illness, or substance use; knowledge of de-escalation and motivational interviewing; ability to advocate within criminal justice system.
2w
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Onboarding Consultant
Vancouver, British Columbia, Canada
$71k-$84k/yr HybridFull Time
Lead complex client implementations, configure integrations, manage project plans and risk, design training, mentor junior consultants, and resolve technical issues with minimal escalation.
1mo
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Quality Assurance Analyst, Global Operations (18 Month Temp)
Vancouver, British Columbia, Canada
$55k-$60k/yr HybridMultiple Commitments Available
2+ YOE2+ years in escalations or operations; experience auditing, coaching, creating rubrics, and analyzing performance data; strong communication, strategic thinking, multitasking, and time-management skills.
4d
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Service Desk Analyst
North Vancouver, British Columbia, Canada
$32-$35/hr OnsiteFull Time
1+ YOEProvide Tier 1 technical support using ITSM/ITIL processes, troubleshoot incidents, manage accounts and assets, escalate appropriately; CompTIA A+ or MCDST and IT diploma preferred.
TDX, Service Now, ServiceNow, ITSM, ITIL, Active Directory, Windows, Mac
1mo
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Box Office - Commodore Ballroom
Vancouver, British Columbia, Canada
$20/hr OnsitePart Time
Conduct in-person ticket sales, reconcile receipts, provide exceptional customer service and de-escalation, describe venue seating, manage will-call, and work evenings/weekends/holidays.
Ticketmaster, Archtics, TM Host, Microsoft Word, Microsoft Excel, Microsoft Outlook
1mo
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Quality Assurance Analyst, Global Operations (18 Month Temp)
Vancouver, British Columbia, Canada
$55k-$60k/yr HybridContract, Temporary
2+ YOE2+ years experience in escalations or operations; experience auditing, coaching vendor teams, creating rubrics, and analyzing performance data. Detail-oriented, strategic, flexible, and able to manage multiple priorities.
1mo
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Support Team Captain
North Vancouver or Canada or United States or United Kingdom
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leadership in high-touch customer service, experience leading remote teams, strong coaching and mentoring skills, data-driven decision making, escalation management, excellent communication and problem-solving.
Claude, Fellow, Slack
3w
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Casual Specialized Child/Youth Support Worker - North Vancouver
North Vancouver, British Columbia, Canada
$28/hr OnsitePart Time
1+ YOEClass 5 BC driver, criminal record/MCFD clearance, First Aid/CPR, Food Safe, positive behaviour management training, minimum 1 year experience, de-escalation and crisis management, ability to drive and perform physical duties.
4d
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Security Guard - Community Safety Newton BIA FT
Surrey, British Columbia, Canada
$24/hr OnsiteFull Time
2+ YOEValid BC security license, 2+ years security experience, first aid and advanced security training, de-escalation and naloxone certification, strong communication and time-management, able to conduct foot patrols and stand for shifts.
3d
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MHSU Clinician, Bachelors - Community Mental Health & Substance Use Services
Chilliwack, British Columbia, Canada
$45-$56/hr FieldPart Time
2+ YOEBachelor's in social work/clinical counselling or related field, eligible for registration, valid Class V BC driver licence, 2+ years related MHSU experience, client assessment, case management, crisis and de-escalation skills.
PARIS
1mo
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Program Assistant
Bellingham, Washington, United States
$20-$23/hr FieldFull Time
Provide nonclinical program support including scheduling, triaging calls, client de-escalation, recordkeeping, client budget management, basic accounting, and computer/MIS operation; valid Washington driver's license required; associate or bachelor's in human services preferred.
3d
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Compliance Officer (Contract - Internal Only)
Richmond, British Columbia, Canada
$80k-$85k/yr FieldFull Time
Conduct and report screening audits, identify and escalate non-compliance, complete AVOP and obtain TSC/D-A certification; experience in compliance/audit in regulated environments required.
Paladin Employee Resource Management Software
2d
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McArthurGlen Designer Outlet | PT Keyholder
Vancouver, British Columbia, Canada
$23-$24/hr OnsitePart Time
3+ YOE3+ years retail experience, cash handling and POS familiarity, strong communication, ability to open/close store, de-escalate customers, work evenings/weekends/holidays.
POS
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