74 escalation manager jobs at 47 companies in Gardner, MA
2w
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
2mo
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Installation & Service Manager
Somerville, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in operations, project management, or field services; strong project and vendor management, startup experience, ability to build processes, coordinate logistics, and manage service escalations.
4w
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District Installation Manager Woburn, MA
Woburn or Massachusetts
$75k-$85k/yr FieldFull Time
10+ YOE10+ years experience in construction/home improvement or related field; managing field install teams, job flow, inspections, and customer escalations; bachelor's-level education typical.
1mo
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
1mo
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Manager, Regional Service, East
Tewksbury, Massachusetts, United States
$100k-$135k/yr OnsiteFull Time
Proven field service leadership, workforce planning, KPI management, customer escalation resolution, FSM and MS Office experience, willingness to travel up to 25%, US work authorization required.
ServiceMax, Microsoft Office
3mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
1mo
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
1mo
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Facility - Maintenance Manager
Haverhill, Massachusetts, United States
OnsiteFull Time
4+ YOEHigh school diploma, 4+ years facility maintenance experience, HVAC/electrical/refrigeration training preferred, valid driver’s license, CPR and de-escalation/restraint certifications, ability to perform repairs and manage contractors.
1mo
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Sunday Manager
Cambridge, Massachusetts, United States
$49-$59/hr OnsitePart Time, Temporary
3+ YOE1+ MgmtBachelor's degree required, 3 years public library or customer-service experience with 1 year supervisory experience; ALA master's preferred. Strong customer service, supervisory, communication, de-escalation, and data analysis skills.
1w
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Staff Vendor Relations Manager
Hillsboro or Marlborough
$117k-$140k/yr HybridFull Time
6+ YOERequires 6–8 years in vendor governance, SLA management, and escalation frameworks; vendor scorecards, QBRs, TPRM, executive communication, and stakeholder management experience; bachelor’s degree or four additional relevant years.
Service Level Agreement (SLA), Third-Party Risk Management (TPRM), Governance, Risk, and Compliance (GRC)
1mo
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
19h
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Case Manager
Malden, Massachusetts, United States
$28/hr OnsiteFull Time
Human services client experience, crisis de-escalation, assessment, problem-solving, negotiation, advocacy, trauma and homelessness knowledge, and English fluency required; bilingual Spanish or Haitian Creole preferred.
2mo
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Buying & Supplier Manager II, Robotics Supply Chain - Procurement
North Reading, Massachusetts, United States
$73k-$128k/yr OnsiteFull Time
3+ YOEBachelor's degree, 3+ years cross-functional and procurement experience, supplier relationship management, vendor performance and SLAs, data-driven procurement, strong collaboration and escalation management skills.
1w
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
2w
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Clinical Manager, Behavioral Health
Methuen, Massachusetts, United States
OnsiteFull Time
3+ YOE3+ MgmtRequires a nursing, psychology, social work, or mental health counseling degree; 3–5 years of progressive acute behavioral health leadership; relevant licensure or certification; BLS; and de-escalation training.
1w
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Residential House Manager (Orange Accessible -Malden Center)
Malden, Massachusetts, United States
$40k-$46k/yr OnsiteFull Time
High school diploma required; experience in direct care, residential support, or human services preferred. Requires compassionate communication, organization, time management, de-escalation, boundary-setting, and resident leadership skills.
1mo
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Case Manager - Assertive Community Treatment (ACT)
Nashua, New Hampshire, United States
$23-$28/hr FieldFull Time
1+ YOEBachelor's in social work/psychology/human services, 1+ years related experience preferred, strong assessment, crisis intervention, de-escalation, communication, and collaboration skills.
2mo
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SOP Tech Lead Associate
Framingham, Massachusetts, United States
OnsiteMultiple Commitments Available
Lead associate providing frontline technical leadership, escalation, and deployment governance during cutovers and revisits; on-call coverage and coordination with technicians.
2w
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Director of Customer Success
Salem, New Hampshire, United States
OnsiteFull Time
Customer Success or account management experience, direct people leadership, strategic planning, customer relationship management, data analysis, communication, escalation management, and technical aptitude are required.
1mo
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Educational Assistant - West Street School
Southbridge, Massachusetts, United States
OnsiteFull Time
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
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