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25 escalation manager jobs at 16 companies in Gresham, OR

1d
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HVAC Manager
Portland, Oregon, United States
$95k-$155k/yr OnsiteFull Time
Cornel's Plumbing, Heating & Air
Cornel's Plumbing, Heating & Air: Provides residential plumbing, heating, and air conditioning services.
Lead and develop residential HVAC service technicians, conduct training and coaching, manage KPIs, recruit and retain technicians, ensure safety and quality, and resolve escalated customer issues.
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2d
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Lead Generation Manager
Wilsonville, Oregon, United States
OnsiteFull Time
Wolfer's Home Services
Wolfer's Home Services: Providing residential HVAC, plumbing, and electrical services in the Northwest.
Manage and coordinate lead generation team, execute strategies to meet goals, handle onboarding/training, approve timecards, assist with escalations, and maintain vendor relationships.
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Senior Manager, Customer Support
Lake Oswego, Oregon, United States
$125k/yr HybridFull Time
NAVEX
NAVEX: Provides software for governance, risk, and compliance management.
5+ YOE3+ Mgmt5+ years in customer support or service delivery with 3+ years leading teams in a SaaS/technology environment; strong operational, analytical, and process optimization skills; familiarity with Salesforce and Gainsight; ability to manage escalations and strategic initiatives.
Salesforce, Gainsight
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Senior Manager, Customer Support
Lake Oswego, Oregon, United States
$125k/yr HybridFull Time
NAVEX
NAVEX: Provides governance, risk and compliance management software solutions.
5+ YOE3+ Mgmt5+ years in customer support with 3+ years leading teams in a SaaS/technology environment; strong operational management, process optimization, analytics, project management, and escalation handling; familiarity with Salesforce and Gainsight.
Salesforce, Gainsight
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4w
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Senior Manager, Customer Support
Lake Oswego, Oregon, United States
$125k/yr HybridFull Time
NAVEX: Provides software for corporate risk, compliance, and incident management.
5+ YOE3+ Mgmt5+ years in customer support or service delivery, 3+ years leading teams in SaaS/technology, strong operational and analytical skills, familiarity with Salesforce and Gainsight, ability to manage escalations and drive process improvements.
Salesforce, Gainsight
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Case Manager I
Portland, Oregon, United States
$26/hr FieldFull Time
Bridges to Change
Bridges to Change: Providing peer-led housing and behavioral health services for recovery.
Peer-identifying candidate required; PWS certification within 90 days, OR background clearance, valid driver’s license and insured vehicle, documentation and EHR competency, crisis response and de-escalation skills.
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Assistant Guest Service Manager
Beaverton, Oregon, United States
$23-$27/hr OnsiteFull Time
Big Al's
Big Al's: Operates multi-attraction entertainment centers featuring bowling, arcades, and dining.
1+ YOEHigh school diploma and 1+ year customer service management experience; strong guest service and de-escalation skills; inventory and shift coordination experience; proficiency with Toast, Brunswick, Embed, Paycom and Microsoft Excel; ability to obtain alcohol and food safety certifications.
Toast, Brunswick, Embed, Paycom, Microsoft Excel
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Assistant House Manager - Clackamas Co.
Milwaukie, Oregon, United States
$50k/yr OnsiteFull Time
Alternative Services - Oregon
Alternative Services - Oregon: Provides residential and community support for people with disabilities.
Experience supporting individuals with developmental/intellectual disabilities, de-escalation and safety intervention skills, leadership and coaching of staff, knowledge of behavior support plans and incident documentation.
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2w
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Assistant Community Manager $1,500 Sign On Bonus - 10th at Hoyt
Portland, Oregon, United States
$25-$27/hr OnsiteFull Time
Thrive Communities
Thrive Communities: Manages and leases multi-family residential apartment communities.
2+ YOE2+ years property management or equivalent experience; experience with Yardi/CRM and On-Site; accounts payable and leasing experience; strong communication, detail orientation, and conflict de-escalation skills.
Yardi, On-Site, Craigslist, Weblisters, CRM
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3w
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Customer Support Manager - Americas
Portland or United States or North America or South America
$110k-$138k/yr RemoteFull Time
TOMRA
TOMRAOslo Stock Exchange: TOM: Provides sensor-based sorting and collection solutions for resource optimization.
8+ YOE5+ Mgmt8+ years in customer service/technical support with 5+ years leading teams; experience scaling support operations, escalation frameworks, and using CRM/ERP data; CRM/ERP implementation experience; willingness to travel 25–50% and valid passport; ability to drive without restrictions.
IFS, Microsoft Dynamics 365
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Coordinator 3, Technical Product Sales, Business Support, Comcast Business
Puyallup or Tigard
$26-$39/hr OnsiteFull Time
Comcast
ComcastNASDAQ: CMCSA: Provides global telecommunications, media content, and entertainment services.
5+ YOE5+ years relevant experience, high school diploma/GED, strong communication and customer experience skills, ability to coordinate orders, manage escalations, and support strategic accounts.
Salesforce
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2w
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S4+ Data & Analytics Lead
Glasgow or Fort Worth or Portland or United Kingdom or India or United States
RemoteFull Time
Weir Group
Weir GroupLondon Stock Exchange: WEIR: Provides engineering solutions and equipment for the mining industry
Experience leading data and analytics on SAP S/4HANA or ERP transformations, hands-on data migration/reconciliation, data governance, analytics and AI enablement, and programme leadership with strong escalation and stakeholder management skills.
SAP S/4HANA
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3w
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Direct Support Specialist
Portland, Oregon, United States
$22/hr OnsiteFull Time
New Narrative
New Narrative: A nonprofit providing community-based, person-centered mental health, housing, and supportive services.
Provide overnight motel-based support including crisis de-escalation, lobby/milieu management, documentation in EHR, maintain OR driver license & insurance, CPR/First Aid, HS diploma; Spanish preferred.
Electronic Health Record, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
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4d
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Sr. Specialist - On-site End User Support
Portland, Oregon, United States
OnsiteFull Time
On
OnNYSE: ONON: Designs and sells performance running shoes and athletic apparel.
Provide on-site Level 2+ technical support, manage escalations, administer macOS and MDM, troubleshoot SaaS/identity issues, perform hardware/A/V diagnostics, author SOPs, and collaborate on endpoint lifecycle projects.
Google Workspace, Okta, MDM, Logitech Rally Bar, Google CTL Chromebox for Meetings, Chromebox for Meetings, MacBook, Google Meet, Zoom, Jira Service Management, ITIL
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3w
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SUDs Counselor
Portland, Oregon, United States
$28-$40/hr OnsiteFull Time
Central City Concern
Central City Concern: Provides integrated housing, healthcare, and employment services in Portland.
2+ YOECredentialed CADC-1/2/3, CPR required; 2 years delivering SUD services preferred; skills in group facilitation, case management, trauma-informed care, crisis intervention, and de-escalation.
Electronic Medical Records (EMR)
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1mo
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Benefits Specialist
Lake Oswego or Portland
$65k-$80k/yr OnsiteFull Time
Hoffman Construction Company
Hoffman Construction Company: General contractor specializing in large-scale and complex construction projects.
3+ YOE3+ years benefits and leave administration experience (FMLA/ADA/state paid leave), HRIS and payroll interface experience, strong attention to detail, communication skills, and ability to manage escalated employee cases.
Microsoft Office, HRIS
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Behavioral Health Skills Trainer
Hillsboro, Oregon, United States
$22/hr OnsiteFull Time
Clarvida
Clarvida: Provides behavioral health, mental health, and foster care services.
1+ YOECrisis management/de-escalation experience preferred; foster care system experience preferred; minimum 1 year relevant experience; 40 hours/week; valid driver’s license and clean driving record; CPR/First Aid; Non-Violent Crisis Intervention; fingerprinting/background checks.
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4w
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SUDs Counselor - Blackburn
Portland, Oregon, United States
$28-$40/hr OnsiteFull Time
Central City Concern
Central City Concern: Provides integrated housing, healthcare, and employment for underserved populations.
Credentialed CADC-1/2/3 (or equivalent) and HS diploma/GED required; CPR required. Experience in chemical dependency treatment, group facilitation, crisis intervention, de-escalation, case management, and working with co-occurring disorders. Must pass drug screen, TB, and criminal background checks.
EMR
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RAP Supervisor - 5731
Portland, Oregon, United States
$5k-$6k/mo OnsiteFull Time
ColumbiaCare Services
ColumbiaCare Services: Provides residential treatment and outpatient behavioral health services.
3+ YOE2+ MgmtQMHA eligibility (degree OR 3 years behavioral health experience), ability to pass DHS background check, 2 years supervisory experience preferred, crisis de-escalation and CPR training, ability to lift 40 lbs.
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