Half Moon Bay • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Half Moon Bay • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Half Moon Bay • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Half Moon Bay • 50 milesRemote · Hybrid · Onsite · Field · All Environments
143 escalation manager jobs at 95 companies in Half Moon Bay, CA
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
1mo
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Sr. Product Escalation Manager
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOE7+ years in technical support/escalation/incident or TAM roles; experience managing enterprise customer escalations, RCA programs, cross-functional coordination, and executive communication.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk
2mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
3mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
3w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
3w
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Events Manager
San Francisco, California, United States
$105k-$115k/yr OnsiteFull Time
4+ YOE4+ years managing full-cycle event operations or hospitality environments; proven operational standards, budgeting, staffing, escalation handling; tech-savvy with Google Workspace and Slack.
Google Workspace, Slack
2mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
3mo
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Project Manager
Sunnyvale, California, United States
$136k-$166k/yr HybridFull Time
Bachelor's degree in CS/Engineering or related field; experience in project management, technical support, software development, or QA; capable of handling complex customer escalations and coordinating with sales and support engineers.
3w
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Implementation Manager (Sydney)
Sydney or San Francisco
HybridFull Time
Experience leading customer implementations, managing multiple projects, translating technical features into solutions, resolving escalations, and communicating with stakeholders; HRIS and Australian payroll experience is desirable.
JIRA, Salesforce, Google Workspace, Microsoft 365, Slack, HRIS
1mo
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APSC In-Prison Program Manager
Oakland, California, United States
$75k-$80k/yr HybridFull Time
2+ YOE2+ Mgmt2+ years program management and supervisory experience,2+ years working with system-impacted individuals,high school diploma or GED,skills in mediation,de-escalation,project management,Google Workspace and database use.
Google Workspace, EDOVO
3w
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Technical Program Manager, Infrastructure
San Francisco, California, United States
$160k-$200k/yr OnsiteFull Time
5+ YOE5+ years in infrastructure vendor management or related functions; experience with hyperscalers, GPU providers, SLAs, invoice reconciliation, and vendor escalations; strong analytical and communication skills.
3w
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Technical Program Manager
Alameda, California, United States
$110k-$155k/yr OnsiteFull Time
3+ YOERequires 3–5+ years managing technical programs or projects for software, firmware, or embedded systems teams, with cross-functional planning, dependency mapping, scheduling, risk tracking, escalation, and strong written communication.
Jira, Confluence, FDA premarket cybersecurity guidance, SBOM
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Senior Operations Manager, Ambient Infrastructure
Mountain View, California, United States
$120k-$150k/yr OnsiteFull Time
8+ YOE8+ years in operations (healthcare tech preferred), triage and escalation ownership, strong documentation and written communication, stakeholder alignment, EHR integration knowledge.
Linear, Epic, Meditech Expanse, Athena, Cerner, eClinicalWorks, HL7, FHIR, REST APIs, token-based authentication
1mo
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User Experience and Support Program Manager - USDS
San Jose, California, United States
$88k-$203k/yr OnsiteFull Time
5+ YOEBA/BS,5+ years program management or customer support operations experience in tech/finance/e-commerce/digital payments,proficiency with data analysis and visualization (Excel,Tableau) and Ticketing/CRM,strong communication and escalation experience.
Microsoft Excel, Tableau, Ticketing/CRM systems
1w
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Service Delivery Manager
Santa Clara, California, United States
$166k-$290k/yr HybridFull Time
5+ YOERequires 5+ years in service delivery, vendor governance, partner performance, or related technology operations; experience with SLAs, KPIs, escalations, reporting, cross-functional programs, and SaaS or professional services delivery.
ServiceNow, NPS, AI-enabled workflow tooling
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.
Linux, NVIDIA GPU
2mo
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Night Manager
San Francisco, California, United States
$16-$17/hr OnsitePart Time
On-site after-hours presence responding to emergencies nights/weekends, ability to climb stairs, lift 25 lbs, write incident reports, de-escalate situations; property management experience preferred.
2mo
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Property Manager
Antioch or Pittsburg
$29-$36/hr OnsiteFull Time
1+ MgmtMinimum 1 year supervisory experience; affordable housing/property management experience and knowledge of Tax Credit, HUD, or Section 8 preferred. Strong MS Office skills (Excel, Word, Outlook); Yardi desirable. Ability to manage budgets, de-escalate conflict, and travel between properties.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Yardi
1mo
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Assistant Manager/Supervising Case Manager
San Francisco, California, United States
$45k-$49k/yr OnsitePart Time
2+ YOESupervising experience, 2+ years outreach/case management or a relevant bachelor\u0002s degree; de-escalation, motivational interviewing, overdose reversal, data collection, valid CA driver\u0002s license, and ability to obtain Peer-to-Peer Support Specialist certification.
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