7 escalation manager jobs at 7 companies in Ithaca, NY
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District Services Manager
California or Colorado or Connecticut or Rhode Island or Nevada or New York City or Ithaca or Westchester County or Washington or United States
$80k-$120k/yr FieldFull Time
3+ YOE3+ years of work experience, high school diploma/GED, ability to manage service providers, resolve escalations, conduct inspections, and collaborate with internal partners; must be 18+ and legally permitted to work in the U.S.
Medallia IVOC, Google Reviews, BBB
1w
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Technical Account Manager
Johnson City, New York, United States
OnsiteFull Time
5+ YOE5+ years in technical account management or MSP roles; strong IT infrastructure knowledge (networks, cloud, virtualization, security); client-facing, escalation handling, and project leadership experience.
AWS, Azure, ConnectWise, Autotask, ITIL, CIS Controls, NIST, CompTIA Network+, Cisco CCNA, Microsoft Certified Solutions Expert (MCSE)
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Resident Manager
Syracuse, New York, United States
$19-$19/hr OnsiteFull Time
1+ YOEHigh school diploma or equivalent, >1 year experience with adolescents/young adults, valid driver's license and access to vehicle, CPR certification (or ability to obtain), crisis de-escalation, documentation and basic PC/Outlook/Word skills.
Microsoft Outlook, Microsoft Word
3w
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Customer Experience Associate III
Endicott or Staten Island
$16-$20/hr RemoteFull Time
Customer service experience with problem-solving skills, intermediate Microsoft Outlook/Excel/Word proficiency, ability to manage escalated disputes and meet SLAs/KPIs.
Microsoft Outlook, Microsoft Excel, Microsoft Word
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Tier 1 Managed IT Technician
Syracuse, New York, United States
$21-$25/hr OnsiteFull Time
Provide Tier 1 support for managed IT clients: respond to tickets, troubleshoot hardware/software/mobile issues, document incidents, escalate to Tier II. Associates degree preferred; CompTIA A+ and 1 year help-desk experience preferred.
Microsoft Windows, Microsoft Office
3w
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Member Services Team Lead
Auburn, New York, United States
$18-$18/hr OnsiteFull Time
High school diploma or equivalent, customer service and communication skills, Microsoft Word and Excel proficiency, cash handling and basic math, experience with youth/behavior de-escalation preferred.
Microsoft Word, Microsoft Excel
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Lead Resident Assistant
Binghamton, New York, United States
$19-$21/hr OnsiteFull Time
High school diploma/GED required; experience in shelters or crisis environments preferred. Must provide supervision, crisis de-escalation, documentation, conflict resolution, and work evenings/overnights/weekends/holidays.