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196 escalation manager jobs at 145 companies in New York

1mo
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
Gong
Gong: AI platform analyzing customer interactions to improve sales performance.
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
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2w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
LiveRamp
LiveRampNew York Stock Exchange: RAMP: Provides a platform for secure data collaboration and identity.
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
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3mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Palo Alto Networks
Palo Alto NetworksNASDAQ: PANW: Provides enterprise-grade network, cloud, and endpoint security software.
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
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3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
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Service Manager 2
New York City, New York, United States
OnsiteFull Time
Computacenter
ComputacenterLondon Stock Exchange: CCC: Provides IT infrastructure services and technology products to businesses.
Experience managing P&L, SLAs, KPIs, and performance metrics; ability to manage projects, escalate issues, and influence multi-tier management; US work authorization required.
ServiceNow
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Engagement Manager
New York City or Israel
$110k-$140k/yr HybridFull Time
Hyro
Hyro: AI-powered conversational agents for healthcare patient communications.
3+ YOE3+ years managing enterprise implementations or client-facing project delivery; strong relationship and escalation management; experience with SaaS and project tools (Jira, Monday.com); able to coordinate technical teams and manage account health.
Jira, Monday.com
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2w
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Project Manager Leverager
Westport or New York City
$155k-$250k/yr HybridFull Time
Bridgewater Associates
Bridgewater Associates: Manages global macro hedge funds for institutional investors.
Experience supporting senior leaders and managing defined projects, high-volume calendar management, strong written/oral communication, organizational skills, stakeholder coordination, and sound judgment to escalate when needed.
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2w
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Partner Operations Manager
New York, New York, United States
$110k-$140k/yr OnsiteFull Time
Smartly
Smartly: Automates social media advertising and creative production for brands.
3+ YOE3+ years in partner/partner operations, program or business operations; strong project management, cross-functional coordination, escalation management; advanced Excel/Google Sheets and Looker experience.
Microsoft Excel, Google Sheets, Looker
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3mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
Rippling
Rippling: Unified platform managing workforce HR, IT, and finance operations
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
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2mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
Wasserman
Wasserman: Global agency representing sports, music, and entertainment talent.
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
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Technical Account Manager
Hauppauge, New York, United States
OnsiteFull Time
Ivionics
Ivionics: Providing managed IT and technology consulting for law firms.
5+ YOE5+ years in MSP/IT services with client-facing account management or vCIO experience; proven team leadership; experience with managed services, SLAs, escalations; strong communication and organizational skills; experience with legal/professional services preferred.
iManage, NetDocuments
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Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
Willdan Group
Willdan GroupNASDAQ: WLDN: Provides professional engineering and energy efficiency consulting services.
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
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2mo
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Senior Manager, Student Success
New York City, New York, United States
OnsiteFull Time
Inspira Education Group
Inspira Education Group: Provides personalized admissions consulting and tutoring for students.
5+ YOE5+ years leading and scaling operations or customer-success teams in high-growth marketplaces; experience managing small teams, handling escalations, building SOPs, and using CRMs (HubSpot, Salesforce, Airtable).
HubSpot, Salesforce, Airtable
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
PAR Technology
PAR TechnologyNYSE: PAR: Provides unified software and hardware for restaurant operations.
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
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1mo
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Manager, Customer Engineer
Albany, New York, United States
$88k-$121k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Manage and coach customer engineers, maintain customer relationships, plan accounts and system installations, execute escalations, and deliver district-level financial and operational results.
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2w
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Care Manager
Rochester, New York, United States
$23/hr FieldFull Time
Liberty Resources
Liberty Resources: Provides community-based behavioral health and social services.
Bachelor's preferred or NYS LPN; case management experience accepted; competencies in outreach, assessments, crisis management, documentation, de-escalation, and trauma-informed care; Spanish-English bilingual preferred.
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2w
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Care Manager
Rochester, New York, United States
$23/hr FieldFull Time
Liberty Resources: Providing integrated behavioral health and community social services.
Experience in case management or homeless/behavioral health services preferred; Bachelors preferred or NY LPN; crisis management, assessments, documentation, outreach, and strong de-escalation and communication skills required.
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3w
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Account Manager, Technical
New York, New York, United States
$63k-$113k/yr OnsiteFull Time
T-Mobile
T-MobileNASDAQ: TMUS: Provides wireless voice, data, and mobile internet services.
High school diploma/GED required; preferred 2-4 years managing technical projects; skills in escalation management, root cause analysis, technical account management, communication and customer service.
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1mo
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Office Manager
Suffolk County, New York, United States
OnsiteFull Time
Advanced Dermatology P.C.
Advanced Dermatology P.C.: Offers medical, cosmetic, and surgical skin care services.
2+ YOE2+ years medical office management experience; recruiting, hiring, training, payroll/attendance oversight, scheduling, inventory monitoring, patient complaint escalation; Microsoft Office and practice systems experience.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, EMA, Laboratory Information Systems, Time Management System
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2mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Aritzia
AritziaToronto Stock Exchange: ATZ: Designs and sells everyday luxury women's clothing and accessories.
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
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