44 escalation manager jobs at 28 companies in Joppatowne, MD
1w
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Knowledge Portfolio Manager (Program Manager-II), Grade N25
Rockville, Maryland, United States
$86k-$138k/yr HybridFull Time
5+ YOEBachelor's degree and five years of professional experience in customer service, public-facing communication, or support roles, including writing, quality assurance, escalations, and process improvement.
chatbot
3w
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
US citizenship and active TS/SCI with poly required; bachelor’s preferred or associate +6-8 years experience; experience in customer-facing service delivery, mission-critical support, ITIL and project management; strong communication and escalation management skills.
2w
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Manager - Risk Management
Kennett Square, Pennsylvania, United States
OnsiteFull Time
1+ MgmtBachelor's in clinical/risk/business required; Master’s preferred. 1+ years supervisory experience. Certifications in health care risk management/safety/process improvement preferred. CPR and de-escalation/restraint required.
2mo
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
1w
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Assistant Manager
Annapolis, Maryland, United States
$21-$25/hr OnsiteFull Time
Proven leadership, communication, coaching, de-escalation, planning, delegation, problem-solving, and decision-making skills; 2+ years of specialty retail leadership preferred; flexible schedule and ability to lift 40 lbs.
2w
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Retail Assistant Store Manager-YORK GALLERIA
York, Pennsylvania, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail, with proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills required.
2mo
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HR Manager - Operations
Lehigh Valley, Pennsylvania, United States
$79k-$116k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree preferred in HR/Business; 7+ years HR experience with 3+ years HR management; PHR/SPHR preferred; strong judgment, de-escalation, communication, Microsoft Office and HRIS knowledge; travel willingness; Spanish preferred.
Microsoft Office, HRIS
3w
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Xfinity Retail Assistant Store Manager, Silver Spring, MD
Silver Spring, Maryland, United States
$21-$35/hr OnsiteFull Time
5+ YOELead retail team to meet sales targets, manage store operations, merchandising, inventory accuracy, staffing, and customer escalations; Bachelor's degree preferred; 5-7 years relevant experience.
2mo
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IB Business Control Unit (BCU) Client Risk Manager
New York or Zurich or Rockville or London or Los Angeles or Mountain View or Wexford or Amsterdam or China or Uruguay or Jersey or Monaco
$90k-$103k/yr OnsiteFull Time
2+ YOE2+ years institutional banking or control experience preferred; strong knowledge of financial products, client risk identification/escalation, governance, Excel and PowerPoint, communication and problem-solving skills.
Microsoft Excel, Microsoft PowerPoint
1mo
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PMG Controls Associate
Newark, Delaware, United States
OnsiteFull Time
Support governance, audit readiness, control documentation, oversight, and error/escalation management across product and wealth management platforms.
3w
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Payment Poster Supervisor (Remote)
Boise or Phoenix or Annapolis or Raleigh or Columbia or Nashville or Austin or Boulder or Tallahassee or Columbus or Lansing or Pennsylvania or Illinois
RemoteFull Time
Supervise payment posting team, ensure timely posting and reconciliation of insurance and patient payments within 48 hours, research posting discrepancies, and escalate trends to management.
1mo
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Customer Service Representative $17 hourly
Hanover, Pennsylvania, United States
$17/hr OnsiteFull Time
Provide friendly customer service, manage payments and delivery scheduling, resolve escalated issues, strong communication and multitasking, flexible retail schedule, must be authorized to work in the U.S.
4d
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Associate - Client Onboarding and Regulatory Data Services Operations
Baltimore, Maryland, United States
$51k-$83k/yr OnsiteFull Time
2+ YOEAt least 2 years of relevant experience; expertise in supported business areas and client requirements; strong risk awareness, prioritization, issue escalation, independent work, and process management skills.
AI
1mo
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Fraud Team Support Analyst
Newark or Phoenix
$54k-$86k/yr OnsiteFull Time
3+ YOE3+ years card fraud and fraud rule-writing experience, project management and reporting/query tool proficiency, strong analytical and communication skills, ability to work independently and support escalations.
Falcon, Brio, Microsoft Query, Microsoft Access, Microsoft Excel, Crystal Reports, Business Objects, Microsoft Word, Microsoft PowerPoint
16h
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SPED Teacher 2026-2027
York, Pennsylvania, United States
$53k/yr OnsiteFull Time
Bachelor's degree required; teaching certification preferred. Requires adaptability, feedback implementation, student assessment, instructional planning, behavior support, de-escalation, crisis management, and physical restraint skills.
CASE, PBIS
3w
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Milieu Management Assistant - Adult Psych Inpatient - Days
York, Pennsylvania, United States
OnsiteFull Time
High school diploma or GED, less than one year of relevant experience, BLS upon hire, and milieu management/de-escalation training within 60 days. Requires strong communication skills and physical restraint ability.
Personal Protective Equipment (PPE)
1mo
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Marketing Specialist
Hanover, Maryland, United States
$59k-$88k/yr OnsiteFull Time
1+ YOE1+ years marketing or talent-marketing support preferred; experience with paid media or digital advertising preferred; strong customer support/escalation, reporting, intake/process management, and stakeholder communication skills.
ReviewTrackers, Google My Business, Indeed
1mo
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Copy of Substance Use Counselor
Middle River, Maryland, United States
OnsiteFull Time
2+ YOEAssociate degree minimum in counseling/related field, active SUD counselor credential, 2+ years SUD treatment experience, crisis management and de-escalation skills, trauma-informed and ASAM assessment experience.
2mo
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Supervisor, Customer Relations
New Castle or Santa Ana or New Jersey or Texas or Florida or Japan or Shanghai or Hong Kong or Canada or Mexico or Germany or France
$68k-$79k/yr OnsiteFull Time
Supervisory experience in customer relations or operations, strong cross-functional communication, Salesforce proficiency, ability to manage escalations and coach staff, and ability to lift up to 40 lbs. Onsite Tue–Sat 8:00–17:30.
Salesforce, PSA eBay Store, Ginza/AG tracking, Korber, WMS, Lightdash, Vault Admin, ProShip
1mo
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Front Desk Associate (Part-time HD 9/1/2026) Laurel, MD
Laurel, Maryland, United States
$17-$28/hr OnsitePart Time
Provide welcoming front-desk service, register patients, manage patient flow, answer phones, coordinate escalations, and maintain HIPAA-compliant records. High school diploma/GED and strong customer service skills required.
Microsoft Office
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