34 escalation manager jobs at 19 companies in Kent, OH
3w
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Case Manager
Cleveland, Ohio, United States
$21-$24/hr OnsitePart Time
3+ YOEProvide clinical case management, crisis de-escalation, referrals, documentation within 24-48 hours; High School diploma, 3+ years social work experience, valid driver's license, First Aid/CPR/de-escalation certification within 90 days.
Microsoft Excel
2mo
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6718 - Assistant Store Manager FT
Aurora, Ohio, United States
$18-$20/hr OnsiteFull Time
Retail leadership with team management, sales performance, customer escalation resolution, inventory and operations oversight, ability to lift up to 50 lbs, frequent standing/walking, and strong verbal communication.
MPOS, Lids Custom, mobile Point-of-Sale system
1d
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Manager, End User Support
Cleveland, Ohio, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5–7 years of enterprise IT support experience, 2–3 years leading IT staff, Windows and Microsoft 365 expertise, ITSM experience, networking knowledge, and strong communication and escalation management skills.
Microsoft Windows, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, ServiceNow, Halo, Jira Service Management, Active Directory, Azure AD / Entra ID, MFA, VPN, TCP/IP, DNS, DHCP, Wi-Fi, Microsoft Intune, SCCM
1w
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Retail Assistant Store Manager-BEACHWOOD PLACE
Beachwood, Ohio, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail; proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills; high school diploma, GED, or relevant work experience.
5d
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Site Manager - Clean Express Auto Wash
Avon, Ohio, United States
$65k/yr OnsiteFull Time
2+ YOE2+ MgmtHigh school diploma required; 2–5 years leadership and 2+ years customer service experience preferred, with de-escalation, conflict resolution, communication, and leadership skills.
POS, Microsoft Office, Google Workspace
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
3mo
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Product Financial Support Specialist
Cleveland, Ohio, United States
$58k-$81k/yr HybridFull Time
3+ YOEProvide end-user and operational support for property management technologies; troubleshoot financial workflows; manage tickets; document and escalate defects.
Zendesk, Jira, ServiceNow
3d
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Production Supervisor 2nd Shift
Cleveland, Ohio, United States
$75k-$93k/yr OnsiteFull Time
Supervise production teams, execute production plans, allocate labor, manage shift priorities, monitor safety and quality, resolve operational issues, and escalate production risks.
2d
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Intervention Specialist (mild–moderate) - Grades 7-12
Uniontown, Ohio, United States
OnsiteFull Time
Bachelor's degree in education, Ohio teaching certification, classroom management, IEP writing, intervention planning, communication, assessment, and de-escalation training required or preferred.
Photocopier, Printer, Computer, Telephone, Scanner, Interactive Panel, Television, Laminator
4d
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In-School Intervention Monitor (Parma)
Parma, Ohio, United States
$40k-$45k/yr OnsiteFull Time
High school diploma or equivalent and Ohio teaching license or certification required. Strong communication, organization, behavior management, de-escalation, and basic computer skills required.
basic computer software, educational tools
3d
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Commercial Insurance Analyst
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$20-$48/hr RemoteFull Time
2+ YOERequires 2+ years of commercial property hazard and liability insurance experience; call center, client management, escalation resolution, commercial lending, problem-solving, and communication skills preferred.
Microsoft Excel
23h
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Resolution Specialist
Hudson or United States or Canada
$55k-$60k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent combination; 3+ years in dispute resolution, claims, litigation support, insurance, or customer escalations; strong analytical, investigative, communication, documentation, and case management skills.
Microsoft Office Suite
1mo
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Client Services Director, Corporate Housing
Cleveland, Ohio, United States
OnsiteFull Time
3+ YOEBachelor's required (business preferred). Preferred minimum 3 years in relocation/travel/corporate housing/hospitality. Experience in client relationship management, escalation resolution, reporting/analysis, training, and moderate travel.
HubSpot, LinkedIn
4w
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Registered Nurse- General Psych 3B Cleve Hts
Cleveland Heights, Ohio, United States
OnsitePart Time
Current Ohio RN license and BLS required (BLS may be obtained within 90 days); graduate of accredited nursing program; competency in assessment, de-escalation, crisis management, and group facilitation.
1mo
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Trauma Informed Day Treatment Behavior Interventionist
Canton, Ohio, United States
OnsiteFull Time
High school diploma minimum, experience working with children, valid driver's license and insurance, strong verbal/written communication, physical ability for restraints and activity, de-escalation and behavior management, basic computer skills.
2mo
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Integrated Care Nurse Supervisor
Cleveland, Ohio, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent unrestricted Ohio RN and BLS required; 2 years' EPIC/clinical nursing experience and 1 year supervisory experience preferred/required; skills in staff management, de-escalation, accreditation, infection control, HIPAA, medication/treatment administration, and quality improvement.
EPIC, EMR
1mo
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Registered Nurse (RN) House Supervisor NonExempt
Highland Hills, Ohio, United States
OnsiteFull Time
Associate degree in nursing and active RN license required; CPR and de-escalation certification within 30 days; supervisory experience with staffing/scheduling; psychiatric facility experience preferred.
1mo
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Shift Supervisor, Crisis Services; Glick Recovery Campus
Cleveland, Ohio, United States
$78k-$92k/yr OnsiteFull Time
5+ YOEMSW or BSN with active LISW or RN licensure; minimum 5 years in community mental health/psychiatric/healthcare settings; leadership experience, Microsoft Office proficiency, de-escalation and HIPAA compliance.
Microsoft Office
2mo
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Lead Barista - FT
Woodmere, Ohio, United States
OnsiteFull Time
Leading and coaching café team, mastering drink making and food prep, merchandising, register speed and accuracy, inventory/FIFO, cleaning and sanitation, loss prevention and de-escalation, flexible schedule and physical stamina.
2mo
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Integrated Care Nurse Supervisor
Cleveland, Ohio, United States
OnsiteFull Time
1+ MgmtCurrent unrestricted Ohio RN and BLS required; 1 year supervisory experience required; 2 years clinical nursing and 2 years EPIC experience preferred; BSN preferred; leadership, de-escalation, accreditation and quality improvement skills.
EPIC, EMR
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