156 escalation manager jobs at 87 companies in Ohio
3w
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Associate Director of Clinical Services and Escalation
Columbus, Ohio, United States
$71k-$77k/yr OnsiteFull Time
2+ MgmtLSW or PC licensure required (independent licensure preferred); completion of high-fidelity wraparound training; minimum 2 years supervisory OhioRISE experience or 5 years clinical supervisory; valid Ohio driver\u000Alicense; EHR and Microsoft Word proficiency; strong communication and supervisory skills.
Microsoft Word, EHR
6d
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Product Manager
Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Louisiana or Maryland or Maine or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
3+ YOE3+ years B2B SaaS product management, roadmap ownership, customer escalation management, technical understanding of APIs/integrations, strong stakeholder communication and metrics-driven delivery.
Jira, Wrangle, Monday, Claude, APIs, iOS SDK, Android SDK
2w
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing/coaching field technicians, strong KPI knowledge, customer escalation handling; background, drug, and MVR checks required.
ServiceTitan
3w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
2d
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Project Manager – Contact Center Operations
Akron or United States
HybridFull Time
8+ YOE5+ Mgmt8+ years contact center or customer service operations experience, 5+ years managing teams; workforce management, quality, reporting, escalation, SOP and training expertise; US work authorization required.
2mo
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Associate Project Manager - National Projects
Columbus, Ohio, United States
OnsiteFull Time
1+ YOE2+ years project coordination or equivalent experience; experience in distribution/lighting/electrical; proficiency with Microsoft Office, Excel (advanced functions), Smartsheet, and ERP; ability to manage schedules, forecasts, and customer escalations; up to 25% travel.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Smartsheet, ERP
4d
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General Manager (TOL)
Sylvania, Ohio, United States
$70k/yr OnsiteFull Time
Proven leadership, P&L and operational management, regulatory compliance (ATF/OSHA), talent development, customer escalation resolution, and data-driven performance management.
1w
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Case Manager
Cleveland, Ohio, United States
$21-$24/hr OnsitePart Time
3+ YOEProvide clinical case management, crisis de-escalation, referrals, documentation within 24-48 hours; High School diploma, 3+ years social work experience, valid driver's license, First Aid/CPR/de-escalation certification within 90 days.
Microsoft Excel
3w
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Assistant Store Manager
Columbus, Ohio, United States
OnsiteFull Time
Supervise staff, provide customer service, manage inventory and merchandising, conduct training and scheduling, handle customer escalations.
2w
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Assistant Manager
Toledo, Ohio, United States
OnsiteFull Time
Soar QSR: Operates a large network of Sonic Drive-In fast-food franchises.
0.5+ YOEManage drive-in operations and employees during shifts; perform opening/closing, staffing, sanitation, inventory and guest issue escalation. Requires 6 months restaurant management or 1 year retail management experience.
1d
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Manager I - Clinical Solutions Manager
Las Vegas or Atlanta or Tampa or Indianapolis or Mason or Roanoke or Denver or Colorado Springs or Norfolk
$94k-$162k/yr HybridFull Time
5+ YOEActive unrestricted RN license, minimum 5 years acute care clinical experience, management and escalation resolution experience, knowledge of medical policy and utilization management.
2mo
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Customer Service Manager
West Chester, Ohio, United States
OnsiteFull Time
Manage customer service team; oversee order processing, escalations, exports compliance, and site metrics.
Salesforce, EDI, Export compliance policies
2w
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr FieldFull Time
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing and coaching field technicians, KPI-driven, able to improve performance and handle escalations.
ServiceTitan
3w
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IT Manager
Northwood, Ohio, United States
OnsiteFull Time
Experience managing plant IT operations, Windows Server/Active Directory, virtualization (Hyper-V/VMware), networking, ITGC/SOX/TISAX compliance, incident escalation, and audit remediation.
Microsoft products, HyperV, VMware, Windows Server 2019, Active Directory, SQL Server, MES, routers, switches, WiFi
2w
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr FieldFull Time
5+ YOE3+ Mgmt5+ years service experience, 3+ years leadership, experience managing field technicians, strong KPI and coaching skills, customer escalation handling; background, drug, and motor vehicle checks required.
ServiceTitan
1mo
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Nurse Manager
Columbus, Ohio, United States
$95k-$109k/yr OnsiteFull Time
4+ YOE2+ MgmtValid state RN license, BSN required (MSN preferred), 4+ years nursing (incl. 2 years behavioral health) and 2 years management, basic computer skills, documentation and de-escalation ability.
4w
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
3w
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IT Support Manager
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
2mo
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Manager In Training
Galion, Ohio, United States
$15-$17/hr OnsiteFull Time, Part Time
Ability to supervise staff, manage daily car wash operations, handle customer escalations, schedule shifts, perform cash handling, and communicate via email and phone. High school diploma required; ability to work flexible hours, lift moderate weight, and work outdoors.
2w
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Case Manager - Outreach
Cincinnati, Ohio, United States
$20-$25/hr FieldFull Time
3+ YOEProvide trauma-informed case management, advocacy, crisis de-escalation, service coordination, documentation, and aftercare support; bachelor\u0002s in Human Services or equivalent experience required; QMHS credential required.
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