67 escalation manager jobs at 30 companies in Kentucky
2mo
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Manager, PMO
Los Angeles or San Francisco or Raleigh or Toronto or Canada or United States or Alaska or Hawaii or Kentucky or Mississippi or Nebraska or New Mexico or North Dakota or Rhode Island or South Dakota or West Virginia or Wyoming
$145k-$181k/yr HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at a B2B SaaS company; PMO or delivery methodology ownership; ERP integration experience; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GCX, Certinia, Asana, GUIDEcx, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
1mo
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Payroll Manager
Louisville, Kentucky, United States
OnsiteFull Time
3+ YOEBachelor's degree, 3+ years payroll experience, ability to oversee payroll operations, prepare financial and audit reports, manage vendors, mentor staff, and resolve payroll escalations.
3h
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OPERATIONS MANAGER
Lexington, Kentucky, United States
$22/hr OnsiteFull Time
Experience in workforce management, HR operations, or personnel leadership; ability to make data-informed personnel decisions, motivate teams, de-escalate conflict, and use Google Workspace.
Google Workspace
2w
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Technical Support Manager
Erlanger or Westfield or Nashville
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in technical or software support and 2+ years of leadership experience, with team management, incident escalation, SLA management, analytical skills, and Microsoft Office proficiency.
Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PLC, WMS/WCS
3w
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Regional Sales Manager
Covington, Kentucky, United States
$125k-$155k/yr FieldFull Time
8+ YOE3+ Mgmt8+ years sales experience in pre-engineered metal building (PEMB), 3+ years sales leadership preferred, strong business acumen, ability to manage large territories and customer escalations, and travel ~40–50%.
2d
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Senior Manager, Customer Care
Arizona or South Carolina or Arkansas or Rhode Island or Alabama or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or Ohio or New York or Indiana or North Dakota or Illinois or Connecticut or Colorado or New Mexico or California or Washington or Texas or Oregon or New Jersey or New Hampshire or Minnesota or Idaho or Michigan or South Dakota or Maryland or Delaware or North Carolina or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Wyoming or Iowa or Georgia or United States
$102k-$169k/yr RemoteFull Time
8+ YOE3+ MgmtBA/BS and 8+ years of relevant experience, including 3+ years managing or leading teams; contact center, KPI, client escalation, coaching, and customer service expertise required.
Genesys, Salesforce
1mo
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Air Import Operations Manager
Hebron, Kentucky, United States
$93k-$124k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years air import experience, 3+ years leadership, strong knowledge of U.S. air import operations, dispatch, customs coordination, billing readiness, and customer escalation management.
CargoWise, Microsoft Office Suite, TMS
1mo
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Case Manager I
Louisville, Kentucky, United States
$44k-$53k/yr FieldFull Time
Bachelor's in related human services field required, valid driver license and auto insurance, First Aid/CPR and de-escalation training, experience working with families preferred, ability to provide in-home services and complete electronic documentation.
Microsoft Office
5h
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Recovery Housing Manager
Louisville, Kentucky, United States
OnsiteFull Time
High school diploma/GED, Kentucky driver's license, de-escalation training, and leadership, communication, organization, problem-solving, and conflict-resolution skills required. Recovery, behavioral health, housing, or supervision experience preferred.
4w
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Targeted Case Manager I
Hazard, Kentucky, United States
$40k-$45k/yr OnsiteFull Time
1+ YOEBachelor's in behavioral science,1+ year working with adults in human services,knowledge of HIPAA/42-CFR Part 2 preferred,competent with MS Office,communication and crisis de-escalation skills.
Microsoft Outlook, Microsoft Teams, Microsoft Word
4w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
2mo
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Solar Programs Associate - Strategy and Outreach (Hybrid - Chicago, IL)
Chicago or Delaware or Kentucky or Mississippi or Montana or Nebraska or North Dakota
$60k-$70k/yr HybridFull Time
2+ YOEBachelor's in project management (or HS + 2 years experience), strong written/verbal communication, Microsoft Office proficiency (Excel, Word, Outlook, PowerPoint), attention to detail, ability to manage workloads and escalate issues.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, CRM
2w
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Director, Client Implementations
Louisville, Kentucky, United States
RemoteFull Time
AffirmedRx: Providing transparent and patient-centric pharmacy benefit management services.
10+ YOE10+ MgmtBachelor’s degree in business or healthcare administration, 10+ years of progressive healthcare or PBM implementation leadership, team management, critical thinking, client escalation, remote-team leadership, and 20%-40% travel.
1mo
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(Wireless) Territory Sales Manager
Paintsville, Kentucky, United States
$20/hr OnsiteFull Time
Drive store sales, coach and develop sales associates, resolve escalated customer issues, flexible retail schedule including evenings and weekends, valid driver’s license and reliable transportation required.
POS, CRM
2mo
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Mental Health Tech
Bardstown, Kentucky, United States
$16-$18/hr OnsiteMultiple Commitments Available
Supervise youth, lead groups, respond to aggressive behavior using de-escalation, manage crises, complete timely documentation; must be over 21.
2mo
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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
2w
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Inventory and Exception Admin
Brooks or Kentucky
OnsiteFull Time
Organized, process-driven professional who can accurately manage inventory, work orders, audits, transfers, claims, documentation, reports, and escalated operational issues.
Geek Squad City (GSC)
2w
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Platform Integration Specialist - Onboarding PM
Omaha or Lehi or Philadelphia or Cincinnati or Kentucky
$31-$46/hr HybridFull Time
6+ YOEBachelor's degree and 6+ years in onboarding, platform integration, or technical operations. Requires API, data integration, workflow optimization, project management, client escalation, and team leadership expertise.
API, AI, automation tools, Cloud Platform, Database Management, Middleware, Software Development
2mo
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Collections Coordinator
Raleigh or Lexington or Greensburg or Indianapolis or Atlanta or Richmond or Tysons Corner or Fort Lauderdale or Aiken or Elgin or Denver or Orlando or Charlotte or Greenville or Coral Gables or Jeffersonville or Alpharetta or Tampa or Nashville or Cincinnati or Louisville or Augusta or Chicago
$18-$28/hr HybridFull Time
1+ YOEHigh school diploma, 1+ year collections/accounts receivable experience in professional services, ability to manage AR portfolio, document client interactions, send statements, research payments, and escalate issues.
2mo
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Behavioral Health Technician - Hospital (2nd Shift)
Owensboro, Kentucky, United States
$17-$21/hr OnsiteFull Time
1+ YOEHigh school diploma/GED required; 1 year direct care experience preferred; maintain TB testing and Safe Crisis Management certifications; ability to use de-escalation techniques and document patient progress.
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