50 escalation manager jobs at 40 companies in Marengo, IL
3w
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Service Delivery Manager - GOV
Downers Grove or Livonia or Bellevue
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4–7 years managing regulated B2B service delivery and deployment, plus risk management, escalation handling, cross-functional coordination, and customer communication experience.
Paylookup
3w
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District Manager - Chicagoland Area
Batavia or Chicago or Chicago
$95k/yr FieldFull Time
Bachelor's degree in business or related field; ability to lead and develop store managers, evaluate financial performance, resolve escalations, and travel frequently across district.
1mo
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Manager, Customer Care
Deer Park, Illinois, United States
$115k-$130k/yr OnsiteFull Time
3+ MgmtBachelor's or Associate degree with 2–5 years leading a customer care team, experience with order-to-invoice, backlog and dispute management, KPI/visual management, workforce planning, and cross-functional escalation resolution.
SAP, OCR, AI, EDI, WalkMe
1mo
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BDC Assistant Manager / Buying Center Assistant Manager
Naperville, Illinois, United States
OnsiteFull Time
Lead BDC/Buying Center operations, coach staff, manage CRM-driven follow-up and appointment generation, handle escalations, valid driver's license, strong communication and organizational skills; automotive or BDC experience preferred.
CRM
2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
2mo
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Field Manager
Elmhurst, Illinois, United States
$55k/yr FieldFull Time
Manage and support supervisory staff, ensure quality janitorial operations, handle escalations, perform payroll via ADP, train and evaluate staff, knowledge of floor care, pass background and drug screenings, HS/GED or Associate acceptable, able to lift 40 lbs.
ADP
1w
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MANAGER - STAFF DEVELOPMENT
Streamwood, Illinois, United States
$75k-$95k/yr OnsiteFull Time
2+ YOEHigh school diploma or equivalent required; bachelor's preferred. Requires 2+ years in behavioral healthcare, crisis intervention and mentoring experience, plus verbal de-escalation and milieu management training.
CPI
2d
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Senior Field Service Manager
Bloomingdale, Illinois, United States
$95k-$125k/yr FieldFull Time
Proven technical leadership experience managing field service engineers, troubleshooting complex X-ray systems, improving service operations, and traveling nationally for installations and escalations.
3w
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Sales and Marketing Manager
Schaumburg, Illinois, United States
$115k-$140k/yr HybridFull Time
8+ YOEBachelor's degree or 8+ years experience, experience managing and mentoring cross-functional sales and marketing teams, CRM proficiency (Salesforce, HubSpot), KPI monitoring, strong communication and escalation management.
Salesforce, HubSpot
2w
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Service Manager
Tinley Park or Plainfield
$80k-$90k/yr OnsiteFull Time
2+ MgmtRequires 2–3+ years of leadership experience, service-metric knowledge, customer de-escalation and team leadership skills, a valid driver's license with a clean record, and comfort with field ride-alongs.
ServiceTitan
2mo
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Sr Customer Service Manager, Airports (81301)
Chicago, Illinois, United States
OnsiteFull Time
4+ YOELead and develop front-line customer service team in airport operations; ensure safety, performance, and exceptional customer experience; manage escalations; knowledge of JCBA.
Microsoft Office
2mo
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Branch Manager - Bloomingdale, IL
Bloomingdale, Illinois, United States
$65k-$95k/yr OnsiteFull Time
Manage daily branch operations, hire/train/schedule staff, coach sales performance, resolve escalated customer matters, and drive local business development; bachelor's degree or equivalent retail banking experience; previous retail banking and managerial experience; NMLS may be required.
1d
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Senior Program Manager - Hope Hall
Melrose Park, Illinois, United States
$57k-$69k/yr HybridFull Time
4+ YOE2+ MgmtBachelor’s degree in a related field, 4+ years related clinical experience, and 2+ years supervisory or human services experience. Requires crisis, trauma-informed care, de-escalation, communication, and Microsoft Office skills.
Microsoft Office, Paycor
1mo
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Air Export & Gateway Operations Manager
Elk Grove Village, Illinois, United States
$80k/yr OnsiteFull Time
Air freight forwarding and air export operational knowledge, leadership experience, strong customer service and escalation skills, proficiency with Microsoft Office and operational systems, high school diploma required (Bachelor's preferred).
Microsoft Office, operational systems
3w
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Lead Implementation Ops
Schaumburg, Illinois, United States
$57k-$80k/yr OnsiteFull Time
PaylocityNASDAQ: PCTY: Provides cloud-based software for payroll, HR, and workforce management.
2+ YOEBachelor's degree, minimum 2 years implementation experience, proficiency with Microsoft Office, project management and coaching skills, ability to meet KPIs and troubleshoot escalations.
Microsoft Office, Paylocity
2mo
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Operations Specialist - Logistics Account Manager (Full Time)
Westchester, Illinois, United States
$45k-$55k/yr OnsiteFull Time
Supports account operations including load building, scheduling, issue escalation, capacity securement, carrier coordination, pricing negotiation, shipment data management, billing support, and customer communication.
1mo
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years customer service/contact center experience; experience with CRM; escalation management, coaching, analytics, and strong communication and organizational skills.
CRM
1mo
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Customer Resolution Coordinator
Minneapolis or Lake Forest or Omaha
OnsiteFull Time
2+ YOE2+ years experience in customer success, technical support, account management, project management or operations; strong communication, cross-functional coordination, and escalation management; bachelor's degree or equivalent preferred.
Salesforce, Jira, Azure DevOps, Asana
1mo
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4–6 years customer service or contact center experience, CRM/platform experience, escalation management, coaching and communication skills; bachelor\u0002s preferred.
1w
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Teacher in Training
Genoa, Illinois, United States
$40k-$60k/yr OnsiteFull Time
Bachelor’s degree required; must be adaptable, flexible, committed to feedback, and able to implement instructional, behavior management, de-escalation, and crisis intervention strategies.
Positive Behavioral Interventions and Supports (PBIS), CASE, Individualized Education Plans (IEPs), Behavior Intervention Plans (BIPs)
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