6 escalation manager jobs at 4 companies in Marshalltown, IA
2w
Save
Mark Applied
Hide
Service Desk Manager / Lead
Des Moines, Iowa, United States
OnsiteFull Time
8+ YOE8+ MgmtRequires 8–10 years of experience leading global IT service desk operations, managing teams, ITIL processes, SLAs, incident escalation, service improvement, and stakeholder governance.
ServiceNow, ITSM, Microsoft 365, Windows, Active Directory, Azure AD, Remote Support Tools, Knowledge Management Platforms, Service Desk Analytics and Reporting, Call Center / Omnichannel Support Platforms, ITIL, EUC, Networking, Collaboration, Infrastructure Services, SLA, KPI, OLA, First Contact Resolution (FCR), Average Speed to Answer (ASA), Customer Satisfaction (CSAT)
1mo
Save
Mark Applied
Hide
6472 - Assistant Store Manager PT
Altoona, Iowa, United States
OnsitePart Time
Manage store operations, staff scheduling, cash handling, merchandising, loss prevention, customer escalations, and meet sales KPIs; strong interpersonal and supervisory skills.
MPOS, Lids Custom
1w
Save
Mark Applied
Hide
Service Desk Queue Specialist
Des Moines, Iowa, United States
HybridFull Time
4+ YOERequires 4+ years in ServiceDesk Plus ITSM, ITIL, incident and service request management, SLA management, reporting, escalation management, and workflow automation. US work authorization required; visa sponsorship unavailable.
ManageEngine ServiceDesk Plus, ITSM, ITIL, Microsoft Excel, Power BI
1w
Save
Mark Applied
Hide
Service Desk Queue Specialist
Des Moines, Iowa, United States
$53k-$58k/yr RemoteFull Time
4+ YOERequires 4+ years managing ServiceDesk Plus ITSM, ITIL processes, incidents, requests, SLAs, escalations, reporting, analytics, and workflow automation. US work authorization required.
ManageEngine ServiceDesk Plus ITSM, ITIL Framework, Microsoft Excel, Power BI
3w
Save
Mark Applied
Hide
Triage Technician
Des Moines, Iowa, United States
OnsiteFull Time
High school diploma or equivalent; customer service mindset, strong written and verbal communication, problem-solving, prioritization, escalation-procedure comprehension, and basic managed IT infrastructure knowledge.
ServiceNow, Zabbix, ScienceLogic, Nagios, AWS, Azure, Nutanix, VMware, IBM Power, IBM i, AIX, Fortinet, Linux, Windows Server, ticketing system
3d
Save
Mark Applied
Hide
Substance Abuse Counselor
Ames, Iowa, United States
OnsiteFull Time
Iowa substance abuse certification, BLS and Mandatory Reporter training required; one year of experience preferred. Requires English communication, counseling, assessment, documentation, de-escalation, and care coordination skills.