84 escalation manager jobs at 69 companies in McLean, VA
2w
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Junior Project Manager
Merrifield, Virginia, United States
OnsiteFull Time
Assist in developing and maintaining project plans, schedules, and budgets; track progress; facilitate meetings; manage documentation; escalate risks; coordinate communications and support project closure.
4w
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Design Program Manager
Washington, District of Columbia, United States
$162k-$222k/yr OnsiteFull Time
7+ YOE7+ years program/project management experience; manage cross-functional projects, work with product and content designers, own timelines, set priorities, escalate blockers, and use data to identify and communicate solutions.
2d
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Knowledge Portfolio Manager (Program Manager-II), Grade N25
Rockville, Maryland, United States
$86k-$138k/yr HybridFull Time
5+ YOEBachelor's degree and five years of professional experience in customer service, public-facing communication, or support roles, including writing, quality assurance, escalations, and process improvement.
chatbot
2w
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
US citizenship and active TS/SCI with poly required; bachelor’s preferred or associate +6-8 years experience; experience in customer-facing service delivery, mission-critical support, ITIL and project management; strong communication and escalation management skills.
1mo
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Service Manager
Washington or Denver
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, trades or related industry; leadership, scheduling, parts management, customer escalation, and strong communication and organizational skills.
3w
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Customer Care Manager
Fredericksburg, Virginia, United States
$50k-$65k/yr OnsiteFull Time
Leadership in call center operations, coaching, scheduling, escalation management, strong communication, analytical and organizational skills, and proficiency with listed technology tools.
Microsoft Office Suite, Microsoft 365, Microsoft SharePoint, Microsoft Outlook, Microsoft Teams, RingCentral, RingCX, Paycom, iConnect, Storis
1d
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Account Manager, Technical
Herndon, Virginia, United States
$63k-$113k/yr OnsiteFull Time
High school diploma or GED required; technical account management, customer service, escalation management, communication, presentation, product knowledge, technical knowledge, and root cause analysis required. Under 2 years reporting experience preferred.
Root Cause Analysis (RCA)
2w
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Account Manager, Technical
Herndon, Virginia, United States
$63k-$113k/yr OnsiteFull Time
High school diploma/GED required; 2-4 years managing technical projects preferred; reporting experience preferred; strong communication, customer service, escalation management, RCA, presentation, and technical account management skills; must be 18+ and legally authorized to work in the US.
1mo
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Assistant Site Manager
Woodbridge, Virginia, United States
OnsiteFull Time
1+ YOEManage daily car wash operations, supervise staff, handle customer escalations, maintain equipment and inventory; HS diploma and 1+ year supervisory experience in retail or car wash required.
Microsoft Word, Microsoft Excel
1mo
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Service Manager
Washington, District of Columbia, United States
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, or trades; leadership and communication skills; scheduling/dispatching, materials ordering, parts inventory, customer escalation, mentoring, recruiting, and reporting experience.
4w
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
1d
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Customer Success Manager (Channel Partners)
Reston or United States
$100k-$120k/yr RemoteFull Time
5+ YOERequires 5+ years of SaaS or ERP experience, preferably in sales, implementation, or support; strong communication, coaching, escalation management, renewals, churn mitigation, and executive account management skills.
Enterprise Resource Planning (ERP)
1mo
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Sales Manager
Atlanta or Washington or Fort Washington or United States
$109k-$163k/yr OnsiteFull Time
5+ YOEHigh school diploma, 5–7 years sales experience with leadership experience, strong Microsoft Office skills, customer escalation handling, ability to recruit and develop staff, and willingness to travel up to 50%.
Microsoft Office
2mo
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Service Desk Manager
Washington, District of Columbia, United States
OnsiteFull Time
ITIL 4, multi-site service desk oversight, cloud-based ITSM platforms, escalation workflows, major incident coordination.
ServiceNow, BMC Helix, ITSM platform
2w
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Senior Customer Relationship Manager
Washington, District of Columbia, United States
$75k-$85k/yr OnsiteFull Time
8+ YOE8+ years enterprise customer relationship/CRM experience in IT (or equivalent education+experience), strong communication, Microsoft 365/SharePoint/Power BI and ITSM experience, ability to manage escalations and stakeholder forums.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft OneDrive, Microsoft SharePoint, Power BI, ITSM, ServiceNow
1w
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ELDC - Case Manager (Drop-in)
Sterling, Virginia, United States
$52k-$54k/yr OnsitePart Time
1+ YOEBachelor's degree or commensurate experience, 1+ year outreach/case management experience, valid driver's license, ability to drive a 15-passenger van, annual TB test, strong written and oral communication, and ability to de-escalate and prioritize.
Homeless Management Information System (HMIS), Microsoft Office
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
2w
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Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
4w
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Case Manager - PT
Washington or Washington
$22/hr OnsitePart Time
3+ YOEBachelor's in social work or related preferred or 3 years human services experience; competency in crisis intervention/de-escalation; strong communication and organizational skills; valid driver’s license and clearances required.
1mo
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Social Media Manager, Enterprise Social Operations
Washington or Scottsdale or San Francisco or Chicago or New York City or Phoenix
$104k-$130k/yr OnsiteFull Time
8+ YOEBachelor\u0002s-level education or equivalent experience; 8+ years in social media or digital/social operations; strong social publishing, governance, reporting, stakeholder management, and risk/escalation skills; background and drug screen.
Meltwater, Sprout Social
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