220 escalation manager jobs at 160 companies in Mercerville, NJ
1mo
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
3w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
3w
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CPC Denials Escalation Analyst
West Long Branch, New Jersey, United States
$35-$38/hr OnsiteFull Time
5+ YOERequires CPC, CPB, or AHIMA associate degree; 5+ years of revenue cycle management experience; CPT, HCPCS, and charge capture knowledge; and Athena, Epic, or comparable PM/EHR experience.
Athena, Epic, PM/EHR, CPT, HCPCS
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
1mo
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Service Manager 2
New York City, New York, United States
OnsiteFull Time
Experience managing P&L, SLAs, KPIs, and performance metrics; ability to manage projects, escalate issues, and influence multi-tier management; US work authorization required.
ServiceNow
2mo
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Engagement Manager
New York City or Israel
$110k-$140k/yr HybridFull Time
3+ YOE3+ years managing enterprise implementations or client-facing project delivery; strong relationship and escalation management; experience with SaaS and project tools (Jira, Monday.com); able to coordinate technical teams and manage account health.
Jira, Monday.com
1mo
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Partner Operations Manager
New York, New York, United States
$110k-$140k/yr OnsiteFull Time
3+ YOE3+ years in partner/partner operations, program or business operations; strong project management, cross-functional coordination, escalation management; advanced Excel/Google Sheets and Looker experience.
Microsoft Excel, Google Sheets, Looker
2mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
1w
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Senior Program Manager
Pittsburgh or New York City
OnsiteFull Time
6+ YOEBachelor's degree or equivalent experience and 6+ years in program, project, operations, or product operations roles. Requires complex cross-functional leadership, systems thinking, risk management, escalation resolution, and executive communication.
1mo
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Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
1mo
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Service Delivery, Client Mgmt, Project Manager
Glassboro, New Jersey, United States
$82k-$130k/yr OnsiteFull Time
6+ YOEExperience in client relationship management, cybersecurity incident detection & response, SLA/SLO management, FedRAMP/DoD IL compliance, reporting and data analysis, escalation handling, and use of AI for service improvement.
Artificial Intelligence (AI)
2mo
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Senior Manager, Student Success
New York City, New York, United States
OnsiteFull Time
5+ YOE5+ years leading and scaling operations or customer-success teams in high-growth marketplaces; experience managing small teams, handling escalations, building SOPs, and using CRMs (HubSpot, Salesforce, Airtable).
HubSpot, Salesforce, Airtable
1mo
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Service Management Consultant - Major Incident Manager
Bridgewater or Warren
$56k-$109k/yr OnsiteFull Time
Lead onshore/offshore incident teams, declare and manage major incidents, ensure SLA adherence, coordinate service restoration, escalate operational issues, ITIL knowledge and 24x7 shift experience required.
6d
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Manager
Windsor or Union or New York City
$78k-$165k/yr HybridFull Time
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
2d
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Senior Account Manager
Blue Bell or Maple Shade
$55k-$65k/yr OnsiteFull Time
Oversee account managers, manage customer and vendor scopes of work, monitor service milestones, review margins, enforce compliance, resolve escalations, and complete management reports.
4d
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Help Desk Manager
Trenton, New Jersey, United States
$60-$64/hr HybridFull Time, Contract
5+ YOE5+ MgmtRequires 5+ years each in help desk management, incident management, ticketing systems, customer support, and escalation management, plus experience leading support teams, managing SLAs/KPIs, workflows, reporting, and Salesforce Service Cloud.
Salesforce Service Cloud, mouse, keyboard, monitor
2w
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CASE MANAGER CMIS
Philadelphia, Pennsylvania, United States
$22/hr FieldFull Time
2+ YOEBachelor’s degree in a human services field, two years of youth behavioral health experience, behavioral interventions, case management, crisis de-escalation, driver’s license, and personal vehicle.
Community Behavioral Health (CBH)
2w
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STORE FRONT MANAGER
Brooklyn, New York, United States
OnsiteFull Time
Requires strong English communication, customer service, de-escalation, multitasking, prioritization, inventory management, electronics repair, and ability to work in structured and unstructured environments.
4d
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Assistant General Manager - Scarsdale
Scarsdale or Eastchester or Brooklyn or New York
$55k-$65k/yr OnsiteFull Time
1+ YOE1+ MgmtProven consultative sales experience, 1+ year of management or team leadership experience, and strong communication, de-escalation, coaching, multitasking, and computer skills.
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