68 escalation manager jobs at 52 companies in Middle River, MD
1mo
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Design Program Manager
Washington, District of Columbia, United States
$162k-$222k/yr OnsiteFull Time
7+ YOE7+ years program/project management experience; manage cross-functional projects, work with product and content designers, own timelines, set priorities, escalate blockers, and use data to identify and communicate solutions.
2w
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Knowledge Portfolio Manager (Program Manager-II), Grade N25
Rockville, Maryland, United States
$86k-$138k/yr HybridFull Time
5+ YOEBachelor's degree and five years of professional experience in customer service, public-facing communication, or support roles, including writing, quality assurance, escalations, and process improvement.
chatbot
3w
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
US citizenship and active TS/SCI with poly required; bachelor’s preferred or associate +6-8 years experience; experience in customer-facing service delivery, mission-critical support, ITIL and project management; strong communication and escalation management skills.
1mo
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Service Manager
Washington or Denver
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, trades or related industry; leadership, scheduling, parts management, customer escalation, and strong communication and organizational skills.
5d
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Business Relationship Manager
Washington, District of Columbia, United States
OnsiteFull Time, Contract
Requires exceptional written and verbal communication, stakeholder relationship management, IT service knowledge, workflow documentation, SLA discipline, problem-solving, escalation coordination, and project coordination experience.
ServiceNow, Google Workspace, ITSM, ITIL
1mo
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Service Manager
Washington, District of Columbia, United States
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, or trades; leadership and communication skills; scheduling/dispatching, materials ordering, parts inventory, customer escalation, mentoring, recruiting, and reporting experience.
1w
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Assistant Manager
Annapolis, Maryland, United States
$21-$25/hr OnsiteFull Time
Proven leadership, communication, coaching, de-escalation, planning, delegation, problem-solving, and decision-making skills; 2+ years of specialty retail leadership preferred; flexible schedule and ability to lift 40 lbs.
2w
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Retail Assistant Store Manager-YORK GALLERIA
York, Pennsylvania, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail, with proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills required.
3w
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Senior Customer Relationship Manager
Washington, District of Columbia, United States
$75k-$85k/yr OnsiteFull Time
8+ YOE8+ years enterprise customer relationship/CRM experience in IT (or equivalent education+experience), strong communication, Microsoft 365/SharePoint/Power BI and ITSM experience, ability to manage escalations and stakeholder forums.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft OneDrive, Microsoft SharePoint, Power BI, ITSM, ServiceNow
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
3w
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Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
1mo
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Case Manager - PT
Washington or Washington
$22/hr OnsitePart Time
3+ YOEBachelor's in social work or related preferred or 3 years human services experience; competency in crisis intervention/de-escalation; strong communication and organizational skills; valid driver’s license and clearances required.
2mo
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6784 - Assistant Store Manager PT
Lancaster, Pennsylvania, United States
OnsitePart Time
Experience supervising store staff, achieving sales targets, managing inventory, cash handling, visual merchandising, and customer escalation resolution. Must be able to lift up to 50 lbs, stand and walk entire shift, and communicate clearly.
MPOS, Lids Custom, mobile Point-of-Sale
3w
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Xfinity Retail Assistant Store Manager, Silver Spring, MD
Silver Spring, Maryland, United States
$21-$35/hr OnsiteFull Time
5+ YOELead retail team to meet sales targets, manage store operations, merchandising, inventory accuracy, staffing, and customer escalations; Bachelor's degree preferred; 5-7 years relevant experience.
1mo
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Washington, D.C (Hybrid)
Washington, District of Columbia, United States
$78k-$181k/yr HybridFull Time
2+ YOE2–3 years supporting customers or consulting; ability to drive customer success, manage escalations, and apply AI fundamentals; strong communication, problem-solving, and business acumen required.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud (BDC)
3w
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Senior Advisor, Technical Account Manager
San Antonio or Colorado or Omaha or Washington or Texas or Nebraska
$123k-$169k/yr FieldFull Time
8+ YOEUS citizen with active TS/SCI+CI polygraph, 8+ years' related experience, deep datacenter hardware/networking and VMware knowledge, customer-facing escalation skills, ability to work onsite five days/week.
VMware, Dell PowerEdge
2mo
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IB Business Control Unit (BCU) Client Risk Manager
New York or Zurich or Rockville or London or Los Angeles or Mountain View or Wexford or Amsterdam or China or Uruguay or Jersey or Monaco
$90k-$103k/yr OnsiteFull Time
2+ YOE2+ years institutional banking or control experience preferred; strong knowledge of financial products, client risk identification/escalation, governance, Excel and PowerPoint, communication and problem-solving skills.
Microsoft Excel, Microsoft PowerPoint
1mo
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PMG Controls Associate
Newark, Delaware, United States
OnsiteFull Time
Support governance, audit readiness, control documentation, oversight, and error/escalation management across product and wealth management platforms.
2d
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Front Office Supervisor - Hilton Alexandria Old Town
Alexandria, Virginia, United States
$19/hr OnsiteFull Time
Supervise front office staff, coordinate schedules and tasks, train team members, resolve escalated guest issues, and manage lobby coverage and service efficiency.
3w
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Tier 2 Lead
Washington, District of Columbia, United States
OnsiteFull Time
Experienced deskside/endpoint support lead with hardware lifecycle, IMAC, escalation management, strong communication, and ability to obtain Public Trust clearance; Bachelor's degree required.
IMAC, Microsoft
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