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188 escalation manager jobs at 83 companies in Pennsylvania

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Project Manager 4, Project Management
Pennsylvania, United States
RemoteFull Time
Comcast
ComcastNASDAQ: CMCSA: Provides global telecommunications, media content, and entertainment services.
7+ YOEBachelor's degree preferred; 7–10 years of relevant experience. Requires complex project leadership, escalation management, cross-functional collaboration, coaching, communication, organization, and continuous improvement skills.
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1mo
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
PAR Technology
PAR TechnologyNYSE: PAR: Provides unified software and hardware for restaurant operations.
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
Advisor360°
Advisor360°: Provides an integrated SaaS platform for wealth management firms.
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
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Production Manager
Mechanicsburg, Pennsylvania, United States
FieldFull Time
Renewal by Andersen
Renewal by Andersen: Full-service replacement of custom windows and doors.
Lead installation and warehouse teams, ensure quality and safety, manage project lifecycle, coach staff, handle customer escalations, and coordinate with sales and operations.
Medallia
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Operations Assistant Manager
Florida or Tennessee or New Jersey or Texas or Michigan or Pennsylvania
$2k/yr OnsiteFull Time
Teleperformance
TeleperformanceEuronext Paris: TEP: Global provider of outsourced customer experience management services.
0.5+ YOE6+ months case management or benefits verification experience, ability to lead supervisors and frontline teams, manage KPIs, coach leaders, handle escalations, and work US Eastern hours.
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Dedicated Account Manager
Bedford, Pennsylvania, United States
OnsiteFull Time
Hirschbach Motor Lines
Hirschbach Motor Lines: Refrigerated and dedicated transportation and logistics services provider.
2+ YOERequires 2-5 years of account management or client-facing experience, sales and customer service knowledge, account growth skills, escalation handling, and relationship-building ability.
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IT Support Manager
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
Precision Castparts Corp.
Precision Castparts Corp.NYSE: BRK.B: Manufacturer of complex metal components for aerospace and industrial markets.
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
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CASE MANAGER CMIS
Philadelphia, Pennsylvania, United States
$22/hr FieldFull Time
Bethanna
Bethanna: Provides behavioral health and social services for children and families.
2+ YOEBachelor’s degree in a human services field, two years of youth behavioral health experience, behavioral interventions, case management, crisis de-escalation, driver’s license, and personal vehicle.
Community Behavioral Health (CBH)
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Manager - Risk Management
Kennett Square, Pennsylvania, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
1+ MgmtBachelor's in clinical/risk/business required; Master’s preferred. 1+ years supervisory experience. Certifications in health care risk management/safety/process improvement preferred. CPR and de-escalation/restraint required.
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5d
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District Sales Manager
Philadelphia or Pennsylvania
$332k-$457k/yr RemoteFull Time
Palo Alto Networks
Palo Alto NetworksNASDAQ: PANW: Provides enterprise-grade network, cloud, and endpoint security software.
Requires SaaS architecture knowledge, preferably in networking or security, channel sales experience, sales pipeline results, team leadership, client escalation management, and strong communication and consensus-building skills.
SaaS
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Shelter Safety Manager
Philadelphia, Pennsylvania, United States
$22-$24/hr OnsiteFull Time
Covenant House Pennsylvania
Covenant House Pennsylvania: Providing shelter and support to youth experiencing homelessness.
3+ YOE3+ Mgmt3+ years supervisory/shift leadership in residential/shelter or 4+ years working with at-risk youth; trauma-informed care, crisis intervention, de-escalation, documentation, and electronic case management proficiency.
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Manager, Technical Support
Philadelphia, Pennsylvania, United States
HybridFull Time
FreedomPay: A payments technology delivering a unified commerce platform, secure payment processing, and merchant-facing solutions.
5+ YOE2+ MgmtBachelor's degree,5+ years technical support experience,2+ years managing support teams,experience with payments and POS/PMS (Micros,Opera,Aloha,InfoGenesis),24/7 escalation management and after-hours availability,strong communication and leadership.
Micros, Opera, Aloha, InfoGenesis
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Office Manager
Sinking Springs, Pennsylvania, United States
$17-$18/hr OnsiteFull Time
Project Transition
Project Transition: Provides residential and outpatient psychiatric rehabilitation treatment services.
High school diploma, valid non-commercial driver's license, proficiency with Microsoft Office and EHR, ability to multi-task, strong interpersonal and analytical skills, and training in crisis de-escalation and restraint reporting.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, EHR
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Vice President, Client Service Manager
Lake Mary or Pittsburgh
$69k-$95k/yr OnsiteFull Time
BNY
BNYNYSE: BK: Global institution managing and servicing financial assets worldwide.
5+ YOEBachelor's degree or equivalent, typically 5+ years experience, deep GP&T product and operational expertise, data analytics, escalation management, stakeholder engagement.
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7802 - Assistant Store Manager FT
West Vancouver or Indianapolis or Philadelphia
$20-$21/hr OnsiteFull Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Retail management experience with ability to lead staff, drive sales, manage inventory and operations, resolve customer escalations, perform cash handling, and meet physical demands (standing, lifting up to 50 lb).
MPOS, Lids Custom, mobile Point-of-Sale system
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Retail Assistant Store Manager-YORK GALLERIA
York, Pennsylvania, United States
$20-$25/hr OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
Prior management experience, preferably in retail, with proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills required.
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2mo
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HR Manager - Operations
Lehigh Valley, Pennsylvania, United States
$79k-$116k/yr OnsiteFull Time
KeHE Distributors
KeHE Distributors: Distributes natural, organic, specialty, and fresh food products.
7+ YOE3+ MgmtBachelor's degree preferred in HR/Business; 7+ years HR experience with 3+ years HR management; PHR/SPHR preferred; strong judgment, de-escalation, communication, Microsoft Office and HRIS knowledge; travel willingness; Spanish preferred.
Microsoft Office, HRIS
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3w
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Air Logistics Customer Care Manager
Media, Pennsylvania, United States
OnsiteFull Time
Kuehne+Nagel
Kuehne+NagelSIX Swiss Exchange: KNIN: Provides global freight forwarding and supply chain management services
2+ YOE2+ MgmtLead customer care teams, manage customer portfolios, drive retention and growth, ensure service delivery, and handle escalations; requires 2+ years freight forwarding and air logistics experience and leadership experience.
Microsoft Office
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Case Manager III
Moosic, Pennsylvania, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provides inpatient and outpatient behavioral healthcare and addiction treatment.
3+ YOEBachelor's in social work/counseling or related field, licensed behavioral health clinician, CPR and de-escalation training, 3+ years behavioral health experience, strong clinical documentation and collaboration skills.
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Assistant Manager - University
Coraopolis, Pennsylvania, United States
$15-$17/hr OnsiteFull Time, Part Time
Mr. Magic Car Wash
Mr. Magic Car Wash: Provider of professional vehicle cleaning and car wash services.
1+ YOE1+ year retail/customer service or membership sales experience preferred; high school diploma/GED; strong communication, customer service, multitasking, and de-escalation skills; valid state ID and reliable transportation.
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