48 escalation manager jobs at 28 companies in Romulus, MI

17h
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General Manager (TOL)
Sylvania, Ohio, United States
$70k/yr OnsiteFull Time
Midwest Shooting Center
Midwest Shooting Center: A shooting range operator focused on safety, hospitality, and exceptional customer service.
Proven leadership, P&L and operational management, regulatory compliance (ATF/OSHA), talent development, customer escalation resolution, and data-driven performance management.
2w
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Assistant Manager
Toledo, Ohio, United States
OnsiteFull Time
Soar QSR: Operates a large network of Sonic Drive-In fast-food franchises.
0.5+ YOEManage drive-in operations and employees during shifts; perform opening/closing, staffing, sanitation, inventory and guest issue escalation. Requires 6 months restaurant management or 1 year retail management experience.
1mo
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Group Manager Operations
Troy, Michigan, United States
OnsiteFull Time
Encore Capital Group
Encore Capital GroupNasdaq: ECPG: Purchases and recovers defaulted consumer debt portfolios globally.
1+ YOE1+ MgmtHigh school diploma, 1+ years people management experience, proficient in Microsoft Office/Excel, program/relationship management skills, ability to manage escalations and ensure regulatory compliance.
Microsoft Office, Microsoft Excel
1w
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5798 - Store Manager
Windsor, Ontario, Canada
$20-$21/hr OnsiteFull Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Manage store operations, hire and develop staff, drive sales and KPIs, oversee inventory and visual merchandising, handle cash and customer escalations, and travel overnight for training.
MPOS, Lids Custom
1w
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RPM Care Manager
Southfield, Michigan, United States
$20-$21/hr OnsiteFull Time
EPIC Health
EPIC Health: Comprehensive multi-specialty medical services provider based in Michigan.
High school diploma/GED required; healthcare experience (MA, CNA, pharmacy tech, care manager) preferred; strong computer and EHR skills; ability to recognize abnormal readings and follow escalation protocols; excellent communication and time management.
Athenahealth, ChronicCareIQ, 3CX
13h
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Field Operations Manager
Detroit, Michigan, United States
$60k-$70k/yr OnsiteFull Time
Fira Health
Fira Health: Provides AI-enhanced home health care and administrative automation services.
1+ YOE1-2 years scheduling/coordination or administrative experience, strong communication, attention to detail, ability to manage multiple priorities, comfort with HCHB/Monday.com/Smappen/Microsoft Teams, problem-solving and escalation skills.
HCHB, Monday.com, Smappen, Microsoft Teams
1mo
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Utilization Review Manager
New Baltimore, Michigan, United States
$25-$35/hr OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
Monitor service utilization, secure insurance authorizations, review clinical documentation, ensure regulatory compliance, and provide staff management. Requires applicable clinical licensure and CPR/de-escalation training.
4d
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Sea Logistics Operational Key Account Manager/Client Program Manager
Detroit, Michigan, United States
$100k-$120k/yr OnsiteFull Time
Kuehne+Nagel
Kuehne+NagelSIX Swiss Exchange: KNIN: Provides global freight forwarding and supply chain management services
5+ YOE5+ years freight forwarding order management experience, familiarity with order management systems and visibility/reporting tools, strong communication and stakeholder management, ability to manage escalations and drive process improvements, must be authorized to work in the US without sponsorship.
3w
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SUD Case Manager
Toledo, Ohio, United States
FieldFull Time
Personal Growth Counseling Services
Personal Growth Counseling Services: Provides outpatient mental health and addiction recovery services.
3+ YOEManage SUD client cases, provide basic clinical interventions, maintain community referrals, document progress within 24–48 hours, perform crisis de-escalation, have valid driver's license and First Aid/CPR; 3+ years social work experience.
Microsoft Excel
1w
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Case Manager - DODD Population
Toledo, Ohio, United States
OnsiteFull Time
Caregiver Grove
Caregiver Grove: Provides outpatient mental health and developmental disability support services.
2+ YOEBachelor's in human services, 2+ years behavioral health experience, active Medicaid provider number, CPR/First Aid and NCI/CPI within 90 days, driver license, Excel and EHR skills, strong organization and crisis de-escalation.
electronic health records, Microsoft Excel
1w
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RN Manager - ECT Program
West Bloomfield, Michigan, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provides inpatient and outpatient behavioral healthcare and addiction treatment.
2+ YOE1+ MgmtCurrent state RN license, CPR and de-escalation/restraint (and possibly first aid), 2+ years RN experience with 1+ year supervisory/charge experience; ECT/procedural and behavioral health experience preferred.
1mo
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Bench Site Manager - Clean Express Auto Wash
Warren, Michigan, United States
$65k/yr OnsiteFull Time
Express Wash Concepts
Express Wash Concepts: Operator of express tunnel car wash locations.
2+ YOE2+ MgmtHigh school diploma required (assoc/BA preferred). 2+ years leadership experience in a customer-facing or operational role. Customer service/de-escalation skills, basic computer proficiency (POS, Microsoft Office, Google Workspace), ability to work flexible hours including weekends/holidays, lift up to 50 lbs.
POS systems, Microsoft Office, Google Workspace
2w
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Administrative Length of Stay Lead
Royal Oak, Michigan, United States
OnsiteFull Time
Corewell Health
Corewell Health: Healthcare system providing medical care and health insurance services.
5+ YOE5+ years healthcare operations experience; bachelor's in healthcare or related field; ability to lead LOS programs, coordinate multidisciplinary teams, manage escalation processes, and use data to drive improvement.
1mo
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North America Feature & Infotainment Planner
Auburn Hills, Michigan, United States
OnsiteFull Time
Stellantis
StellantisNYSE: STLA: Designs and manufactures vehicles for diverse global automotive brands.
5+ YOEBachelor's degree, 5+ years related experience, excellent communication and organizational skills, cross-functional collaboration, ability to drive work to completion and escalate risks; Master's and automotive domain/product/AI experience preferred.
2mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
1mo
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Managing Consultant, TradeDesk
Romulus, Michigan, United States
OnsiteFull Time
Expeditors
ExpeditorsNYSE: EXPD: Global logistics, freight forwarding, and customs brokerage services.
Experience in HTS classification, trade compliance, customs operations or international logistics; leadership and team management skills; knowledge of PGA requirements; ability to manage operational teams and customer escalations.
1d
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Operations Support Representative - Brokerage
Auburn Hills, Michigan, United States
$45k-$55k/yr OnsiteFull Time
Fusion Transport
Fusion Transport: Provides integrated logistics, retail consolidation, and freight management services.
Experience in transportation/brokerage preferred; strong communication, negotiation, prioritization, and multitasking skills; ability to manage shipments, scheduling, and escalations.
2w
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Special Operations Website Specialist (SpecOps)
Detroit or United States
$65k/yr RemoteFull Time
Team Velocity
Team Velocity: Provider of a digital retailing platform for automotive dealerships.
3+ YOE3+ years in digital operations or website management, escalation and cross-functional coordination experience, strong communication, troubleshooting, and organizational skills.
Apollo
1mo
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Network Operations Director
Farmington Hills or Dallas or Fort Worth
HybridFull Time
RF Connect
RF Connect: Designs and deploys high-performance indoor and outdoor wireless networks.
8+ YOE5+ Mgmt8+ years telecom/IT experience, 5+ years managing NOC or managed services teams, experience with RAN/Packet Core/Backhaul, 24x7 operations, customer-facing escalation management, bachelor's degree or equivalent.
3GPP, RAN, Packet Core, Remote Monitoring & Management (RMM), LTE, 5G, CBRS, IoT, ticketing systems
3d
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Lead Data Center Support Services Technician
Saline, Michigan, United States
$32-$64/hr OnsiteFull Time
Oracle
OracleNYSE: ORCL: Provides cloud infrastructure and enterprise software for global businesses.
6+ YOE6+ years experience in data center hardware/network operations, incident escalation, RCA, SOP/MOP governance, vendor management, and mentoring; English required.

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