Saint Augustine • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Saint Augustine • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Saint Augustine • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Saint Augustine • 50 milesRemote · Hybrid · Onsite · Field · All Environments
12 escalation manager jobs at 8 companies in Saint Augustine, FL
2mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
1mo
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Manager, Client Operations
Jacksonville, Florida, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree, 5+ years in technical support/project management/client services with 2+ years in a lead/management role; experience in SaaS operations, incident management, escalation workflows, network troubleshooting, Windows environments, CRM/ticketing, strong communication and leadership skills.
Windows Desktop, CRM systems, ticketing platforms, support analytics tools
2w
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Mortgage Operations Onshore Delivery Manager
Jacksonville, Florida, United States
$80k-$100k/yr OnsiteFull Time
8+ YOE1+ Mgmt8+ years end-to-end mortgage processing experience, 1–2 years supervisory experience preferred; deep knowledge of agency guidelines, LOS and AUS; strong auditing, compliance, and escalation skills.
Loan Origination Systems (LOS), Desktop Underwriter/Loan Product Advisor, Automated Underwriting Systems (AUS)
3w
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Service Delivery Management Analyst Lead
Jacksonville, Florida, United States
HybridFull Time
Lead service delivery for premium client accounts, manage escalations, coordinate cross-functional teams, deliver client reports, and maintain service health; strong client communication and problem-solving required.
4d
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Director, Elevated Client Services
Jacksonville, Florida, United States
OnsiteFull Time
7+ YOE7+ years client-facing experience managing executive relationships and escalations; demonstrated leadership; experience with Salesforce and ServiceNow; knowledge of mortgage origination ecosystem and SaaS metrics preferred.
Salesforce, ServiceNow
2mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
1w
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Customer Care Coordinator
Jacksonville, Florida, United States
OnsiteFull Time
Communicate with customers, schedule and coordinate moves, manage job folders and paperwork, coordinate vendors, escalate issues, and handle recurring calls.
3d
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Director, Elevated Client Services
Jacksonville or Atlanta
OnsiteFull Time
7+ YOE7+ years client-facing experience managing executive relationships and escalations; leadership of client service teams; experience with Salesforce and ServiceNow; familiarity with mortgage technology and SaaS metrics (ARR, NRR, churn); strong commercial and operational skills.
Salesforce, ServiceNow
2mo
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FINRA Supervisory Specialist Senior - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$55k-$157k/yr OnsiteFull Time
3+ YOEOversee supervision, trade review, and new accounts for Financial Advisors; ensure compliance with securities and insurance regulations; escalate and resolve issues; provide training and guidance.
2mo
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Activities Coach (Part Time)
Jacksonville, Florida, United States
OnsitePart Time
1+ YOEHigh school diploma or GED required; 1+ year experience in recreational/social programs; preferred experience with individuals with intellectual/developmental differences. Must be 21+, pass background and drug screening; strong communication, de-escalation, crisis management, and organizational skills.
3w
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Nursing House Supervisor (RN)
St. Augustine, Florida, United States
OnsitePart Time
1+ YOECurrent state RN license, CPR and de-escalation/restraint certification, minimum 1 year RN experience required; BSN preferred; psychiatric and charge nurse experience preferred.
3d
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Senior, Network Engineer - Telecommunications Team
Jacksonville, Florida, United States
OnsiteFull Time
5+ YOE5+ Mgmt5+ years network engineering and carrier experience, leadership in circuit provisioning and escalations, proficiency with carrier Ethernet/optical transport, SD-WAN/MPLS knowledge, Microsoft Office, Calero/Verasmart, and ServiceNow.
Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft SharePoint, Microsoft Word, Calero, Verasmart, ServiceNow